Used Lexus RX 450h for Sale in Jersey City, NJ

Located in Brooklyn, NY / 8 miles away from Jersey City, NJ

Dealer Review:

I bought a used car from this dealership out of state. It seemed like a good deal, the sales team suggested getting it inspected and gave me the information to an inspection company and I decided to use the recommended inspection company. The inspection report comes back relatively clean, minus a a few small issues. I buy the car and have it shipped to my state. Immediately I notice that it was out of alignment and the car pulls to the right and also all 4 tires are different. I went to my local mechanic and turns out every single consumable needs to be replaced immediately. Tires are dry rotted and split, brake pads are on last limb, sway bars shot, rotors are rusted and pitted excessively. The cabin air filter looks like rats were living in it. I call the sales manager Cindy and talk to her and discuss the repairs. She told me that her mechanics do a thorough inspection prior to selling vehicles to make sure that they are road ready and that there is no recourse. Below is photos of some of the things my mechanic found. Needless to say I don't think their mechanics or the inspection company that their sales team referred me to didn't even look at this car. At the end of the conversation I asked her if this is how she would like to leave this transaction and she said there was nothing she could do. I told her that is fine I will be leave a review reflecting my experience. She then tells me that a negative wouldn't be fair for her sales staff. In the end I gave Cindy an opportunity to rectify the situation, even just an apology would have been nice. But instead of doing the right thing and owning up to it she just passed the blame and said that I should have done my research. Another issue was that the car was listed for 9995 on cars.com. When the sales agreement came to my house in the mail, it was about $800 dollars more expensive. Little last minute trickery. I understand the risk of buying a used car from a dealership "as is" and that things will need to be address with any car at some point. Certainly I didn't think the car I bought would need everything replaced as soon as it rolled off the truck. Being a luxury care dealership I would think that they would pride themselves on customer service and selling cars that are safe for their customers and their families. Unfortunately I got got by this dealership and all I can do is spread awareness about their predatory business ethics to the public. Also they don't give [non-permissible content removed] about their customers or responding to customer complaints. The response to any negative review is generic and is always the same. it goes something like this: "Good morning Mr. so and so, I am sorry to read about your frustrations. The issues which you have highlighted in your review are quite alarming, and this deeply concerns me. I will be speaking with my staff in order to gather further details regarding this incident, and we will be making any appropriate corrections. If you would like to speak about this further, please feel free to contact me at, (718) 407-0700. Eugene Woods General Manager Lexus of Brooklyn" This generic response is just an attempt to save face and boost ratings for google reviews. don't be fooled. I will certainly be contacting the Better Business Bureau, DMV and the New York Attorney Generals office in regards to this matter.

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCA3KC039122
Stock: BX20318
Certified Pre-Owned: Yes
Listed since: 02-10-2022

Located in New York, NY / 3 miles away from Jersey City, NJ

This vehicle is equipped with the following outstanding options -3.5L V6 DOHC VVT-i 24V, AWD, Parchment, Blind Spot Monitor & Rear Cross Traffic Alert...

Dealer Review:

Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Asked for my payment back in an expedited manner and was told sure now all communication is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership.

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCA5KC040403
Stock: LM18313
Certified Pre-Owned: No
Listed since: 02-15-2022

Located in Brooklyn, NY / 8 miles away from Jersey City, NJ

Dealer Review:

I bought a used car from this dealership out of state. It seemed like a good deal, the sales team suggested getting it inspected and gave me the information to an inspection company and I decided to use the recommended inspection company. The inspection report comes back relatively clean, minus a a few small issues. I buy the car and have it shipped to my state. Immediately I notice that it was out of alignment and the car pulls to the right and also all 4 tires are different. I went to my local mechanic and turns out every single consumable needs to be replaced immediately. Tires are dry rotted and split, brake pads are on last limb, sway bars shot, rotors are rusted and pitted excessively. The cabin air filter looks like rats were living in it. I call the sales manager Cindy and talk to her and discuss the repairs. She told me that her mechanics do a thorough inspection prior to selling vehicles to make sure that they are road ready and that there is no recourse. Below is photos of some of the things my mechanic found. Needless to say I don't think their mechanics or the inspection company that their sales team referred me to didn't even look at this car. At the end of the conversation I asked her if this is how she would like to leave this transaction and she said there was nothing she could do. I told her that is fine I will be leave a review reflecting my experience. She then tells me that a negative wouldn't be fair for her sales staff. In the end I gave Cindy an opportunity to rectify the situation, even just an apology would have been nice. But instead of doing the right thing and owning up to it she just passed the blame and said that I should have done my research. Another issue was that the car was listed for 9995 on cars.com. When the sales agreement came to my house in the mail, it was about $800 dollars more expensive. Little last minute trickery. I understand the risk of buying a used car from a dealership "as is" and that things will need to be address with any car at some point. Certainly I didn't think the car I bought would need everything replaced as soon as it rolled off the truck. Being a luxury care dealership I would think that they would pride themselves on customer service and selling cars that are safe for their customers and their families. Unfortunately I got got by this dealership and all I can do is spread awareness about their predatory business ethics to the public. Also they don't give [non-permissible content removed] about their customers or responding to customer complaints. The response to any negative review is generic and is always the same. it goes something like this: "Good morning Mr. so and so, I am sorry to read about your frustrations. The issues which you have highlighted in your review are quite alarming, and this deeply concerns me. I will be speaking with my staff in order to gather further details regarding this incident, and we will be making any appropriate corrections. If you would like to speak about this further, please feel free to contact me at, (718) 407-0700. Eugene Woods General Manager Lexus of Brooklyn" This generic response is just an attempt to save face and boost ratings for google reviews. don't be fooled. I will certainly be contacting the Better Business Bureau, DMV and the New York Attorney Generals office in regards to this matter.

