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Used 2021 Mercedes-Benz GLA-Class Consumer Reviews

4.6 out of 5 stars
21 reviews

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2 out of 5 stars

Beautiful but.....would have expected more from MB

Bill, 01/15/2023
updated 01/18/2024
2021 Mercedes-Benz GLA-Class GLA 250 4dr SUV (2.0L 4cyl Turbo 8AM)
13 of 17 people found this review helpful

Got this car for my wife about 18 months ago, trading in a BMW X2 Xdrive when she fell in love with it. Pros: Beautiful car; best luxury and beautiful interior in the category out there, nice tech, powerful motor, excellent torque and handling. Cons: Uncomfortable hard seats (compared with my other car, an Acura RDX); transmission jerking and clunkiness particularly at low speeds. Heard this is mostly due to a normal issue with dual clutch transmissions, which I was not accustomed to, and will eventually get used to it. But coming from an expensive luxury car, MB would have done better with it. Hard cheap plastics in door panels and B pillars. Bumpy ride. Very noisy motor, it sounds like an old crappy coffee maker machine. Sound system is not even a joke. The depreciation for this car is a huge disappointment. The BMW X2 did not have this kind of beauty and luxury, but definitively was a way better balanced and performer in the road. Well..... will enjoy it a couple of years more while the value gets near the debt, and will get something else as soon as my wife gets bored with it. Update: after 30 months and only 15k miles on the odometer: 1) wiper and washer motors broke down, 2) the driver seat cheap MBTex ripped itself (no abuse or misuse, we are very careful with our cars), 3) the fuel door does not close. That is with so little use, imagine 3or 4 yrs from now and with warranty expired! No way, The love is over, already traded in and got rid of the thing. The lesson was: if you want a Mercedes, go to Cs and up, do not waste your money with the entry level cheap models.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Mini GLC - What's Not to Love?

JennInTheDesert, 12/15/2020
updated 12/16/2021
2021 Mercedes-Benz GLA-Class GLA 250 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 8AM)
10 of 13 people found this review helpful

Turned in my beloved '19 GLA on the 2021 due to space concerns. The Good: ride quality (no longer feel like my joints are being dislocated when hitting a pothole) seat comfort phenomenal MBUX entertainment system (it's really easy to figure out, so don't listen to the haters) MUCH more interior space increased visibility edgy front grill ambient lighting augmented video navigation many high tech features acceleration The Not-So-Good: substandard audio system sound as compared to previous generation (upgrade to the Bermester sound system) gone is the fun, rally racer, almost WRX quality ride - it's now a true compact SUV

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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2021 Mercedes-Benz GLA-Class for sale near you
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3 out of 5 stars

Not giving what it’s supposed to give

Leilah , 03/01/2022
2021 Mercedes-Benz GLA-Class AMG GLA 35 4dr SUV AWD (2.0L 4cyl Turbo 8AM)
7 of 10 people found this review helpful

I am not impressed by this vehicle. My S clinked on me and I had to buy sthing in a cinch. I wanted a Tesla but decided to stay with Benz for one last try. This car could not have been built in Germany. I know the cheaper models aren’t. This seem like it was made in Detroit at the old Ford factory. Not fast, speakers suck, takes a few to respond. The app sucks as well. Remote start doesn’t respond every time. For what they charge a month it should start whenever I think abt it. Just a poorly made vehicle that they charge Benz price for American quality. Stick with the upper models. Oh, one good thing is it doesn’t cost much to fill up- it ok on gas.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Can I Return It?

Florz, 05/19/2021
2021 Mercedes-Benz GLA-Class GLA 250 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 8AM)
37 of 64 people found this review helpful

Where to start? Waited six months for delivery and was crazy excited when it arrived. Fully loaded with just about every option. After a week I despise the car. Turbo lag when you first accelerate...the $840 Burmester audio system is totally underwhelming...the Augmented Reality Navigation impresses friends but is distracting due to having to repeatedly take your eyes off the road to look at it...the MBUX is complicated. If I could return it I would in a heartbeat.

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5 out of 5 stars

Best vehicle for the price

William Sullivan, 05/22/2021
2021 Mercedes-Benz GLA-Class GLA 250 4dr SUV (2.0L 4cyl Turbo 8AM)
7 of 11 people found this review helpful

If you want a SUV that is safe elegant as well as fast from the word go. This is your machine... When getting on the highway an ever so slightly pressing of the gas pedal sends that vehicle over 80 before you actually get off the on ramp. Be careful too much will send that turbocharged 4 cylinder fully loaded over a 100 and it won't feel like you're going that fast until you look down at the speedometer and see the blue lights in your rearview mirror... That 4 cylinder makes her easy on gas 32mpg around town 36/37 on the highway. My own calculations 75 with cruise control. The 2021 is also more roomy than the 2018... It is very comfortable for anyone over six feet tall front and back especially good for long trips... It has every safety feature from four front air bags to blind spot warning both lights and sound.... Your phone play list can be easily accessible... For the guys sorry ladies it has a female voice commands you have to merely ask Mercedes to change radio stations connect blue tooth or make a phone call and she complies in a female voice which immediately gets your attention by asking you how may she help you... Wow...

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