Used 2022 Volvo XC60 Consumer Reviews
Avid Researcher - Solid Choice!
I researched for months before purchasing a new car. I looked at every SUV possible and I recently purchased the 22’ Volvo XC60. I used to analyze every bad review and worry that would happen to me. DONT! Everyone has a different experience. My car did come with apple car play and the wireless charging pad. People who are saying the pad disconnects constantly it’s because their phone is moving even though it doesn’t seem that way. The trick is to close the top and bottom covers to kind of “secure” the phone in place. Once i did that i never had another problem. Yes they don’t have Sirius yet but honestly if you ensure you have apple car play in the vehicle you’re purchasing do you really need it right away? If i had to nit pick one thing it would be a 4 way camera standard on all models (i have a momentum so it’s only rear view when backing up) but i would still pick this car every time. I feel safe, it’s luxurious in a cabin with a simple dash (again a preference depending on each person). I’ve had a really great experience with Volvo. I hope this helps others who were like me and stressing over their research. For background I was between this and the Audi Q5 and if you are thinking the same DO NOT get an Audi. There is currently a class action lawsuit in the making over their gateway problems (worth a Google) and the dealers pretend to know nothing about it which is laughable.
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terrible quality control and customer service
Volvo continues to build and sell these hybrids despite defective high voltage coolant heaters which makes the heat not work in electric modes. I have a new car which I can't use as hybrid if I want heat. I'm told parts are on backorder with no known availability. They apparently prioritize building more vehicles versus servicing existing customers with new cars
- B5 Momentum 4dr SUVMSRP: $30,78638 mi away
- B5 R-Design 4dr SUVMSRP: $33,553In-stock online
- Recharge Plug-In Hybrid T8 Inscription Expression Extended Range 4dr SUVMSRP: $36,990In-stock online
Estoy arrepentido
Yo hice este Lease hace 2 meses (Nov 2021), desde que saque este carro me ha dado varios problemas tales como, navigation system deja de funcional y no se mueve , no se activan las direcciones, el sunroof, lo abres y despues no se cierra, backup camera deja de funcionar y dice no disponible, headup dysplay no funciona a veces, ahora bien lo he llevado al dealer varias veces y aparentemente lo arreglan segun ellos, era un problema de actualizacion del software, pero a los pocos dias vuelven los mismos problemas, Ya no se que hacer, algun sugerencia , como ejecutar lemon law, como poner o involucrar un abogado, alguien que me pueda sugerir algo, ESTOY FRUSTRADO por un carro que pago $ 687.00 al mes por un Lease. Gracias.
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Volvo ruined a good SUV
I had a 2021 XC60 as a company car. When I had to return it I leased a 2022 XC60. The Google based infotainment is a big disappointment as others have shared. The navigation glitches frequently, can't be relied on. In one trip it kept "recalculating" all the way. But the worst part of this vehicle is the software. I completed a software update and now the car won't start or lock. Tried a system reset with no results. Good thing it is in my garage. Now I have to call the dealership to get it towed for service. I've had this car for 5 months and it has less than 2K miles. Completely unreliable. Don't waste your money.
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Surprising MPG!
I’m getting well above EPA on the highway. Round trip Seattle to Spokane via Snoqualmie Pass: 29.7 mpg. Seattle to Medford, OR: 31.7 mpg. No CarPlay is inexcusable. So is lack of sun visor extensions. I have rigged up my own with cardboard. Feeling let down on seat comfort. Leather upholstery is too firm, even with a high quality sheepskin cover. Lack of direct buttons for radio and climate is a trend that needs to die before I die while trying to change the fan speed. B5 power plant is more than adequate. It’s smooth and quiet, and can climb mountains with no problem at all. Interior design is gorgeous and well executed.
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Pretty, safe, but google ruins vehicle
Upon upgrading from 2020 to 2022, I was sorely disappointed. I received my vehicle mid May, drove off the lot and immediately began having problems. It came to dealership with a fault tracing module not properly installed. TCAM was also replaced. My car bricked after the latest update, and had to limp into the dealership after somehow getting it to recognize the key. Now, the internet to the vehicle does not work after the 2.2 upgrade. It’s a beautiful car, but it is riddled with a beta version of a smart car. Interior and safety of vehicle are always great, but I would not Guinea pig myself on this model year.
