Used 2021 Mercedes-Benz GLS-Class Consumer Reviews
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We have a limited number of reviews for the 2021 GLS-Class, so we've included reviews for other years of the GLS-Class since its last redesign.
Spaceship look & comfortable ride, it goes down af
C Frye, 09/28/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
35 of 37 people found this review helpful
Windshield wipers auto does not work, Trying to get into Neutral takes an act of god, easy trunk kick function doesn't work, trunk button you have to hold down & that doesn't guarantee trunk is closed, slowing down breaking is very jerky, map shuts down for days, center mouse pad too sensitive, the safety hatch feature never worked. Been in shop 5 times since December. Cost $97k. Look for another vehicle, not worth the headache.
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Plastic parts that easily break....
Patrick, 11/14/2020
2020 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
30 of 32 people found this review helpful
1. Rear seat stuck on day 1. In repair for 7 days 2. Hood latch broken on day 1. In repair for 7 days. 3. Coolant alarm went off on 3rd day. In repair for 1 day 4. 2nd row center console latch broke after 1 month. Still waiting for parts since 2 months ago. 5. Dealership (Mercedes Benz of Walnut Creek CA) was not forthcoming when I got delivery. Although the price was similar, the car sold to me was missing a couple of items I special ordered. I trusted they would tell me if my order wasn’t met. So if you custom order from this dealership, make sure you run through your checklist before signing. I made a mistake of trusting them to tell me it was incomplete.
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2021 Mercedes-Benz GLS-Class for sale near you
3 of 32 listings
- GLS 580 4MATIC 4dr SUVMSRP: $52,42346 mi away
- GLS 450 4MATIC 4dr SUVMSRP: $40,490200 mi away
- GLS 450 4MATIC 4dr SUVMSRP: $49,992189 mi away
See all 32 listings
Superb
2020 GLS 459, 03/08/2021
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
12 of 12 people found this review helpful
Struggled with finding a replacement vehicle for our beloved 2013 Toyota Highlander that took the brunt of abuse from the dual kid booster-seat phase of our family life. Since we had bought the Toyota, I bought a CPO 2014 E350 sedan that we’ve had now for 4 years. The E350 was my first MB and has been a dream to own. So MB was at the top of my list for the Toyota replacement. Given cost, we shopped everything under the sun from $100k down. At the end of the day, only the 2020 GLS in second-row bench seat configuration would do. Nothing could match it in an overall satisfaction category. We now have nearly 20k miles on it, and have zero complaints. It’s a dream to cruise down the highway in, it’s super easy to navigate the Costco jungle, and with the combination of the turbo and 48v mild-hybrid system the 3.0 I-6 engine is deceptively powerful, there is truly 0% need for the V8 unless of you just want to have it. But note, one of the differences is weight between the two engines. The I6 configuration feels almost tossable and easy, not lumbering and heavy, even though it is a very heavy vehicle. We average about 24mpg fully loaded down on the highway. We had one “assembly” issue with the drivers window motor. But considering the car is totally new from the ground up, and the boys and girls in Alabama were trying to build them during a freakin’ global pandemic lockdown - I cannot complain as MB fixed it with absolute ease. I also have one of the first Mk7 VW GTI’s produced from the Mexico factory (2015) and it too had a couple of minor glitches to correct, which they did early and it’s been perfect for 6 years and counting now. End of the day, if the GLS is in your eyesight, then it’s going to be tough to beat it. I personally recommend the 21” wheels as they really make the car look great. We’ve not had any issues with our wheels and we’ve hit some nasty potholes already. True, the factory tires (p-zero) won’t last much past 25k on normal driving, but they can now come with Michelin too, which have tread warranty coverage to 40k. We will be replacing ours with the Michelin’s this year We get compliments from many over the car. Lots of interest in it from the luxury SUV crowd, and MB fans in general. We will be having this car for a very long time because there is just nothing else out there that we like as much. The tech is great. Yeah takes a day or two to get used to it all, but once you’re past that, it’s just second nature to use it on the fly. The interior materials are superb and will clearly last a very long time, and the design is timeless both inside and out, not gimmicky or “modern for the moment”, just timeless. It’ll look fantastic and fresh in 5 years from now, not tired and overly duplicated.
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Appalling
Doc disappointed with MB, 09/21/2021
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
19 of 20 people found this review helpful
Leased from MB Manhattan in 2019. Within weeks problems emerged. Electrical most significant with warning lights, bulbs out, parts not working. After a lot of complaining they agreed to replace the car. Delivered replacement months later with center console not attached and rear seat arm rest dangling to floor. This car is worse. The entire cabin creaks and especially on drivers side. Not just a slight raffle but sounds like was in a collision and car out of whack. They have dragged us in at least a half dozen times to fix. Should not have this issue with an $85,000 suv. Now the rear passenger door is separating from the door frame. Spent enormous amount of my time to get them to agree to take the car back. Now just waiting for suv availability from another manufacture. Is it MB Manhattan or just MB? Quality and customer is a disaster, and bordering on corrupt.
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The Best of All Worlds
Car Enthusiast/Mother , 11/27/2019
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
39 of 43 people found this review helpful
I have tried parting with the MB GL series, but I keep getting lured back in all good ways. This is my fourth GL series (eighth MB), and not because I lack creativity or dislike change. I have researched and test driven most luxury SUVs looking for an equitable alternative, to no avail. First and foremost, no other car matches the safety features of a Mercedes Benz. Period. Other brands tend to rollout the same safety features 7-10 years behind MB. As a parent whose priority is to keep our kids safe this could well be the end of the discussion, but let’s keep going for the sake of fun. In addition to groundbreaking technology that has consistently worked and kept our family safe (Driver Assist, PreSafe, etc.), the GLS450 offers the most comfortable and luxurious ride, whether you are looking for smooth sailing or the excitement of sports cornering and braking, all adjustable via touchscreen or voice command. “Hey Mercedes” is our new “Alexa,” always ready to give guidance, change ride settings, or simply adjust the interior ambient colors to match the family mood. The new infosystem takes a bit getting used to, not because it is difficult to understand, but because there are so many options and ways to get to the information you need. What I do miss from my old GLS is the recessed sunglass holder above the rearview mirror, but based on all that I’ve gained in return, I don’t mind finding a new pad for my shades. Favorite features: safety, safety, safety. Driver Assist, Attention Assist, PreSAFE (front/rear/sound), all wheel drive, MICHELIN tires (finally!), adaptive lighting, image quality of 360 view camera and ease of use/parking. Soft door close, openness of a panorama roof and the cave feel when the roof shades are closed, no-fuss bumper to bumper warranty, same color interior headliner, reliability, service loaner. Cons: the GL is a heavy car and there is a price to pay for its “sedan-like” handling and that is wear and tear of brakes and tires. Visibility is slightly worse in MY2020, but still better than other cars and not an issue for driving safely. No sports appearance package. The verdict is still out on the captains’ chairs configuration. Past cars owned: 2017 MB GSL450 2014 MB GL550 2010 MB GL450 2007 MB E350 2007 MB ML350 2004 MB E350 2001 MB C300 1999 BMW 325 1996 BMW M3 1994 Ferrari 348 1992 BMW 325 1989 Range Rover
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