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Dealers and Corp should listen to custom
By ac crenshaw on
Vehicle
2003 Mercedes-Benz SL-Class SL500 2dr Convertible (5.0L 8cyl 5A)
Review
The overall performance of the car is excellent. The issue that I have is one of service. I had a problem with service at an Atlanta Dealer, wrote the corporate customer service folks and copied Mr. Halata of MBUSA and got a response which in essence just "blew me off." After owning at least 5 MB over the last 10 years I find that the dealers have become extremely proud of these cars to the extent that they are becoming arrogant. Sales without the necessary support staff means that this will be my last MB for a while. People do business with people who show them that they care. MBUSA has shown me that they "NO LONGER CARE."
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