2015 C300 4MATIC leased end of Jan 2015. As of April 2015 my car has been in for service 6 times. Im having several electrical issues most of them are recorded on video. I have contacted Mercedes Benz asking for help in either getting me another C Class or a different model Mercedes. As per Mercedes Benz they will NOT change my vehicle at all. I ma to remain with this messed up car for three more years. Mercedes USA agrees that the vehicle has been in for service many times but have not found anything wrong with my car even after I am showing them videos of whats going on. DISGUSTING SERVICE!! THEY WILL TREAT YOU LIKE A KING UNTIL YOU HAVE ISSUES. I WILL BE TAKING THIS COMPLAINT FURTHER
I purchased this vehicle as a commuter car. I drive about 30,000 miles per year and wanted an AWD vehicle that was German engineered. You cant beat the performance! However, when the car was being delivered I quickly figured out that the technology is meant for use in your driveway rather than while you are on the road. The tablet feature is not integrated with the steering wheel controls, the favorites menu for the radio is one long list inclusive of FM, AM and Sat presets, the phone lists can only be pulled by incoming or outgoing, there is no voice control for phone w/out the multimedia pckg. Worst of all, no icon showing if a door is open!!!! UPDATE: I drove this car for 2 years and over 52,000 miles. The handling of this vehicle is exceptional. I drove primarily on the Taconic State ParkwY which is a narrow, winding highway. I felt completely in control of this car. While owning this vehicle I had multiple recalls and a problem with the wheels "rubbing" when making tight turns. After 3 services it was resolved. At 48,000 miles I took the car in for a major service ($1200) as my warranty was expiring and the engine made strange noises at lights. Unfortunately while driving on a highway the car wouldn't accelerate. I pulled off, turned it off and on, took pictures of the error messages and took local roads to a dealership. I was out of town. The service level at MB dealerships is exceptional. They took the car in, gave me a loaner etc. They couldn't identify what caused the engine not to detect the acceleration pins(?) but did a hard reboot of the computer system with a note that if the problem recurred a case would need to be opened with MB. I need a safe reliable vehicle and traded it in the next week. I'm trying Infiniti. Having to trade it in 2 years after purchasing due to the lack of reliability and what I perceived to be an unsafe car made the cost of owning this vehicle astronomical. I do not recommend this vehicle.
I loved this car - and still do to a point. However, I noticed when I was driving off the lot that speakers were making a buzzing sound. I honestly thought it must be in my head so I kept going. 6 months later, I've had it in for this to be repaired for three days and it still does it. Internet forums are filled with users complaining that their premium Burmeister sound system buzzes and rattles. Some dealerships claim they can't hear it. One forum poster said he's had it in 9 times to fix the buzz. Yesterday, I made a video of EXACTLY how to reproduce it here. https://youtu.be/VjPDFnf6TOI Please do yourself an enormous favor and try this test to confirm that your new car does not buzz. Once you buy it, odds are it is permanent. I would not have spent 70k on this car knowing this.
Stunning interior, good stereo, stylish exterior and average performance. The bad.....Brakes with the AMG sport package will make a loud, disturbing noise when both weather and brakes are cold. Dealer says it is a known problem, MB USA confirms but does not have a fix. Opened a case with MB USA and they won't answer. Many complaints about this on forums. The noise is so loud that neighbors inside their homes have looked outside when I leave for work. Very embarrassing. Stay away from the black MB tex interior, it will sweat out a white waxy residue wheny it warms up in cold weather. If MB would stand behind their product, I would recommend but they don't. Buy a BMW.
I've had my 2015 for a full year. This car is loaded, only a couple of options not purchased. I've really put this car through its long distance paces. Mountain driving, desert driving. Trips as long as 15 hours in a single day. The car is stunning inside and out. Seats are very comfortable. Never got a sore back, even on those super long trips. Handling is excellent, as is the fuel mileage. The haptic touch pad is a pain in the you know where. I just ignore it. Big problems with repairs, including a rear master seal leak on the transmission, a defective home link system (mirror assembly replaced), a plastic part breaking inside the front passenger door causing the door handle to come off, and several other problems. Fortunately all warranty. Consumer Reports rightly gives it a solid black circle, its lowest reliability rating. Has some crazy quirks with navigation software. For example, if I want turn by turn directions, the nav screen does not show the upcoming turn, but the second and third turns. That makes it confusing and useless. MB corporate knows about this and they agree that is how it functions. I've been waiting for a map update to fix this and other nav problems. Still waiting. July 2016 UPDATE: I have the base car, not the 4matic. OEM Pirelli run flats. Just over 18,000 miles on the car. Front tires have 70% tread left. The rear tires, for this rear wheel drive car, have have only about 8,000 miles left. I will have to replace the rear tires after about 25,000 miles. Cost out the door at Costco will be over $500 for the two tires. The tires are regularly rotated and properly inflated. The tires are wearing evenly. There is no misalignment issues. December 2016 UPDATE: The car is still a joy to drive. This year since my last update, I drove the car in one day over 500 miles from my home to high altitude in the Sierra Mountains and back. Superb gas mileage--34 mpg overall. Coming home (where I had the downhill, I got 37 mpg). Wonderfully comfortable seats. No back pain. The car remains stunning inside and out. Nothing in its class compares, especially the inside. The new Audi A-4 lags. Next year, BMW will release its redesigned 3 series. Time will tell. Downside: Ongoing mechanical problems, mostly small, but still . . . Yep, I had to replace two tires after 24,000. Almost $500 out the door, a little cheaper than I thought in my last update. In my original review I wrote about poor navigation software performance, which corporate confirmed. Although with my lease I got free navigation updates, there have been no updates in the two years I've had the car. The software problems persist. The climate controls are a bit anemic. There is a 10-20 second lag from the time I set the fan (heat or a/c) until the fan fully kicks in. The a/c in hot climates (I live in an area where this past summer there were several 100 degree days) is OK and kept me reasonably comfortable, but the a/c is not as powerful as Lexus or Infiniti (I've had both makes). I have one year left on the lease, then I will need to make a decision whether to turn in the keys or buy the car. The upside is the car's design and luxury, best in class by far, handling, comfort and gas mileage. The big downside is the mechanical problems. While the car is in warranty not a cost issue, but Benz repairs are very expensive once the car is out of warranty. This is huge. Then there are those awful run flat tires, which make for a less comfortable ride and very short tread life. Sadly, they are becoming common in luxury cars, although the new Audi A-4 has a compact spare. Right now, if I had to make a decision, I'd turn in the keys. If the car was as reliable as any of the several Lexus I've had, I'd get it and live with those awful run flats, but the continuing mechanical issues probably not. Fortunately, I have a year to make my final decision.