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Xc60 B5 Dead
I am so dissatisfied with this SUV!!! Brand new and driven by me less than 50 miles, now it’s dead on my driveway! Will not start, FOB is useless, hazard warning won’t work, etc. Volvo assistance responded, but would not tow the vehicle to the Volvo dealer because he said it’s Sunday and they are closed. Instead suggested the Fredericksburg Volvo dealer be called tomorrow (Monday) for a tow instead.
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Better to try something else
I bought XC60 plug in hybrid 2022 R design as a brand new last month. I understand that new vehicle has a lot of more technology going on, but I am very disappointed at this. Honestly, it is causing more troubles (flat tire x2, light alarm, TYPO in my title, and this) than my old 2010 XC60. Retailer said maJor issue will be covered with warranty. But it’s not just money. I am busy and cannot waste my time with this. It comes with unnecessary “luxury” function; customer text derive, which only respond “pls check with realtor”. Remote control with your smartphone to lock/unlock, start AC for your riding. What are we paying for??? We have to think about that.
Wish I had my 2019 xc60 back
I have the same issues as many others...I had a 2019 XC60 and in January turned my car in for the new XC60. After one month I started having issues with the infotainment and radio. Sirius didn't work and now the radio.com app doesn't work. I can't listen to local AM stations, which I did quite often. The apple CarPlay - who knows if that will ever be ready. The dealer has told me since January it will be coming soon. At times the whole infotainment system will just shut down and the screen will go black then re-boot. I have to literally clear the screen (with the button on the bottom) to try and get things back and running. I just brought my car in yesterday and the latest software is installed but of course the radio.com app still doesn't work. They are trying to find someone at Volvo to answer the question. I really am annoyed I have to deal with the car for 2 1/2 more years of my lease.
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Bad rear differential
Bought the xc60 t8 R-design in October of 2021, it is now April 2023 with 30k miles and the rear differential is shot and needs to be replaced. Without warranty this is an expensive fix for a car only 18+ months old. Not cool Volvo, not cool at all.
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It was a great car. Now botched
I have had the car for about 2 months and while I am sort of coming to terms with the infotainment system is mostly out of resignation that of satisfaction. The new google map is great. But that is all you get - pretty much all other features are gone - literally. The new google ecosystem is very lacking - very few apps and mostly useless apps there. No apple play and the app integration is non existent - only open and start the engine when it works - about 50% of the time. Btw - I am on my second car, since the first one had so many issues that the dealer had to swap me out. On the new car already they had to repair a sunroof rattle and a new one has developed on the seatbelt. The car drives very nice and is very comfortable- I do not think you should compromise. Big step backwards.
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Amazing and Highly Versatile
We traded in our 2014 Audi Q5 and couldn’t be happier. It’s powerful, stylish, well built, and very efficient for our needs. Highly recommend.
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Should have bought something else
Google assistant wasnt working when I pulled out of the parking lot the day I bought it with 4 miles on the odometer, the local radio stations randomly cut out or pause, I keep lane assist off at all times but it still comes on more then it stays off, the wireless charger makes my phone over heat non stop...sounds like the same complaints from others. I've owned it for 2 weeks. When it was in for service 3 days ago I was told there is a software update coming out within a week. Guess we will find out. This is my first and last Volvo.
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So close, yet...
This is probably the most comfortable ride I've ever had. It looks great inside and out. Features are terrific...when they work. The center console is constantly freezing or glitching. The addition of Car Play is a welcome update, but that's also subject to glitchy behavior. This is significant, because it inhibits key functions of the car, including climate, nav, cameras, driving mode, etc. The hybrid ride is lovely, although the ~20mi range is pretty low. Good for a short daily commute. It's powerful yet noisy when you need the fuel engine. The lack of HD radio leaves a lot to be desired in over-the-air listening. Oddly, the auto climate control does not control the fan speed--that has to be adjusted separately. Space and seating are terrific. And, it's a Volvo, so it's got great safety features. This would be the best car I've owned if it worked all the time. I could get over some of the things that are a matter of preference. I don't get the impression from the dealer that my experience is exceptional. I wouldn't buy this again. I hope they've worked out some of the kinks since I got mine. On a better day, I might give it 3/5.
