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Used 2020 Mazda CX-9 Consumer Reviews

4.5 out of 5 stars
80 reviews

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We have a limited number of reviews for the 2020 CX-9, so we've included reviews for other years of the CX-9 since its last redesign.

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Pros
Cons
5 out of 5 stars

2016 not 2019

William F. Herbert, 03/21/2019
2019 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
10 of 12 people found this review helpful

Best car I ever had. Mine is a 2016 Grand Touring which is basically the same as the 2019 minus some electronic gadgetry. The upgrade to Grand Touring or Signature is advised as the standard equipment on them is wonderful. The adaptive headlights and the heads up display are terrific but not available on cheaper models.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

CX-9 Review

Doug, 01/20/2019
2019 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
12 of 15 people found this review helpful

Love the car, love the features, the only issue is my wife is short and there's blind spots for her when changing lanes.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

They don’t age well

NM, 04/02/2023
2019 Mazda CX-9 Touring 4dr SUV (2.5L 4cyl Turbo 6A)
6 of 7 people found this review helpful

Info-tainmemt/ dash screen cracks and expensive to replace. Temperature gauge/ A/C malfunctions. Wait for parts several months and problematic for dealerships to diagnose and properly repair. Very $$$$ to repair.

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5 out of 5 stars

I’M RICH!

Christopher N, 08/20/2019
2019 Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
9 of 12 people found this review helpful

No, but I look and feel the part in this thing. I bought the AWD Touring with the Premium package and that addressed all of my practical needs. I didn’t get the Edmunds discount. I paid 40,850 (0.9% apr). In a word the CX-9 is luxurious and i love it for that. It’s quiet (inside), powerful and responsive so far and I’ve been able to reliably maintain an average 24.8 mpg in Las Vegas using either regular or premium in mixed driving (mostly highway). I could list like 3 nitpicks if i needed to write a balanced article but all i think is worth bringing up is the entertainment interface and the inability of a passenger to add a Bluetooth device while the vehicle is moving. That and this system’s inability to read FLAC or Apple Lossless music files via USB. Apart from that I’m thrilled by the car’s inability to look or feel lame!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Love My CX-9

JW, 01/20/2023
2019 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
3 of 3 people found this review helpful

I've owned several Mazda products and liked all of them. True story: When a driver tried to cross a highway that my daughter was traveling on, doing 55-60, things didn't go well. She barely had time to hit the brakes when impact was made. The little CX-5 took the brunt of the impact and although my daughter had to kick the door open, she walked away. Even the highway patrol was amazed she was not injured more than she was. So, sold on safety we went for a CX-9. I got one used with under 17,000 miles in great condition. I was a little afraid of how it would handle because I've always preferred smaller, sportier cars/SUV's but I was instantly in love. The turbo is a great feature, there is no hesitation, and you have plenty of pedal. (Something I had to use Sport Mode in my 2016 CX-5 to achieve.) I'm actually almost afraid of using Sport Mode in the CX-9, and really find no need for it. I see a lot of people talking about the third-row seat, and my 5'9" daughter tried it out. She found it easy to get in and out and would ride back there anytime. So, I guess it depends on expectations, it certainly is not the third row my brother's older Expedition has but seems sufficient for two adults. I too have noticed that the A/C and heating is a bit slow, but nothing that really bothers me. I love the handling, the comfort, the quiet, the great sound system. I will always miss my little CX-5 (RIP Pretty Baby, thank you for saving my daughter) but am very glad I decided on the CX-9.

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