As most shoppers would be when I bought this truck I was very happy with the way it looked and drove when it was brand new. Soon after buying the truck i began having issue with the Electronic throttle control (Less than 5000 miles). It went to the dealership 3 times over about 3 months and still occasionally says it needs to be serviced. There has been 3 recalls on it to date one of which the parts are not currently available to repair it. The paint chips off of the truck with the slightest sign of something rubbing up against it besides a cotton cloth. The hood and body has rust all over it in various spots from small rocks and even was chipped once by my hand hitting the tailgate. I was asked if I bought the paint protection plan for the vehicle and I asked them if they were kidding me, they clearly were not. Dodge knows they are doing less than a good job on the paint and overall dependability of these trucks. On to the next item, During the winter of 2017, the driver side window decided that it was going to break and no longer roll up or down. It went to the dealership yet again, They fixed the little tiny plastic part that had broken but ever since the window makes a grinding noise when going up or down and they said they can not find the issue. The latest issue that happened today 5/23/2018 is going down the interstate at 65 mph it decided to slam itself into 4 wheel drive and downshifted into 3rd gear. The truck jerked like I had slammed on the brakes and then would not shift past 4th gear regardless of the speed. When I stopped at the next red light the truck did not want to go as it was stuck in fourth gear and in limp mode according to the dealership. I have been a Ram owner for over 13 years and I can say that this experience has completely ruined my high regard for Dodge primarily for their lack of interest in resolving the issue. I have now started the process of making a lemon law claim on this vehicle as it has been into the dealership for repair almost 10 times in barely over a year. I will never buy another Ram truck for anything.
2500 and 3500 HD trucks are work trucks so don't expect a ride like the 1500 series. I purchased to tow a 10,000 lb travel trailer and it does a great job in most terrain. Haven't been in big mountains yet and don't plan to. Currently looking to upgrade to Cummins diesel in the same level of rig. Mine currently has the 6.4L and it is a strong engine. Two things I wish they would do: Add the 8 speed tranny to the 6.4 and set the cruise where it downshifts like the new 1500's do. It drops 3, sometimes 4 mph before it downshifts. Brothers new 1500 changes gears at a 1 mph change. Much smoother. Basically, I'm a Mopar guy from the get go having grown up in a Mopar dealership throughout the 50's and 60's.
Firestone about these tires these tires absolutely sucked they were out at 10,000 miles my back tires are actually down to wear bars at 10,000 miles do you have this problem with your new truck if you do Firestone does not back them up they send you to the dealer and put it off on them telling people prop that it's the problem of a dealer not them this is a very expensive truck at work very hard to pay for it and I should not be having these Tire problems at 10000 MI and let the dealer know cuz Firestone does not back their products up
I bought this ram new and pull about 10k weekly, diesel motor, auto,with 342 gears, when pulling a hill in tow mode the truck will start to build power and then it decides to shift into a higher gear.this makes the truck labor up the hill, you then have to use the tap shifter to shift down to regain it's power, very poor setup on rams part, called the dealer on it.can't change it. This is not good for the transmission, no wonder they have transmission problems, also the interior fabric feels like berlap, mirrors are for highway use ,convex mirrors are misleading in backing up a trailer, the good part is nice handling truck, fuel milage is very good. Will probably have to put a tuner on it to make it perform and shift like it should.