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3 months and STILL waiting!
Had this thing for 2 days and got hit in the rear bumper in a parking lot. Dealer has had it for 3.5 months waiting on a bumper cover! Horrible supply Chain and communication. Part ETA continues to get pushed back!
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Technology is full of bugs!
In May of this year, I purchased a 2022 XC60 B6. How do I feel about it? As one earlier reviewer noted, the infotainment system ruins the car. It is full of bugs and glitches—and the Google technology is simply a nightmare. Period. There is no factory installed Apple Carplay, so you have to use a dongle to make it work. Even that, once connected, is buggy—Pandora, Spotify and Amazon Music don't work properly. If you’re listening to music when you exit the car, you cant go back to the same station when you start up again. Instead, you have to choose multiple other stations first to get the music you want. There’s split screen when your phone is manually connected, so you can’t see Waze and what’s playing at the same time. The car is supposed to support Wifi through AT&T. Not so. Volvo eliminated the sim card slot, so you have to buy a plug in modem /router to enable external wifi (not even the dealer knew this). Auto high/low beam option has been removed, the wireless charger literally cooks your phone (mine is now disconnected) and the design of the console is cramped and awkward. Car drives nicely but the select problems I mention above (and there are more) ruin the experience of a 60K+ car. My advice, choose another vehicle.
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The car is very nice but the Google system is not
We picked up our car at the factory in Gothenburg and drove if back to Germany. It is a US Spec XC-60 Momentum. The first thing we noticed is how much phone data the Google system used. It used about 8GB of data in the first 5 days. From Hanover to to southern Germany the Google system was basically off-line due to we used all our monthly cell data. The car drives well and it smooth and has nice safety features. My wife really likes the car but gets very frustrated with the Google Interface. She has taken it back to the Volvo dealership twice for help trying to configure her Samsung S-10 phone to the Google system. One problem she had was she initially configured it using her Yahoo e-mail. They recommended she clear the system and build a new account with a Gmail email account. That did help but still it is not easy to use. One recommendation they had is to maybe get a newer Android phone, she did go change her cell phone plan to increase the data package. Hopefully the Google/Volvo team will develop some upgrades for the current interface. Pros: Drives nice Very Comfortable Car technology excluding the Google System works well and is fairly simple to use. Cons: Google system (cant use Waze, calling on WhatsApp is difficult, etc) Even though it is a mild Hybrid it gets less MPG than her 2015 XC 60 Overall if they can simplify/correct the Google system the car would be outstanding.
