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Used 2018 INFINITI QX60 Consumer Reviews

3.5 out of 5 stars
28 reviews

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Pros
Cons
3 out of 5 stars

Dream car...dealership experience not luxurious

Privaye, 12/24/2017
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
20 of 25 people found this review helpful

I wanted this car so bad. Now I have it and I'm over it. Would turn in now however, I know my husband will be irritated with me as I've begged him to get me this car. Here's the thing, I've driven Cadillacs, Mercedes, Lincolns... This car is very comfortable for our family, especially for the price. My issue is with the dealerships. I miss the Lincoln dealership experience so much! The other luxury companies offer complimentary maintenance why doesn't INFINITI? Sorry Infiniti but this is why as soon as I can I will be leaving for the new Navigator or Escalade. There's no way om earth that i would upgrade to the qx80 and not have the same luxury dealer experience that the other companies offer. I literally felt like I was back at the pontiac dealership from my college days... not a good thing for a "luxury" company. This may be the reason you had to offer huge discounts on your vehicles as there aren't many of them on the road. ;-)... I'm over INFINITI experience such a rip off plus the technology Infiniti vehicles are several years behind the times.

Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

White interior leather defective on driver's side

Paula, 08/03/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
19 of 24 people found this review helpful

For the most part I am happy with the vehicle. There is one issue that stands out.    When I was in the showroom I noticed that the demo QX60's white leather seating on the driver's side was worn and discolored on the seat area (left side).   I remember pointing it out to the salesman.    How can something so NEW be worn.     Well, I have my QX60 4 months and I am having the same problem.   I pointed this out to Circle Infiniti in Long Branch when I had the car serviced yesterday.    They looked at it and wanted to give me an estimate for dying it.    Of course that is ridiculous and I refused!  I made them make note of it in the computer.    This is not my fault.   This is the result of an inferior leather used on the area of the vehicle that gets the most use.    I also, noticed that all the used cars on the lot had this same problem. Infinit needs to address this issue as I am not paying for any repairs.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
1 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
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5 out of 5 stars

Just what you expected.

RFK, 01/13/2019
updated 07/15/2019
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
6 of 7 people found this review helpful

The quality is superb, takes a little getting used to with controls but then fine. The dealer sales person was a professional who knew his product and found out what you wanted and what best fit your needs. The whole experience was hassle free and so far my expectations are met of what a new car should be. Now that I have driven for 6 months the gas mileage is fantastic for such a large car and it rides as nice as when we first drove it. I would recommend this anyone.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Infiniti three rows with entertainment

Connie, 06/04/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
9 of 12 people found this review helpful

While Infiniti QX60 was made for hauling seven. The second row seat head rests are in the way when children are sitting in the third row seats making it very difficult to see the entertainment screens that are placed on the back of the front seat headrests. And to put the kids in the second row seats so they can see the screen. Makes the Grandparents in the third row seating very tight especially with foot space! And talking over the entertainment going on in the second row. It just does not work! Try again Infiniti and actually have real people use!!!!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
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1 out of 5 stars

I had a Lexus. Bought Infiniti. Regret it

Tbc from toronto, 05/25/2020
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
3 of 3 people found this review helpful

I had an rx3tp which provided me with 12 years without issue but when time to get a new car, Infiniti seemed to be a better value. I’ve regretted it since. First, all these loose trim pieces and lack of quality. 2 years old and already lots of rust. I thought loose trim pieces would be covered by warranty but dealership refused to fix and told me I need to go back to dealership I bought it from which is far away. I bought oil change and tire rotation. With Lexus, they would include changing tires from winter to summer if you had a tire rotation being paid for, Infiniti, they charge you fulll price to change tires even if you have paid for tire rotation. They seem to nickel and dime you and won’t repair things under warranty. This is not a luxury dealership. The car is ok. I actually don’t mind the cvt which I was worried about. It seems responsive. The ac is horrible. Blows hot air in summer at anything below the lowest temperature setting. The dealership says known issue and I’ve seen reviews saying this as well. Lane centering in this model is brake!! Based and not steering wheel and is basically useless. Out of date without android auto but I know that so doesn’t bother me too much. I thought I was saving money but this will cost me more than a Lexus taking into account resale and warranty work I have to pay out of pocket. Do not buy this car. It seems like a deal but you will regret it.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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