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Used 2017 Ford Explorer Consumer Reviews

4.1 out of 5 stars
109 reviews

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Pros
Cons
5 out of 5 stars

Great sporty & cute

Suzer, 09/17/2017
2017 Ford Explorer 4dr SUV AWD (3.5L 6cyl 6A)
7 of 8 people found this review helpful

Its one of the nicest suv's out that is small enough when you drive alone you don't feel like your driving the short bus & big enough to seat 7 when needed or fold all seats in back down for hauling.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Not a fan of the 2.3L i4 ecoboost

Rehtaeh8604, 03/10/2020
2017 Ford Explorer Limited 4dr SUV AWD (2.3L 4cyl Turbo 6A)
7 of 8 people found this review helpful

Let me start by saying I'm a Ford girl. I was raised in a Ford family, I refuse to buy anything but Ford. Started out with a new 2010 Ford Edge Limited, that only lasted for 2 weeks because I got hit head on by a dude with a mobile meth lab in his car, but for those 2 weeks I loved it. I then moved on to a new 2011 Ford Edge Limited, drove it until it had about 75k miles & never had any problems. I traded my 2011 edge in for a used 2013 Ford Explorer Sport because I was getting close to 100k miles & I just knew something was going to break soon if I didn't since my warranty had already run out. The explorer had 15k miles when I got it, never had any problems with it, kept it until June 2017 when I bought the 2017 Ford Explorer Limited with the 2.3L i4 ecoboost engine. It was delivered to my house, I didn't realize it was a 4 cylinder until I had driven it to work that following Monday. At this point, I'm mad at myself for not paying attention to such an important detail. I would have NEVER thought that a mid-size suv would have a 4 cylinder. That's where my regret began. What I love about it: the bright headlights, the massaging seats, the air conditioned seats, the adaptive cruise control, the remote start, the door keypad, the stowaway feature of the 3rd row seats. What I hate about it: they've changed the front space-there's not as much room for the driver/passenger as there was in the 2013; also, it has been a money pit - I had to replace the battery somewhere between 30 & 50k miles & I had to replace the water pump at 66k miles. I've also read about a couple lawsuits against Ford, that Ford has known about for at least 10 years but has refused to fix. The first, a paint issue on the hood. The paint bubbles up due to a material that they use in production (I don't remember exactly but google it & you'll find what I'm talking about). The second, a water pump failure (google this too). There may be more that I just haven't run across yet but it's very disappointing because I want to love Ford but they're making it so hard with all of these problems I've had with my 2017 Limited 4-cylinder. It's very hard for me to look at the positives with this car.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Front seats are horrible.

AB, 06/25/2017
2017 Ford Explorer Sport 4dr SUV AWD (3.5L 6cyl Turbo 6A)
62 of 84 people found this review helpful

I am surprised that Ford offers front seats that are very very uncomfortable. They are short and narrow and they do not hold your body (I am 5'8, normal weight). During my first test drive I was moving my body around trying to find a sweet spot - I did not find it. Sales person was very helpful in adjusting the seat but we both failed to make it comfortable. I made two more test drives specifically trying to figure out where the problem is. Made some research and it looks like this is a design flaw. By the way Ford is very proud of its seats. The company recently reduced the number of unique designs and ended up with a generic design that "fits" all. Ford is trying to convince buyers that these seats are the best in the industry. My body says a different story. I planned to buy Explorer Sport for longer trips. I feel sorry that a great car has something that cannot be fixed. I switched my attention to Toyota Highlander - a step down in terms of performance but two steps up in terms of a seat comfort. My advice to Ford - if you cannot do it yourself - just replicate others. Highlander 2017 has an expandable front seats that could be extended in length by almost 2 inches. What a great feature plus seats are very comfortable. Love them. Here is an article posted by Ford about the chair architecture. It is funny that Ford thinks that they can use the same chairs in Focus and F-150 and all other models in between. They use the right words when they describe Ford's chairs but they do not deliver what they promised. I found the name of the guy who is behind new seats design - thank you Dan Ferretti. You spoiled my fun and I did not bring my money to Ford. Ford should let Dan Ferretti who is Ford's global seats senior technical leader and his team go. [HTML removed]

Performance
5 out of 5 stars
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4 out of 5 stars

$42,000 and NO automatic garage door opener

TomKM, 01/31/2017
2017 Ford Explorer XLT 4dr SUV (3.5L 6cyl 6A)
12 of 15 people found this review helpful

And that's with $7,000 of options, including the Tech Feature Bundle, Sync 3 etc. Can't believe Ford would cheap out on this universally useful feature for its customers.

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5 out of 5 stars

ditch the smartkey!!

Dan, 09/01/2018
2017 Ford Explorer XLT 4dr SUV (3.5L 6cyl 6A)
4 of 4 people found this review helpful

Primarily wifes' vehicle, although I drive occasionally. We have leased for 9 months, and are overall very happy with the vehicle. We do not use sync. bluetooth etc, so cant comment on them. Very roomy, especially compared to our 2018 escape. Handles great in winter. Never even needed 4wd last Michigan winter. Drives through a foot or less of snow with ease. Wife is 5ft, I am 6ft 1, and it is easy to drive and adjust seats and mirrors for both of us. Mileage is about 21-22 overall, which was better than I expected. Only real complaint is the smart(DUMB) key/pushbutton start. This key is constantly either locking or unlocking vehicle when you don't want it to. There is a very real danger of walking away thinking the vehicle is locked, and its not. If you stand too long by vehicle or walk around, the vehicle will unlock without you knowing. You are NOT supposed to use the lock button on the key to lock your vehicle, as there have been numerous warnings about scanners that can steal your code. You should only use the lock button on your door. Whatever you do, dont check to see if its locked by checking the handle. This also includes walking up to vehicle with keys in pocket or purse, and expecting it to unlock and it doesn't. You will wake up neighbors a block away, as horn blasts and lights flash. The smart key does not have an ignition interlock, which allows the vehicle to be turned off in any gear, and I've heard of vehicles rolling down driveways, hills etc-a serious safety issue. Also. should you have issue finding the key, fell on floor, purse tipped over etc and you try leaving, panic alarm will sound until you find it. If it was in the ignition like it has ALWAYS been, this wouldn't be an issue. Somehow key wound up under seat, and took 10 minutes to find with panic alarm going. Would your neighbors appreciate this? FORD..........this is a great vehicle. Don't ruin it with pushbutton start/ smartkeys

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
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