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2022 XC60 T8 ER has mostly highs, some lows
What others have written here about the new Google OS is pretty accurate. But there were problems with the old Sensus system, also. Volvo made a huge mistake in retaining the same Sensus hardware/vertical screen, which looks very dated, and should have gone with a good horizontal screen and started over from scratch -- to put in more flexibility regarding showing multiple displays at once, instead of only one. And every time you want to switch topics in the infotainment screen, it's a multiple-menu, multiple-touch task that is horrendously unsafe for the driver to be doing. Here are four major things that you can basically only do in sub-menus in the infotainment screen: (1) change drive mode; (2) change climate/temp including seats and steering wheel; (3) change audio (there are some things you can do on the steering wheel and with the big dial/knob below the main screen, but it's mostly volume, on/off, or change to the next track/station); and (4) using your phone. Bizarrely, there are no controls on the steering wheel for phone. Porsches and Toyotas (we've owned both for many years, alongside Volvos) both have buttons/dials for climate and drive mode, and Porsche and other automakers allow you to scroll through phone contacts in your instrument panel with a dial on the steering wheel, and both Porsche and Toyota allow you to start and end phone calls on your steering wheel. It's very unsafe to have to do all these things in a touch screen in the Volvos. With a software update this summer, my XC60 now has CarPlay, but honestly I don't find CarPlay very useful at all (it's finicky and you need a cable to your phone); I like the CarPlay display of Google Maps better than the Volvo/GoogleOS display of Google Maps, because the former has more color and presents traffic flow and roads with larger lines and bigger lettering that's easier to view at a glance. The instrument panel is abysmal, as well, lacking the ability to display (as I said above) phone information as well as date/time, tire pressure in psi, any sort of diagram displaying the electric vs. ICE power to all four wheels, full-time odometer, 12-volt-battery level (important because of the bad battery drain that affects so many 2022 Volvos), and engine/coolant temp. All these instrument-panel features are present in my Porsches and our RAV4 Prime (my Macan cost $10k less than my XC60, and the RAV4 Prime cost $27k less). It's crazy that Volvo doesn't allow any display of actual tire pressure (there's a dummy screen in the infotainment screen that just has a green check mark if each tire is ok... sigh...). And Volvo also has no diagram display in the center infotainment screen for the drive train (which our Porsche and Toyota PHEVs do have) to show how much power or regen is going to each wheel and whether it's electric or ICE power or both. And Volvo shows a digital tachometer when you're in AWD or Power mode, but not in "Pure" (all-electric) or Hybrid mode (not even when the ICE comes on in Hybrid mode); and amount of regen only shows in the instrument panel when you're in Pure or Hybrid mode, not in AWD or Power mode. Bad oversights, in both cases. Another thing that I hate is that Volvo automatically locks all doors when you hit 4 mph, and there's no way to turn that off, but at least you can unlock them and they'll stay unlocked until you turn the car off and then back on again. And I hate that you cannot buy a Volvo without a huge panoramic glass roof (which are a pain because they're hard to keep clean, there's a well-known many-years problem of seals around the sunroof leaking water into Volvos, they create extra heat in the summer and extra glare any time, they are susceptible to cracking or breaking from flying rocks and falling branches, and they add extra weight and cost to the MSRP). I also dislike the lack of an AM radio (you can download iHeart as an app to get some radio stations, but it's very laggy and a pain to use). The other things that I hate: (1) the lack of a spare wheel/tire; (2) the "feature" that allows you to swipe your foot under the driver-side rear bumper to open the rear tailgate, but this is a pain for me in my cramped garage because I'm always accidentally opening the tailgate with my foot, and at least once the tailgate has opened unexpectedly right into my face as I was walking by (there needs to be a way to disengage this "feature"). And I'm worried about the well-known TCAM problem in which the shark antenna leaks water into electronics, which has caused many people to be locked out of their car or unable to start their car (2022 Volvos). What has happened to me (and others, from the online forums): my A/C and fan stopped working on one of the hottest days of the summer, and I knew to stop and reboot the infotainment system (takes about 5 min) to get it to start working again. The A/C and heating should not be connected to software -- only to buttons/dials. And I don't like the interior chrome and shiny black-plastic in the front part of the car; I'd prefer all matte-black everywhere, for less reflections and less tackiness. Other things that are sorely lacking are backlit stalks -- so that in the dark, you can't see your headlight situation on the left stalk or your windshield-wipers situation on the right stalk. The charge-port door is too big and I'm constantly hitting it as I walk by (would be nice to have a slide-in instead of open-out charge-port door). My Volvo PHEV also charges at a much slower rate than my non-Volvo PHEVs do (kWh/hr) -- as much as 25-30% slower. Oh, and there's no way to play your own free music from a flash drive or SD card (only from your phone, which I don't put music on for space reasons). OK, now the good: The exterior looks very good; great ground clearance (a full 9 inches); very good seats with lumbar support; very good visibility all around; good storage/cargo space; good 360-degree camera; can set it to always start in "Pure" mode; excellent all-electric range in summer (40 miles, typically, in local driving); fabulous drive train (seamless changing between ICE and electric motors) that allows you to drive in all-electric up to 86 mph and to accelerate fairly quickly from stop; 19-gallon gas tank; decent navigation with the Google Maps; decent ACC; really powerful acceleration with ICE + electric motors in Power mode (same horsepower and torque as Porsche PHEVs!); attractive dashboard (not counting the chrome and the ugly infotainment screen); bending headlights; puddle lights below doors when doors are open; Homelink garage-door opener on bottom of rear-view mirror works well and was easy to set up; car feels very stable at high speeds. The good things are really much better than the bad things are bad, but the bad/poor things are not insignificant. I give this car 3.5 stars because I've not had the major problems (in 3 months of ownership) that many other 2022 Volvo owners have had (car not starting, getting locked out, etc.). The 12-volt battery has a huge drain problem, and it's probably made worse by use of the phone app when the car is parked (I won't even download the app, don't need it) or sometimes by people leaving a key fob too close to a parked car). And the PHEVs will have the 12-volt battery charged when charging the large traction battery. So even though I'll go weeks without the ICE coming on, in daily electric-only driving, I've not had the 12-volt battery bomb out on me yet.
