t would appear that absolutely no "dealer prep" was performed on my Levante (except for a car wash). When it was turned over to me it had a series of problems: -each tire was inflated with a different air pressure ranging from 51 psi to 34 psi.Fortunatelythe sales person realized it and had it corrected while I waited for my new Levante. -steering column had a terrible vibration in it that I realized on my drive home -interior lighting would not shut off when I got to my driveway I called the dealership and literally had to "beg" the service department manager to get the steering and lighting corrected and was told by him: -No loaners are available -I would have to "wait " for the car to be serviced. He did no know long it would take to make the repairs. -I suggested instead that someone pick up the car at my home and bring it to the dealership. He felt that was a really good idea! -A t first I was told the tires had to be rebalanced -I was then informed that the balance machine showed that the tires could not be brought in to proper balance and 4 new tires were requested from maserati but i would have to wait for their response. -A few days later I was told that it didn't need new tires and the existing tires were able to be rebalanced and the car would be ready that day. That didn't happen. -no one called me for 2 more days -Afer my Levante spent five (5) days in the "shop" I picked it up. The service manager told me that since the vehicle sat at the "shipping port" for a while when it entered the USA, the tires became uneven. A simple rebalancing was now performed...the problem was fixed and I was good to go. (Not quite) - The problem still existed exactly as before and I had to get it over to your service people for the 4th time for the same problem. Finally after 4 trys I was told that it needed new tires (around and around we go), BUT , Maserati had to approve it .........and lo and behold they finally did. My brand new Levante spent 15 days in the shop, seemingly spun around on a merry go round and after 4 trys the steering column and lighting finally were repaired.
I have owned my Levante for 2 months now and I really love it. It is a great car and I get compliments all the time about its looks. Not having owned an Italian car before, it took me a while to get used to some of the quirky design features. Sometimes you wonder what were those Italian designers thinking. Like for example: there are no controls for the phone or the stereo on the steering wheel. Want to answer or hang up the call on your phone? Need to do it on the screen. Want to change radio stations or the volume on your audio? Need to go to the screen. Can get distracting while driving. Outward visibility is kind of restricted also. And, fuel economy sucks. But, there are so many high marks: comfortable seats in front and back, great riding and steering, good cargo space, gorgeous looks inside and out, and of course that sexy growl of the engine. All in all, I am extremely pleased with my Levante. I had a Range Rover Sport before, and I really liked my Range Rover, but I prefer the Levante now.
I've had my Levante since November and I love getting in it every day. The engine growls like no other and people stop and take notice. Valets make sure no one parks around it either - always top billing. If you want a head turner that will LOVE you back, get the Levante. Gas mileage is what it is with a Maserati, but I didn't get the car for the gas mileage - I got it because when I got in it, I didn't want to get out of it. Buy it. You won't be disappointed.
My wife drove a BMW X5 for 6 years, and this last August we traded it in to lease a Maserati Levante. Last week, we took at $20,000 loss (got $13,000 for the trade in and had to pay more than $7000 to get out of the lease) to get out of the lease, and bought a new BMW X5. So many problems with the Levante. Most of all, the controls are terrible. You can't see/read the stick behind the steering wheel that controls the wipers without leaning over the steering wheel. The button on the steering wheel doesn't switch between your preset radio stations, but only scans all stations! To go to your presets, you have to use the touch screen: hit radio, and then reach out to touch the station (or use the wheel between the front seats). Either way, you have to take your hands off the steering wheel. The engine turns off when you stop at a light, but the dealership told us we can turn off that function. True, but every time you start the car you need to click through 4 menus on the dash to get to the spot to turn it off, and then click back to display the speed digitally! Huge nuisance. I am 5'9" and drove with the drivers' seat as far back as it can go. What would someone do who is 6' or taller?? We found the seats to be relatively narrow and tight, and my wife is only 5' and 105 lbs, while I'm 5'9" and 170 lbs (i.e., we aren't big people). We got leather seats, but if you reach between the console and seats (e.g., when you drop your phone in between), you feel/see that they put cotton in that area rather than finishing off the seats with leather. There are heated seats but no hard button to turn them on and off-- again, back to the touch screen (go to main menu, hit "controls" and then hit the seat heater buttons). The seat heaters turn off after 5 or 10 minutes, so you need to repeat those steps to turn them back on (assuming you put your screen back to radio, Apple Play or navigation in the meantime). Turning radius is not good-- we had a hard time turning into parking spaces without backing up. This became even more apparent when we got the new X5 this week-- we really see the difference in the steering between the X5 and Levante. Also since our first snows here in Chicago in December, the X5 handles far better than the Levante, which we always felt sliding. We spent around $80k on the Levante and hated it so much that we took a $20k hit to get out of our lease and avoid driving this car for 3 more years (took a 39 mo lease). The X5 has none of the deficiencies mentioned above. Everyone thought the Levante was cool, and valets always parked it in front of the restaurant, but it was a terrible experience for us. I was considering a Maserati Gran Turismo to replace my BMW 650ix convertible next year, but not after this experience.