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCA0KC037277
Stock: BX20458
Certified Pre-Owned: Yes
Listed since: 03-22-2022

Located in Long Island City, NY / 7 miles away from Jersey City, NJ

Dealer Review:

Living in NJ, it all began thru an online chat on their website. From my original point of online contact, all the way thru final car delivery was better than I ever expected. Where do I start? Hey New Jersey, New York, Pennsylvania and Connecticut.. All I can say is that It's worth the drive. "Lexus of Queens" knows that without you, their valued customer, they have nothing. In the order I met my new friends. Latoya (Assistant Sales Manager), my personal sales consultant who answered the question, is the car still available by sending me a live video if it in their showroom. She had me from there! Aldo, the Pre-Owned Manager diligently worked at getting me a fair trade-in value. Ken, the General Manger overlooked the entire shopping process and made sure I was receiving their guaranteed "Lexus of Queens Luxury Experience". You can tell honesty and great work ethic channels thru his staff. Last but not least, Darwin, the Finance Manager. Very pleasant finance office experience. An oxymoron right?? That's usually not the case at other dealerships. Their service staff even stayed late after-hours making sure I understood the cars features and it was perfect my first official drive home. Receptionist and Cashiers very pleasant as well. Sorry if I forgot anyone. Lexus... the brand combination of "luxury" and "elegance". "Lexus of Queens"... the best "Luxury Service & Shopping Experience" EVER so far!

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCA8KC034157
Stock: QX12694
Certified Pre-Owned: No
Listed since: 05-12-2022

Located in Great Neck, NY / 18 miles away from Jersey City, NJ

Recent Arrival! 3.5L V6 DOHC VVT-i 24V, AWD, ABS brakes, Active Cruise Control, Alloy wheels, Electronic Stability Control, Front dual zone A/C, Heate...

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCA3KC040917
Stock: F2126U
Certified Pre-Owned: No
Listed since: 05-05-2022

Located in New York, NY / 3 miles away from Jersey City, NJ

This vehicle is equipped with the following outstanding options -AWD, Black, Blind Spot Monitor & Rear Cross-Traffic Alert (BC), Heated & Ventilated F...

Dealer Review:

Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Asked for my payment back in an expedited manner and was told sure now all communication is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership.

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2HGMDA2LC046489
Stock: LM18490
Certified Pre-Owned: No
Listed since: 05-18-2022

Located in New York City, NY / 6 miles away from Jersey City, NJ

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

29 Combined MPG (30 City/28 Highway)

Listing Information:

VIN: JTJBC1BA3B2420058
Stock: 2001730131
Certified Pre-Owned: No
Listed since: 04-29-2022

Located in Chicago, IL / 747 miles away from Jersey City, NJ

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

Features and Specs:

29 Combined MPG (30 City/28 Highway)

Listing Information:

VIN: JTJBC1BA6B2033682
Stock: 2001125108
Certified Pre-Owned: No
Listed since: 02-18-2022

Located in Seattle, WA / 2,395 miles away from Jersey City, NJ

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCAXKC033494
Stock: 2001529346
Certified Pre-Owned: No
Listed since: 05-13-2022

Located in Seattle, WA / 2,395 miles away from Jersey City, NJ

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2HGMDA7LC052224
Stock: 2001786621
Certified Pre-Owned: No
Listed since: 05-10-2022

Located in Hoover, AL / 869 miles away from Jersey City, NJ

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCA9KC031042
Stock: 21844712
Certified Pre-Owned: No

Located in Palm Desert, CA / 2,353 miles away from Jersey City, NJ

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

30 Combined MPG (31 City/28 Highway)

Listing Information:

VIN: 2T2BGMCA1JC023368
Stock: 22565797
Certified Pre-Owned: No

Located in Raleigh, NC / 416 miles away from Jersey City, NJ

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think ...

Features and Specs:

29 Combined MPG (30 City/28 Highway)

Listing Information:

VIN: JTJBC1BAXA2019623
Stock: 2001818426
Certified Pre-Owned: No
Listed since: 05-20-2022