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2022 Volvo XC60 Recharge T8 Inscription
I've driven many, many luxury cars at this price range, and this one stands out for so many reasons. I don't understand the negative reviews over the infotainment systems, as I've had a great experience with it. But what makes this car so great to me is the value for what you get at that level: Luxury, speed, effecenicy, safety, this this has it all in spades.
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Serious Safety Problem
There is a serious safety problem with my 2022 Volvo XC60 SUV. My wife and I were backing out of a parking space and I hit a fence which dented my rear bumper. The rear camara was on and the automatic rear auto break was active when I started to reverse. We were surprised when we hit the fence since the warning system did not sound and the auto break did not engage. We thought there was a problem with the car, so we took it to our dealer, KARP Volvo, to find out why it did not function. The dealer’s technician evaluated the car but could not find a problem. Next, I called the Volvo group customer service, and they opened a complaint. I sent pictures of the car and fence with detailed information about what occurred. They scheduled an expert technician from Volvo to evaluate the car. They said the warning and auto breaking was performing correctly. Several days later, my wife and I discovered the answer to why the car did not sound an alarm or activate the braking system. We were backing out of our driveway when my wife changed the radio station, and we noticed that this disabled the camara and auto braking system. We were happy to find out the source of the problem and immediately notified Volvo customer service. We were surprised when they replied that this is the way the car is designed to operate, and the driver and passengers should not touch the screen when the car is in reverse. One of the reasons we decided to get a Volvo is because of its outstanding safety reviews. I am extremely disappointed that Volvo is not actively fixing this problem and I want other drivers to be aware of it.
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Entertainment system is disaster
Totally disappointed. Yearning for my old Audi System is totally unreliable and glitchy.
Very nice car,,
Admittedly, I have not had any problems with my XC60 in my two months of ownership and I hope it continues to be reliable many years into the future. Apple CarPlay is finally here, albeit wired only. My gripes are few and mainly related to the inability to change the volume settings for warnings. The blind spot monitor and lane keep assist have no audible tone at all. The cameras are good, but lacking in choices of views like front wheels, to avoid curbs. No power adjustable steering wheel. The phone app also lacks many modern features; you can only lock/unlock, turn on AC or heat, and check charge status. No remorse cam views, parking location, ability to set climate temp or defrost, set valet mode. My Kia Stinger had all that for $20k less.
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Great Quality Volvo
Lots of safety features, drives great, love the plug in, we get 41 miles of pure electric, before using gas. Very comfortable
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Love it, styling, ride and looks
Vehicle looks great, ride supremely and my wife just loves it. The pilot assist is great along with the adaptive cruise control which are smooth and seem less. Just love the way you don’t get jerked around by these systems just smooth and effortless. Not sure what electric gremlins some people talk about everything works great not a Google fan but it works fine. I’m old school and just wish cars had radios and climate control dont understand the fascination with screens in cars. Look up people look out the windscreen enjoy the world around you don’t envy the world on screen, it’s probably not real anyway. Peace, love and a nice quiet safe ride through the journey of life people that’s what a Volvo will give you.
