SVG Chevrolet - Greenville / Ohio
Located 71.5 miles away from Fort Wayne, IN
I contacted the dealership early last week inquiring about a 2015 Dodge Dart SXT (stock # P455) which is described on their site as 'like new.' I was interested in the car for my son because it has less than 8,000 miles on it. I spoke with Brandon who was very helpful. I explained to Brandon that I live in St. Louis, MO. and would be traveling quite a distance so I would appreciate if he could be my eyes and completely describe the condition of the car to me. I also explained to Brandon that if the car wasn't as described when I arrived at the dealership, I would not close the deal even though I was traveling nearly 400 miles each way. After getting two pictures from him of a small crack in the rear bumper and a small paint fleck in the front bumper, I proceeded to provide my credit card for a $500 deposit. Before making this long trip, I decided it would be a good idea to request a 2nd opinion on the condition of the car, this time from someone in management. So, two messages were left for Bob (manager) at the Greenville location to call me, which he never did (this was Thursday 2-23.) I also called Bob and left a voicemail explaining my situation but again, no return call. Friday morning I texted Brandon and told him I wanted to speak to the manager prior to making the trip. Finally, at noon on Friday I got a call from Brandon and Bob so I explained to Bob my situation and requested that he perform a thorough inspection of the car, inside and out, and report back his findings. I also explained to Bob that it would be very frustrating to drive 800 miles round-trip to find a car not exactly as described. Bob said he understood completely and that he would call me within an hour. Again, no call back. After waiting 4-5 hours, I texted Brandon asking why Bob hadn't called me and he said that Bob looked at the car and it didn't smell smoked in nor did he find any other cosmetic issues with the car. Upon arrival, it didn't take me 30 seconds to discover that the car had a mismatched tire and 3 badly marred wheels, in fact some really bad and VERY noticeable curb rash. After getting the car outside in the daylight, I also discovered the car had a crack in the front bumper. None of these items were disclosed to me. I relied on the video on their site which describes the car as 'like new' as well as the salesman's description of only two small flaws, and of course I relied on Bob's depiction of the car given he is a member of the management team. I felt confident in making the trip but needless to say I was very disappointed to find the car in this condition. I asked to speak to Bob who suddenly became unavailable, so we left and headed west. Obviously, we did not buy the car. As you might imagine, this has left a very bad taste in my mouth and I'm being polite here. I was crystal clear that I wanted an honest representation of the car and what I received was anything but. These were not minor cosmetic flaws which were easily overlooked. These were very obvious, conspicuous issues which anyone with a trained 'car inspection' eye would have picked out even faster than I did. Looking over a car is in every car manager's DNA so this was not a simple mistake in my opinion. It was at a minimum laziness and at most an overt attempt to pull one over on a customer. I guess Bob figured I would buy the car after investing so many miles in the trip to purchase it. The fact that he didn't give us the common courtesy of an apology for our expensive inconvenience was the icing on the cake. As I'm sure you know as a business owner, your reputation is everything. Not only did Bob cost Brandon a sale that day, he cost the dealership many untold sales in the future. Experiences like the one I had at SVG are what customers fear the most about buying a car.
Features and specs:
Description: Used 2011 Audi A4 2.0T Premium quattro with Leather Seats, Alarm, Stability Control, Sunroof/Moonroof, Post-collision safety system.
Drive Wheel Configuration: all wheel drive
24 Combined MPG (21 City/29 Highway)
Certified Pre-Owned: No
Listed since: 07-25-2018
Save money on over 1 used 2011 Audi A4's for sale across 193 dealers near Fort Wayne, Indiana. Edmunds has over 4,000,524 cheap new and used car, truck, and SUV listings, available in the following submodel types: Sedan. 2011 Audi A4s in your area are available in following trim types, including (but not limited to): 2.0T Premium quattro. 2011 A4s in your area are priced ranging from $9,000 to $9,000 with mileage ranging from 125,640 to 125,640 miles. The 2011 Audi A4 is a vehicle with a 4-cylinders engine, all wheel drive drive train and AUTOMATIC transmission. The 2011 A4 has an average Edmunds Rating of 4 . The nearest dealership is SVG Chevrolet, approximately 71.5 miles away with 93 used 2011 A4's in stock. The highest rated dealer in your area with a used 2011 Audi A4 for sale is SVG Chevrolet, with an average user rating of 1 and 93 used 2011 Audi A4's in stock for sale.
Options and features available on used 2011 Audi A4's available near Fort Wayne typically include:
Features: AWD/4WD , Alarm , Audio and cruise controls on steering wheel , Auto Climate Control , Aux Audio Inputs , Leather Seats , Post-collision safety system , Power Driver Seat , Pre-collision safety system , Rear Bench Seats , Stability Control , Sunroof/Moonroof , Tire Pressure Warning .
Engine/Mechanics: 4 cylinder .
Transmission: Automatic .
Fuel Type: premium unleaded (required) .
Drivetrain: all wheel drive .
Edmunds offers users detailed expert ratings and reviews, pricing, consumer reviews, features and specs, interior and exterior vehicle pictures and videos, as well as special offers, gas cards, and other perks. Find your perfect used 2011 Audi A4 at edmunds.com.