7 of 23 people found this review helpful
Epic Fail om Customer Satisfaction
By chryslersuks on
2007 Chrysler Aspen Limited 4dr SUV (4.7L 8cyl 5A)
Long story short, We paid Cash for a new 2007 Aspen and had issues from the first year with the air cond. "freezing up" on us when we drove over 2 hours. We use this vehicle for business travel. After several ( more than 3) attempts to correct the issue we filed under FL lemon law and sent letter in to Chrysler Corp. and they argued that the timeline was an issue. I fought and fought with over 5 "case mgrs." and 3 supervisors about the issues we have with the car for over the past six months in 2012. I only asked for a permanent solution, but after over 6 mechanics and 3 different dealerships, they just want us to keep going back to the dealer to try to fig. it out. To no solution, we are...
getting rid of this headache of driving a vehicle sold to us with a malfunction and the constant inconvenience of trip after trip to the service Dept. I am disgusted in the lack of customer satisfaction that we have been shown and the unprofessional way that the supervisors at Chrysler Customer "Care" have given us. I feel bad for the person who inherits the problem, as we are trading it in on a NISSAN. Shame on you Chrysler! We will never buy another product from you again, and I hope anyone reading this review will give deep consideration to do the same. A list of ALL the current problems of our 2007 Aspen : a/c freezes, had complete engine shutdown @ 70 m.p.h. on highway,fuel overflows...
after fill up, the electric windows fail randomly as if having a short,engine revs during idle ( up to 500 rpm intervals), makes loud "clunk" noise at stops from rear of vehicle, experiences severe "death wobble" (google it/common in Jeeps) on highway when going over a bump or small pothole. To avoid these and many other problems, PLEASE, Do NOT buy any Chrysler Products. Thank you.