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Electronics Freezes and lack of functionality
I really wanted to like this car. I bought two during the pandemic, and they both legitimately get between 30 and 40 mi on the battery. The styling is great, the car looks great, The adoptive cruise control is great. The electronic system is a mess. I'm a Google user and that part is okay. Where the car completely fails is it's more than occasional glitches, freezes, inaccurate information, and the completely limited functionality of the digital display. It's got a nice 7-in screen to the right and a digital cluster in the middle. The 7-in screen. Does basic functions okay but you have to go through menus for things that should be fairly straightforward, like adjusting the climate. Both of our cars have had the electronics freeze on multiple occasions. The digital cluster is basically just a digital version of an analog cluster, it can only display one thing at a time. For instance, it will show me my route but it won't show me the song playing on Spotify. It really is a waste of a beautiful display. Now, none of that is a deal breaker. Where the car completely fails is with charging. I have to manually plug it in after 9:00 p.m. in order to take advantage of the time of charge discounts in California. It's mind-boggling that in 2023 Volvo can't add a feature to start the charging at a specific time. The XC60 recharge does not have this feature. My 2017 Chevy Volt, by comparison, did have this feature. What that means is that you have to remember to go outside and plug in your car, in any weather conditions, after 9:00 p.m. to avoid the peak rate from your electric company. It's a waste on so many levels, and it seems like an easy fix, but I've talked to Volvo about it many times and they have no idea if or when they're going to add this feature. For me this is the deal breaker. If I could go back and not buy these Volvos I would do it. I do not recommend
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Problems with 2022 Volvo XC60
My 2022 XC60 has 10K miles on it and has had to be towed once, jump started 3 times and the google infotainment system restarted 10 times in the past 1 1/2 years. Otherwise the car is great. I’m getting to the position of not liking the car any longer and seriously not getting future Volvos. Volvo kept me in the dark for well over a year which really annoys me.
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Abysmal reliability, avoid at all costs
I’ve owned this vehicle for a year and a half. It spent two weeks at the dealership about a month or less after I got it for a short in the charging system. It was in the shop again for a week about a month later because the infotainment system stopped working. After a week they called me and said that it was working and they couldn’t find anything wrong with it despite acknowledging it was not operational when I dropped it off. Since then, the infotainment system has frozen repeatedly but can at least be rebooted with a hard reset. And currently I’ve been without heat when running the car in electric-only mode for the last month. When I could finally get in for an appointment with the dealership, they told me they knew what the problem was but that Volvo hasn’t released the parts to fix the problem. So now I have to drive the car with the engine on constantly if I want heat, which negates the premium I paid for the economy of a hybrid. Speaking of the hybrid drivetrain, the charging port will randomly fail to lock onto the charging plug. This has happened both at home with the supplied charging plug and at work with the plugs at the charging stations there. Sometimes I’ve had success turning the car back on and backing out of the parking space (at work or my garage) and pulling back in before attempting to charge again, but other times it just won’t lock on and charge until after I’ve let it sit for a long time or driven it for several miles. I’ve mentioned it to the dealership and they can’t find anything wrong (shocker) nor can they offer any suggestions to mitigate the problem. Now that the horrid reliability has been discussed, let’s move on to daily user experience. The ride is harsh over poor road surfaces, especially when compared to other vehicles I’ve owned like BMW and Audi. In particular, it seems to get unsettled when cornering over bigger bumps. The AWD system lacks in grip in snowy conditions compared to my