Pricing
Problems @1,500 miles
This is my first Acura. "Love" the look, only "like" the car. At 1,500 miles my rear, right wheel sensor failed. Every light on the dash came on. Was told supply chain issues so can't get the replacement part for a month. Also, the car isn't extremely quiet. The tires are loud and road noise can be heard. Lastly, always had a problem with using my phone in the car. When I call out the other person gets echo sound. I've tried looking up how to remedy it but still no luck. Not the experience I expected for a $65k car.
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Very Poor quality/ No support
Purchased a new 2024 MDX in March. Noticed immediately pinholes in the sunscreen/shade for the sunroof when picking it up from their detail shop for the paint protection film and tint. Several replacements later, it appears the sunscreen/shade is fixed. Unfortunately, during one of the attempts, we were told they ordered a new headliner and not sure what happened to the original headliner that was perfectly fine(must have been damaged when they were repairing the sunscreen)?? Fast forward and numerous headliners later, it looks like garbage. Acura told them to stop repairs/ no more headliners and try to massage out the ripples, which did not work. Was also told by the service manager earlier in this ordeal when he finally returned my call after requesting photos( I also copied the general manager on the email containing the photos because I was getting no response), I would find an issue with any of their new cars headliners on their lot. I told him I doubt that, and if thats the case, Acura is not a Luxury brand they claim to be and asked to exchange it for the same vehicle. He jumped right to that's a buyback and take it up with Acura.(My wife was present while on speaker phone for that conversation, taking notes). Dealership told us they are unable to repair and to take it up with Client Relations. Acura Client Relations didn't care that it looks terrible. They said we consider it "functional as intended" and would not respond when asked about the damage/ripples. The dealership did not have our back and did not advocate for us. Now, we are having to go through NCDS arbitration. It's too bad one repair caused damage to another item and could not be fixed. I remember the original conversation with the service advisor before it went in the first time. I asked if they could handle this repair and what if something is not right. He said we will keep working on it until it is fixed. Not true in this case. They are not taking responsibility for replacing the original headliner, which was perfectly fine. At this time, the Dealer has not stepped up to make this right. Be aware this vehicle is now showing water in the cargo area above the spare tire, this will lead to mold and mildew issues. I have scheduled it to get in to find out where it is coming in from. Vehicle has lots of rattling at dash board and rear door hatch. Vehicle jerks constantly while driving on the freeway. Even with auto start off, the vehicle has a bad delay when taking off from a stop. Bluetooth cuts out constantly when playing music through any apps, and it's not a phone issue, tried numerous phones. Have 4 other vehicles with Bluetooth and no issues and dealership can't figure it out. . overpriced Honda. Highly disappointed to say the least, and in my opinion I believe Acura's are junk.. I will ditch this vehicle once the factory warranty has run out.
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- Base 4dr SUVMSRP: $38,590In-stock online
- Base 4dr SUV w/Advance PackageMSRP: $47,595In-stock online
- Base 4dr SUV w/Technology PackageMSRP: $42,795In-stock online
MDX Elite 2023
Comfortable, stylish... Could use better tires. Biggest problem is the use of electronics. Not at all e-z to operate. Navigation is old. Found that 2023 model had 2020 map. when prompted to upgrade it turn out to be a major undertaking . Scraping all and using my google maps etc.
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2023 MDX, WORST SUV EVER
So, I decided to purchase an Acura MDX 2023. Before I even made it back home, I noticed the panel was only partially attached to the driver's seat. I also noticed that the drive was a little jerky, but I chalked that up to the adaptive cruise. When I figured out how to drive on regular cruise; it did the same thing, constantly jerking. It is not a smooth ride at all. After a couple of days, I noticed the passenger's seat cover, yes, a cover, was unattached. The seat is leather, supposedly, but it has a clip on the left side to hold the cover down....smh. I also noticed the area right above the glove box, the leather is beginning to bubble. Also, around the hatch window on the outside, one gap is much larger than the other. The vehicle was returned to get these problems fixed. They fixed the seat, the gap is still around the window, they did nothing about the jerkiness, and the vehicle has to be returned about the bubbling leather.....RIDICULOUS!! This is a 56k vehicle, brand new; it should not have these problems. This tells you how much time and effort Acura/Honda puts into their vehicles. This will be my last Acura, and I will be trading it off as soon as I can. I would give it a negative rating if there was a choice.
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Looks good but doesn’t perform like an Acura
I was initially very excited about this car. It looks nice and I like the space. But has sever al issues. The drive train is very jerky. The transmission doesn't release the gears quickly enough when you take your foot off the gas peddle. This feels like your car lurches forward or you are breaking when you release the gas. This isn't noticeable when on the highway so much as when driving in traffic. I had my car in service several times and the service department said this is due to the 10 speed transmission. I had one of their loaner MDX's for the day and that car drove the same way. It's awful. I've driven a Toyota Corolla that’s smaller / less expensive and drives better, a Yukon and a Infiniti which are much larger than the MDX and they were much more smoother. My MDX isn’t performing like previous Acura vehicles. Very disappointing as this was my first brand new vehicle. The breaks squeal very loudly, and are spongy at times. There is nothing they can do. Mercedes, BMW, Infiniti don't seem to have this issue. Service doesn't have a fix. The wireless charger will not work on the new iPhone 14. Acura is pointing the finger at Apple. Apple pointing the finger at Acura. The steering column groans when repositioning itself after the driver gets behind the wheel. Service said they are aware of this and it's the motor. Nothing they can do. Over all, the car looks great. It's very roomy and comfortable. But all the other issues make it a terrible car to own. I'm tired of the issues with no resolution or compliancy because it's how it's designed. I’m looking to trade and get a different brand vehicle.
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