2001 Mercedes-Benz M-Class ML320 AWD 4dr SUV (3.2L 6cyl 5A)
I am a die hard Mercedes Benz customer, having purchased many of their fine automobiles over the past 35 years. Notwithstanding, my experience with their ML product has been disappointing at best. Presently, we own a 2000 E320 and a 2006 S500. In recent years we have also owned a 2000 SL600 and a 1997 SL500, along with a 2002 S55, 2004 CL500 Sport, 1998 C230, 1993 300E and several 2000-2002 S430 / S500 Mercedes products. We also owned a 1999 ML320 that was a disaster on wheels and until this past week a 2001 ML320 that was one of the worst vehicles that we have owned to date.
We rescue / foster German Shepherd Dogs and depend upon our SUV to transport our animals on a regular basis. While the ML320 does have many great features that are supportive of our work with our K-9 friends, the reliability of this model is far less than what we would expect from ANY Mercedes Benz product. We cannot risk subjecting our precious animals to repeated electrical failures, climate control failures, transmission issues, doors that won't lock and windows that won't work; not to mention alarm systems that trigger for no reason with our dogs in the car. I'll never buy another ML again, EVER!
Our current E Class and S500 are by far two of the best cars we have ever owned. We have had a multitude of Audi products, Bimmers, Saab's and even a few Jeeps and Chevy Trucks. Not even the Saabs gave us the headaches that the two ML Mercedes have. I have no clue what the issue here is with regard to the inferior quality and reliability of the ML product line, but it sure doesn't merit having the "Silver Star" affixed to this vehicle.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.