Used 2019 Buick LaCrosse Consumer Reviews
Bought Buick as a dream car, living a nightmare
Buick LaCrosse may be a great car if GM could just honor the warranty. I own this new car for over a year. From the start it was plagued with problems. After 9 dealer visits, 3 GM/Buick customer service cases and e-mails to GM's vice president for Buick, I am still driving with a very bothersome creaking/flapping noise coming from the front passenger door. Dealers can't figure it out, GM does nothing to help. Their customer service is atrocious, better said, non-existent. Update: it's been one and a half year, I spent more time, wrote more letters, GM opened more customer service (they should not use the term) cases. I also found rust on the door molding and on the car. They (partially) cleaned the rust but didn't resolve the issue. People advised me not to buy an american car. GM proves them right. I welcome a GM executive who wants to have a dialog with me. I'd love to help them understand where they can make improvements. They won't, though. Gave them plenty of chances already.
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What a Surprise
I thought I'd never find another car that would give that rare WOW!!! moment, I've seldom experienced during my 60 years behind the wheel. I've owned top-of-the line Cadillacs, Lincolns, BMW's and Mercedes. Out of all of them, only my 1972 Mark IV and my 1995 740 IL literally knock my socks off. Here's the surprise: I've come to believe my LaCrosse Essence is the best car I've ever owned; the ultimate WOW!!! moment. CHARLES PLETCHER
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- Avenir SedanMSRP: $27,500In-stock online
- Essence SedanMSRP: $21,590In-stock online
- Essence SedanMSRP: $19,99597 mi away
Classy!
Since it's been discontinued, my feelings won't matter. It is an awesome car and I'm very displeased they have chosen to eliminate it.
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Still a great car after 4 years
I am amazed every time I drive, you can't get any better a ride, and after 4 years of heavy travel, everything in the car still works.
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2017 PURCHASE
Ride quality is horrible. Bad continuous vibrations in drivers seat. Tires pound the pavement. No comparison to my 2011 Lacrosse trade-in. Complained to dealer. Showed service builletin #03-03-10-007j. Tires get a flat spot when not being driven, and should be driven at least 15 miles to get rid of flat spots. Suggested buying new michelin tires for $900.00. Shifter drove me crazy. Traded car because of this.
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