old BMW or Audi and is way behind any of my Subarus. With those cars I felt like could get away without putting on winter tires at the first sign of snow. But this car’s drivetrain doesn’t respond quickly to wheel slip at all in Hybrid mode and the Constant AWD mode doesn’t help as much as it should, either. So I have to make sure that I make an appointment to swap out for snow tires as soon as it gets cold in the late fall and can’t take them off until I’m sure we won’t get another batch of snow in late spring. For a company that stakes their reputation on safety, Volvo’s poor performance in snow and their decision to hide so many functions behind the touchscreen of the infotainment system is baffling. There are no buttons for the climate control, they’re all part of the touchscreen. The temperature controls and the heated steering wheel/seats are ridiculously small and located at the bottom of the touchscreen. And if you want to change the fan settings, you’ll need to bring up a separate submenu. All of this requires taking your eyes off the road and proves to be unnecessarily distracting. At least you can use voice commands to change the climate setting, but not so to change the drive modes and it can only be set to default on startup to either Hybrid or Pure Electric modes which means that every day when there’s snow on the ground (or right now when I don’t have heat if the engine isn’t running) I need to go three submenus deep to switch into either Performance mode or Constant AWD mode before I ever even back out of my garage. There should be a physical toggle switch to change drive modes on the dashboard, center console, or steering wheel like every other manufacturer of vehicles with multiple drive modes. It’s just inexcusable. The seats are pretty comfortable and adjustable, but they’re not quite as comfortable as the first Volvo I bought in 2011. The leather isn’t as supple and the padding is harder. They are more comfortable over long distances than my other cars, though. The sunroof lets in way more noise when closed than my other cars when I have a roof rack installed. This was the case with my last Volvo, too. Without a rack it’s quiet, so I’m not sure if it’s the design of Volvo’s factory rack (all of the other cars have their manufacturers’ racks, too) or if it’s the glass of Volvo’s sunroof. My final gripe is with the smoothness of the drivetrain. Most of the time it’s not too bad, but frequently at highway speeds while in Hybrid mode, the drivetrain will switch back and forth between all electric and hybrid even when I’m just trying to maintain a steady speed, resulting in a bit of a lurching feeling and me having to constantly hunt for the right pedal pressure to maintain my speed. This happens on both flat ground and up shallow inclines. Additionally, the drivetrain has unsettlingly harsh up shifts when accelerating briskly while in Performance mode. It feels like the torque steer on an overpowered front wheel drive car. One thing I do really like, other than the seats, is the Harmon Kardon sound system that came on the R-Design model. It sounds way better than the systems in any of my other cars and sounds good enough that I didn’t pay extra for the even more premium Bowers & Wilkins one. It is a subjectively good looking car from the outside (the interior has too much piano black that shows dust and fingerprints too easily) and I do routinely get more than 1,000 miles per tank of gas when commuting to work and driving to go biking with bikes on the roof and or hitch rack. But those few positives aren’t enough to get me to recommend this vehicle to even my enemies. This car has been such a frequent nightmare to own that I can’t conceive of me ever buying another Volvo.
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PURCHASED A HEADACHE
Loved the appearance and comfort of the car. After numerous issues with the infotainment system, up to and including shutting down the car, I took a $ hit and traded the car in on a different brand.
Runaway car
With only 6800 mi on our new car, the car has tried to hurt us twice. In Jan 2024, pulling into a parking space, the car revved up by itself driving us over an embankment, planting the car in a snowdrift. Dealer couldn't find a problem. Feb 17, 2024, the car revved up and nearly slammed us into a brick building. I filed a NHTSA complaint and also one with Volvo Hdqtrs. Neither dealer or Volvo know how to solve this. Our 1st and last Volvo.
