With our minivan on its last legs, we were in the market for a new vehicle that could seat 7 (3 young boys and frequently shuttling their friends) and it looked like the Atlas fit the bill as we loved the styling and had a previous good experience with VW. We purchased an Atlas SE (w/tech) after seriously considering a Honda Pilot on August 10. After 3 weeks is when the problems start. On 9/4/17, my wife heads out to shuttle the kids to school when the EPC check engine light comes on and the car refuses to turn over and start (resulting in the obvious inconvenience and tardiness to class). After contacting VW roadside assistance, who apparently does no additional coordination other than calling the tow company (the local dealership in Fairfield CA had no idea we were coming in, resulting in additional delays), we were provided a loaner Jetta requiring us to change carpooling plans for the week. I fully recognize issues can arise, and it?s how they are dealt with that are important, and why we are disappointed. After 6 days in the dealership (and 115 miles ?test driving? added to the car without any explanation), our 5 week old Atlas (now with 1890 miles) was returned with assurance that the issue was resolved (we were told there was a problem with the fuel system). My wife subsequently goes out to clean the car and finds minor/superficial damage to the plastic floor panels in the back as a result of the repairs that were obvious and were not reported which results in us having to call again to explain and coordinate replacement. 7 days later (9/15), we again load up the kids for a long day of soccer, and like groundhog day, the EPC check engine light comes on and the vehicle fails to turn over. After again coordinating a tow, and pushing back on another Jetta to ensure we have enough room for the weeks carpooling, we are back to wondering when and what the issue is. We really want to love the Atlas, but so far it?s hard not to be disappointed and second guess our decision not to go with Honda. Will keep you posted on how this is resolved.
First, I love this car, it's comfort, style and maneuverability. It fits my kids and I perfectly and we have really enjoyed it. I also have nothing but great things to say about everyone we have come in contact with at VW. They all have been very helpful. I am however extremely disappointed in the fact that our car has been in the service department twice already. The first time was for loose bolts on the sway bar which caused extreme front in knocking/grinding sounds and rough handling. The second time was for a check engine light that came on. The diagnostic report stated that it had something to do with an air leak to the engine. Currently it is at the dealership for this and I don't have more information yet. I was hesitant to write this review as I generally don't like to comment with negative feedback but thought it would be worthwhile if it helps someone else in making their decision when purchasing a car. My dad purchased this car for us with the hopes that my kids and I would be driving something reliable and safe and unfortunately so far that has not proved to be true. I'm very bummed out about our purchase for this reason.
I just purchased my Atlas about two weeks ago. I love the size of the vehicle and for its size, it handles nicely. If I put it in sport mode, acceleration is lively and adequate. In normal mode, acceleration is fine. The technology for the adaptive cruise control and lane keeping is amazing and although it took me a few weeks to figure everything out, it never ceases to amaze. The parking assist features work nicely as well. I use it for commuting in Houston and hauling the family around on weekends. Can't wait to take it on a long road trip. I would highly recommend this vehicle.
I was driving a 2011 Chevy Suburban which I loved but I didn't need such a large vehicle anymore and I wanted to get more than 12 mpg. I loved how the new Atlas looked but I've always heard that you "shouldn't buy the first year's edition for a new car model because they need to get the bugs out". I ignored this advice and jumped into a 3-year lease of the SEL with 4Motion. Before I even drove it off the lot, I noticed that there was a gap between the bumper and the grill on the driver's side that didn't exist on the passenger's side. The VW staff took some photos that they were going to send to VW Corporate as they thought it was a manufacturing issue that needed to be addressed. I brought the car into the dealership a week later so the issue could be resolved...not a big deal to me. I have now driven the car 2000 miles and here are my thoughts on it. Overall I like the vehicle but I HATE, HATE, HATE the automatic engine turnoff feature that activates whenever the car comes to a stop. The car has an on/off button for this feature on the dash but it turns itself back on every time the car in started. I am hoping that at some point VW will offer an update so the feature can be permanently disabled in the settings. I am guessing that this feature is to help save gas but it is very annoying at times and I tend to feel that it may be a safety issue in certain driving situation...such as when trying to make a left turn across lanes of moving traffic. The on/off feature causes a slight hesitation before the vehicle begins moving again which could be the difference between being involved in an accident or not. If the feature can't be permanently turned off, it would be good if it was deactivated whenever the turn signals were turned on. Another feature I didn't like is the lane departure correction. Depending on the when the painted lines on the road start, stop or swerve, the lane correction feature can quite quickly steer the car to one side unexpectedly. It can be very startling at times and again I feel that it can cause an accident in some situations. Luckily, this feature can be permanently deactivated in the car safety settings...which I did.
My wife and I had been looking for a new SUV for the last few months. I'm a pretty big guy at 6'2" and about 245lbs so spaciousness is a big concern for me. After driving the pathfinder, highlander, 4 runner and pilot nothing compared to the space I have in the Atlas. It's a very comfortable ride and has great features that I've never had in a car before. The lane assist, park assist and ACC work awesome but take a bit of getting used to. The sound system sounds great even without the top of the line Fender system. In addition the apple car play interface works great! My only concern with it is that it doesn't seem to let you search for specific sounds in iTunes unless you have it in a playlist. I may be wrong on this as I've just began to play with it. All in all we have been very happy with the car so far. Time will see how well it's reliability holds up but with VWs 72000 mile warranty on this car we figured it was well worth a try.