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Used 2020 Porsche Cayenne Consumer Reviews

3.5 out of 5 stars
34 reviews

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We have a limited number of reviews for the 2020 Cayenne, so we've included reviews for other years of the Cayenne since its last redesign.

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Pros
Cons
4 out of 5 stars

Awesome to drive

Gdude, 09/30/2019
2019 Porsche Cayenne S 4dr SUV AWD (2.9L 6cyl Turbo 8A)
14 of 14 people found this review helpful

Love driving this car. Only problem is the squeaking when breaking at low speeds. I’ve owned RR sport and q7 and after driving this there really is no comparison.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

This SUV Begs to go Fast

Tin, 12/27/2018
2019 Porsche Cayenne 4dr SUV AWD (3.0L 6cyl Turbo 8A)
49 of 54 people found this review helpful

We owned this 2019 Cayenne 3.0T Awd for close to 3 months. After initial Break-In. This car screams. We get to take it on a road trip from Los Angeles to Las Vegas to Valley of Fire at Moapa. Cruising at 85mph seems like it’s moving at 55mph. The handling is so superb, like a smaller car. This SUV begs to go fast. This SUV likes to be cruising at 90+ mph and the 8 speed transmission keeps the RPM around 2K. At 95-100mph, the cabin is quiet with very little wind noise. Acceleration up the grades are just half throttle and when u look at the speedometer, your flying up at triple digits. Braking to slow down for traffic is effortless. Going through the turns, there are very little body roll. Interior have lots of leg room for both front and rear passengers. Seats are comfortable. Control layouts gets a little used to but once figured out. Everything is easy to navigate. This is Truly the Ultimate Family Sports SUV

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

From a woman's perspective!

JCFloridaGirl, 08/11/2019
2019 Porsche Cayenne 4dr SUV AWD (3.0L 6cyl Turbo 8A)
60 of 68 people found this review helpful

Let me begin by saying, I don't know much about cars and this is my first Porsche purchase. I drove EVERY other mid-size luxury SUV and found the Cayenne to be the most fun to drove and that's ultimately why I bought it. When it came down to it for me....it was the Cayenne or the 2020 GLE Mercedes (I'm a REALTOR and needed a roomy back seat for clients). I think the technology was far superior and preferred in the Mercedes, but as one astute salesman said, "It's like driving a couch behind a steering wheel." I needed the comfort of an SUV but I wanted it to have the feel of a sports car. The Cayenne has the power and space of a truck, but with the new '19 design, drives like a sports car. SO FUN! I agree with all edmunds complaints. And living in Florida....the fan noise for the A/C (especially when I have clients in the car) is annoying. Here are my pet peeves (sharing in case Porsche is watching because I think I'm hooked for life!): I think it's dangerous that the car has to be on and gas running in order for the garage door opener function to work. Most people open the garage door first....then turn on their car. As a single woman, and for safety reasons, I always make sure I'm in my locked car before opening the garage door (so please don't tell me to use the wall switch). You can't do that in the Cayenne. After owning the car for a week, I left it outside overnight. When I woke up, the rotors looked rusted. I panicked and went onto a forum and learned you just need to drive it to kick off the rust. Nonetheless...disappointing but maybe there's no way around this. I wash/detail my own car/wheels every week myself...I don't like how the water drains. It rains every day in Florida in the summer and when I open doors (like the rear hatch), days later, water comes out. I have the attractive spyder wheels (they are a pain to clean by the way....do yourself a favor and buy the chemical guys' wheel woolies-best thing I ever did). But there is ALWAYS dirt kicked up by the wheels. I can wash my car, and later that day it looks like it needs to be washed/detailed again. For this reason, I wish I had driven to AZ to get the rhodium silver Cayenne I really wanted (I purchased the Biscay Blue in FL and it's VERY hard to keep clean although EVERYBODY raves about the color). The interior sleek black glass gets finger prints quickly; I keep a polishing cloth and spray in my console. As one other review said....when you slow down....the transmission gets clunky. I previously had a VW so I'm used to this. My number one frustration is the intrusive sound/security features. They can be heard while on the telephone by the person on the other line. I appreciate Porsche's concern for my safety....but these alarms are off the rails. During my first service, I'm going to see if there's anything they can do to shorten or terminate them. I work on a small Island. Sometimes I leave the office just to get to a house that's two blocks away, driving 15 mph. The seat belt reminder continues to SCREAM for MINUTES. I also find the warnings distracting while I drive. Once someone pulled out in front of me and the collision warning that flashed on my dash and the loud alarm, actually caused me to take my eyes off the road. I wish the seats were more comfortable...softer. They are pretty stiff. Also, when you're driving with the sunroof open...the air doesn't flow like it should. You get that helicopter sound.... I've only ever owned cars with sunroofs and never had this problem before. It's remedied by cracking the windows. I only share these complaints so that Porsche works on fixing them. I don't in any way regret the purchase. In short, you're buying what's under the hood. Everything else is nice but pretty expected in this price point. I have always preferred German engineering, I like the simplicity.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Worst car purchase I have ever made, .....