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DON'T GET A VOLVO
I traded in my 2020 Mazda MX-5 to lease a brand-new 2022 Volvo XC-60 B5 Momentum. Excited to finally experience my first “luxury” vehicle, I was more than willing to take on double the payments—$640 per month, 12,000 miles per year, for 39 months. However, just about a year into ownership, my excitement quickly faded when the center screen and instrument display began shutting off randomly while driving. This wasn’t a rare glitch—it happened two to three times per drive. Naturally, I contacted the dealership where I leased the vehicle, Gunther Volvo in Delray Beach, Florida. Kate in the service department was kind and provided a loaner while they “fixed” the issue. Their solution? A system update. Problem solved, right? Wrong. The issue persisted, and I had to bring the car back seven times for the same problem. But wait—there’s more! In addition to the malfunctioning screens, I also encountered: *Rain sensors failing—twice. *A gear shifter that refused to go into drive or reverse. *A faulty water pump that needed replacement. *An engine seal that had to be replaced. With these ongoing frustrations, I filed for the Lemon Law, only to be denied due to a timing technicality. Reaching out to Volvo Corporate seemed like the next logical step—surely a company that prides itself on customer satisfaction would step in? Not quite. Their response was as cold and mechanical as their failing technology—zero empathy, no attempt to rectify the situation, and complete indifference to my experience. To this day—March 2025—not a single manager or executive has reached out to acknowledge, let alone apologize for, this absolute disaster of a customer experience. But here’s the best part: Now that my lease is about to expire, guess who’s suddenly interested in me again? That’s right—Gunther Volvo. And what’s their generous offer? The same model for just $35 more per month! When they reached out, I made it clear: If they find a meaningful solution for the nightmare I endured, then and only then should they contact me. As for Volvo’s brand values, let’s take a moment to appreciate this gem straight from their own website: "From the very outset, Volvo Cars has been a brand for people who care about the world we live in and the people around us. We have made it our mission to make life easier, better, and safer for everyone." Well, Volvo, you might want to rethink that statement—because clearly, “people” don’t include your actual customers. And Gunther Volvo? You proudly claim: "Gunther Volvo Cars Delray Beach is committed to providing customers with a car-buying experience they will never forget." Mission accomplished—I will never forget this experience. Ever.
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Not as Advertised by Dealer
Was informed my dealer when purchasing my Volvo XC60 that it was a Hybrid-which in actuality it is not. It runs for 20 miles on a full electric charge then immediately changes to gas. Not a true hybrid with gas mileage of around 58mpg. It’s either electric or gas-No in between at all. Don’t get caught up in the hype. Just expect to plug it in at night and get about 30MPG after your first 20 miles. As much as I like the luxury of a Volvo, will definitely not get suckered into another Volvo “Hybrid???” again.
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Expensive
Too much expensive then other similar car. Battery not charge when running. And expensive on ⛽️, electric battery drain quickly even though 10km the range is 31 km its made in China 🇨🇳 poor quality use it and throw it dollar store item
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Blue
This car is a recharge model. It seemingly has about everything possible. Works great. Too expensive. Beautiful car.
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22 AWD B5 R-Design
Love it!!!
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Love the 2022 xc60
Had an x3 and although the car is different, might have to say I like it more. Shopped for both and you get so much more for your money
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Underwhemled
Disappointed overall
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Very nice driving car, with some minor issues
Purchased this car two years ago. Previously drove Prius for 15 years and loved the efficiency and practicality of those cars, but we wanted a little more driver comfort and roominess. Well the Volvo XC 60 has met those objectives. It is a very comfortable car on the road and in town. Gas mileage isn’t that great, but is reasonable for this type vehicle. Overall I am very happy with this car, but there have been a few vexing issues. We have had some problems with the infotainment system. While it works 99% of the time, there have been frequent glitches. At times no sound comes from the system, including turn signals and radio. On a few occasions the screen has gone totally dark and all systems running through it were not functional, including maps, A/C, radio and the online manual. Since the vehicle’s manual is online, we were not able to troubleshoot the problem and we were not able to get ahold of a service tech at the dealer, as it was over the weekend. We called the Volvo customer service number, but all they could tell us was to take the car in for service. After software updates we thought these problems were behind us, but last week I noticed that there was no turn signal sound coming from the system and no sound from the radio. We took the car in for another software update. While these glitches are generally a little annoying, when the A/C system doesn’t work the car is very uncomfortable. My advice is that when shopping for a vehicle, look for manual buttons to operate the A/C and heating, so that you aren’t totally at the mercy of the computers and their gremlins. Sometimes advances in technology cause us to bypass simple manual systems for online controls that don’t always work.
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Love this Volvo XC60!
The XC60 is a fantastic SUV. Smooth ride, safety features and beautiful interior finishes.
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