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Used 2021 Honda Pilot Consumer Reviews

3.9 out of 5 stars
84 reviews

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5 out of 5 stars

Happiness in a bundlee

Back2Good, 08/09/2021
2021 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
3 of 4 people found this review helpful

We were not planning to buy so soon but gOt such a great deal on Black Edition In white After driving Numerous mid size SUV’s and owning two Acura MDX in past, decide this was the right vehicle for us. Great deal. Great vehicle. Lots of compliments.

Safety
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Piece of poor quality crap

Stacy B, 09/08/2021
2021 Honda Pilot Touring 4dr SUV w/Rear Captain's Chairs (3.5L 6cyl 9A)
5 of 8 people found this review helpful

Drove off the lot and heard a popping noise from the front left driver’s side. Took it to service twice and finally was told it had a bad strut. Guess what? It was on back order and they had no idea of when it would come in due to the pandemic. First brand new vehicle I have ever bought and it came off the manufacturer line messed up. The air also wasn’t cooling and it had to be recharged. Ended up having the dealership unwind the deal with the vehicle only having 700 miles. There are several Facebook groups that have been created solely to discuss the infotainment issues. Buyer beware!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Speakers static noise problem

Sam, 07/31/2021
2021 Honda Pilot Touring 4dr SUV AWD w/Rear Captain's Chairs (3.5L 6cyl 9A)
7 of 12 people found this review helpful

I’ve got speakers static noise issue. After I bought Honda Pilot 2021 with in 2 weeks problems were started. It’s horrible I regret buying this car . Dealership ordered parts it’s been 2 months I didn’t get the parts yet

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5 out of 5 stars

Special Edition

PJ Stone, 01/09/2021
2021 Honda Pilot SE 4dr SUV (3.5L 6cyl 9A)
3 of 5 people found this review helpful

We love all of the features of the Pilot Special Edition. The wireless phone charger is clutch. The vehicle is spacious and extremely comfortable to drive. It was a little weird not having a shifter, but the push button shifter is very easy to get used to. The perfect family vehicle. We can not wait to take a roadtrip!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

What happened, Honda?

JC, 08/03/2022
2021 Honda Pilot EX-L 4dr SUV (3.5L 6cyl 9A)
5 of 10 people found this review helpful

Came from a 2010 Honda Odyssey which was an excellent vehicle. The 2021 Pilot is not worthy of the Honda name, if that is even worth anything now. The infotainment system is glitchy and blacks out. The hands-free function, both Bluetooth and usb cable connection, android and iPhones, is useless. Cannot hear the other person clearly and they can’t hear me. All that I’m told is that there is not a hardware issue and that a software update is forthcoming with no ETA. last update was January 2022. This is not acceptable Tires shot at 20,000 miles due to excessive negative camber and ridiculous amounts of camber gain when vehicle is loaded with any kind of weight. I have confirmed what I was told — there is no camber adjustment. The dealer, on two different occasions, tried to tell me that buying a $1300 set of Michelins would cure all my problems even though the alignment printouts told a different story. Transmission is sluggish many times after coming to a complete stop and then accelerating felt like the transmission was slipping. Turns out it is still trying to downshift from third to second gear even after coming to a complete stop. The push button transmission gear selector is an abomination. Again, slow to respond to inputs, and otherwise generally does what it wants to do, which frequently involves refusing to acknowledge driver inputs or shifting to park on a whim. Supposedly this is all normal behavior. The driver safety features cannot be permanently disabled in settings, which wouldn’t be an issue if they actually worked properly and didn’t give repeated false alarms. Lost count of the times the automatic braking engaged while driving down perfectly straight and deserted highways. Was told this may be caused by bug splatter and is expected. I know of no other vehicle that does this, and it does it with or without bug splatter. When I do get bug splatter I stop and clean my windshield and radar sensor in the grill on the regular just to prevent this and it doesn’t change a thing. Mileage is meh at best. Doesn’t get close to the EPA ratings. Might get 22 mpg highway on a very good day. Again, was told this is expected, it’s a large vehicle after all. Then why lie on the window sticker? Avoid this SUV. Honda is not what they once were.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
1 out of 5 stars
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