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Used 2020 Mazda CX-9 Consumer Reviews

4.5 out of 5 stars
81 reviews

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We have a limited number of reviews for the 2020 CX-9, so we've included reviews for other years of the CX-9 since its last redesign.

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Pros
Cons
5 out of 5 stars

Excellent value

Hank , 05/11/2020
2020 Mazda CX-9 Touring 4dr SUV (2.5L 4cyl Turbo 6A)
9 of 14 people found this review helpful

Been an excellent car, no problems, great value

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

You should get one!

Kevin Hansen, 07/08/2019
2019 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
5 of 7 people found this review helpful

I’ve only been driving it for 2 weeks but it has exceeded my expectations (primarily based on other online reviews and a couple of test drives prior to purchasing) so far. Love the styling and overall performance.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Mazda CX-9 touring w/premium package

Gene Clyde, 06/15/2019
updated 06/24/2024
2019 Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
11 of 18 people found this review helpful

After 18 mos we still feel this is an excellent car for the money. The power is terrific, super quiet and no rattles, handles well In snow and ice and the safety features are much appreciated. Electronics such as GPS, music, warnings are top notch, albeit does take a little study. The only criticisms are that the third row seating is not really practical and the driver seat is tight for a big guy like me, little space to click the seatbelt. Mazda Corporate customer service is squirrelly. The polycarbonate tail light separated where the black and clear plastic join after one year. This is a manufacturing flaw and we get no support from the dealer or Mazda USA. The dealer quotes $755 for a replacement tail light. Other than this issue the car is very nice.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Best SUV in its class

SDT, 08/10/2020
2020 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
7 of 11 people found this review helpful

We love our CX-9! This vehicle has every feature available for thousands less than competitors. It drives great. Handles well, responsive, safe, spacious interior and cargo area. Highly recommend this vehicle!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

I love my Mufasa CX-9 !! A true Lion King

Mufasa Lover, 06/23/2021
updated 07/01/2024
2020 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
2 of 2 people found this review helpful

I love the Tech in my "Mufasa" CX-9 it is truly impressive with one exception, No TPM display. A vehicle of this caliber should have a readout for all four tires, in that way a owner can know how much air is needed when needed. Standout features HUD, Captain Chairs, hands free tailgate, Android Auto and so much more. The downsides are getting into the second row is somewhat difficult , the driver seat not as comfortable as an Infiniti or Lexus and not enough legroom for rear seat passengers to extend . But no car is perfect but my Mufasa is getting there and does so in a very stylish manner unlike the Koreans. I cant wait to see what they have to offer especially now that they are partnered with Toyota. Because of this partnership I bought the CX-9 Update as of June 30th, 2024 I still love my CX-9 ,but as new products roll out year after , there are few things I yearn for . It is still very fuel efficient for a vehicle its size, but its lacking the get up and go that you get from a 6 cylinder ( Zoom zoom ) due to the 4 cylinder. Nevertheless the turbo is still quite punchy. I always use premium gas and as result the vehicle runs like a Toyota. When it comes to long trips the padding is lacking in the right places. Becomes very uncomfortable especially for the left knee. I hope the new CX-90 or CX-70 made the adjustments. Finally I would recommend getting a 2021 vs 2020 due to the wider screen , wireless Android Auto, and wireless charging. Otherwise this is an excellent luxury vehicle whose design language suggest it is " The Japanese version of the BMW X5 "

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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