Bjorn A Jakobsen, 03/16/2021
2020 Porsche Cayenne E-Hybrid 4dr SUV AWD (3.0L 6cyl Turbo gas/electric plug-in hybrid 8A)
28 of 31 people found this review helpful

..... maybe because PORSCHE was supposed to be "the little extra" that I expected from this kind of a luxury vehicle,,, but no. I purchased the car late 2019 and it was delivered to me the 20th of December (2019) so I have now owned my Cayenne for one year and soon 3 months with a today 30 thousand km on the meter. Problems started already from the first week with gear shifter that didn´t want to enter D nor R after starting up, had to turn off and on ignition two or three times before it worked, I thought perhaps I was not holding down the brake pedal hard enough or to hard just because I was not be completely familier yet with the new car...? Then, before reporting this issue, I experienced a couple of times that the car was unlocked and the hatch door wide open when I came to the car in the morning?? Luckily I was at my own house with a good secured parking and with video surveillance so I went through the videos minute by minute and saw the hatch door when it opened.... it was a cat walking under the tail bumper that set off the automatic door opener ... the problem is that my bedroom, where my key was is about 60 meters away from the car?? Also the fuel lid started to open while I was driving on the highway. So. of course I then went to the Porsche Center (3 hours drive) to seek out the problems and after one day at the garage they told me that the problem should now have been resolved by a compleate update of the computer good service and polite personel, top! I drive back home and expected all being as it should BUT... when parking my car in the garage the hatch door opens by it self and scratches off the car paint towards the brick wall..pfff I called the Porsche Center and they promissed to do their very best to solve this and of course to have the door fixed and painted but to give them a bit time while contacting the Porsche main office in order to see if it is a known problem with a solution. Same weekend I went on a beach trip with my family when the car was impossible to open with the electronic key so I took out the manual key but not even that could open the car, it was dead and compleatly locked... Four hours later the Porsche team came with a service car and a Macan to borrow me while my own Cayenne was at the garage, also good service, but now I really started to regret my purchase. The weeks that followed continued with the same problems with basically electronic issues and updates after updates without solving the issues, so I started to communicate with the sales guy and the directour of Porsche to find a solution, I offered even to exchange my Cayenne for a Panemera and pay the differance of more than 100.000 US$ but they offered me in exchange to give me 90.000 US$ for the Cayenne (that I seven months before paid 150.000 US$ for) and delivery of the new car in May-June 2021. By the way, to understand the prices, we are living in Costa Rica, Central America. I still drive the Porsche (with all the problems) since Porsche is not able to fix the shitty Cayenne nor willing to solve it by exchanging it within reasonable terms. I am now waiting for my new BMW X5M Competition, BMW gave me 110.000 US$ for the Cayenne and a discount of 8%, they deliver my new car in April and I get to drive the Cayenne till then without restriction on km or other issues, that is service with respect and honor!! PORSCHE, LEARN YOUR LESSON

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Poorly built . Even worse customer service

sunny, 12/20/2019
2019 Porsche Cayenne 4dr SUV AWD (3.0L 6cyl Turbo 8A)
51 of 58 people found this review helpful

I have been having constant issues with the car . In 6 months and at about 6.5k miles , the car has been in the repair shop for over 30 days . The issues are serious. 1. Trunk opens randomly when car is in motion . Very dangerous issue . Worse , there is no error code . I was told by the dealership that Porsche knows there is an issue in some 2019 and possibly 2020 Cayennes but don’t have a fix yet. 2. Squeaky brakes . As another reviewer said , totally unacceptable in a 80-90k car . Worse, the dealers will tell you that it’s acceptable because it’s a race car and solution is to brake hard. 3. ACC and PAS have stopped working and service required message appeared twicr. Dealership has changed 4 modules and failed to fix the issue . Worse , they claim that Porsche Tech Line is not responsive. 4. Nav screen has gone black suddenly and doesn’t work until restarting vehicle many times. Do I have a lemon , possibly . The customer service has been poor until I talked about the Lemon Law. Overall , the ride is fantastic and I love the pickup , handling and responsiveness but it’s not worth the safety issues which could cause a serious accident. I would recommend staying away .

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