Used 2021 Lexus IS 350 Consumer Reviews
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We have a limited number of reviews for the 2021 IS 350, so we've included reviews for other years of the IS 350 since its last redesign.
Great looking car, terrible to drive
Chris in Ohio, 05/11/2016
2016 Lexus IS 350 4dr Sedan AWD (3.5L 6cyl 6A)
20 of 39 people found this review helpful
On paper this car has everything: 300HP, AWD, creature comforts, and nice technology. Styling is polarizing, but I love the way the IS 350 F Sport looks. Unfortunately, all that just makes the IS 350 that much more disappointing. Somehow, Lexus has managed to make this car incredibly boring to drive. Acceleration is fine, but not great. Not a huge deal except gas mileage is no better than much more fun to drive cars by BMW or Audi. The 6 speed automatic that comes with the AWD version is sluggish and seems continuously confused as to what you want it to do. The mouse controller on the infotainment system is quirky, but not a deal breaker. It seems to have all the expected capabilities even if user friendliness isn't optimal. The Levinson sound system makes a huge difference, it's really outstanding. Unfortunately, the basic audio system is really hollow and it seems like 90% of the cars out there don't have the Levinson option installed. It was hot out when I drove this car and the ventilated seats were a nice touch. Overall the seats were comfortable and the cabin had a polished clean look to it but in terms of materials the IS 350 really needs to up its game compared to competitors. The exception is the gauge cluster which is really advanced compared to everything but the 2017 Audi all digital gauges. No car is perfect and I think I could forgive all the shortcomings of the IS 350 except for one. They put a huge hump that sticks out on the driver's side right where you put your feet when you are driving. Apparently it's part of the AWD system but it's seriously intrusive. Your leg rests and rubs against it while you're driving and it is really annoying. In such a competitive segment, I'm really surprised such an annoying design flaw hasn't been corrected after all these years. I wanted to love the IS 350, I was really excited to potentially drive away in one, but there are just too many problems for me to buy a car at this price point with so many things I find annoying.
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Sporty?
Sporty?, 03/02/2023
2018 Lexus IS 350 4dr Sedan (3.5L 6cyl 8A)
2 of 3 people found this review helpful
I previously drove BMW 3 series, they were sporty. I now have IS 350 F, the hot rod model. I am older, son thought I should have safer car and value of what you get for the money, that was a reason to purchase Lexus. My honest opinion, does not hold a candle to BMW 335 I! To me the Lexus is for old people, heavier model, lot of goodies. Handling is not the same as BMW. After a year of driving the Lexus, I still miss my BMW!
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2021 Lexus IS 350 for sale near you
3 of 67 listings
- F SPORT SedanMSRP: $32,499403 mi away
- F SPORT SedanMSRP: $36,587184 mi away
- F SPORT SedanMSRP: $34,785196 mi away
See all 67 listings
reliability
kevin, 05/30/2020
2019 Lexus IS 350 F SPORT 4dr Sedan AWD (3.5L 6cyl 6A)
3 of 6 people found this review helpful
can other rivals offer 300k miles before going to the shop with similar specs and performance?
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So called Outstanding Lexus Customer service
David, California , 12/29/2024
2021 Lexus IS 350 F SPORT 4dr Sedan (3.5L 6cyl 8A)
1 of 3 people found this review helpful
So called Outstanding customer service! Disappointed Lexus customer... 1st correspondence Hi i am writing because I am extremely disappointed in Lexus and your teams assessment of my 2021 IS 350. I've owned three Toyota's in my lifetime and they were some of the best vehicles I've owned. I bought my Lexus new in 2021 and noticed a smell in the cabin shortly after my purchase. I took it in in March 2022 to Crown Lexus in Ontario Ca. and was told it was because the car was new but would go away. It progressively got worse especially when I step on the gas hard. I took it in numerous times. The last being it October 2024 I had to take it back twice because it was actually embarrassing and upsetting my new car had this sulfur smell come out of the vents. The service manager at Crown stated their was a bulletin stating this was occurring in some IS 350 models. However, their is nothing they could do. I was in contact with Lexus customer service the entire time this was occurring and they were just giving me the run around. During the time I left my car at Crown Lexus for a week. I got my car back dissatisfied because the smell was still their. I'm sorry but I did not buy a luxury $50k dollar car for it to smell horrible at times when I step on the gas. I just got the correspondence back today after sending numerous email and call customer service back about my concerns and it stated their was nothing Lexus could do for me. How is this possible when your employee at crow Lexus stated himself their is a bulletin about this concern. I am so disappointed with Lexus/Toyota.. Your mission statement states: to create.... with exceptional customer experiences. Well you and your team feel 2nd correspondence: I received a call from one of your executive assistants today. They explained yes their is a bulletin for this concern, but it suggest I use a different blend of gas to help this problem. How does a car maker even say this with a straight face? I was told that at one of my numerous visits by a service manager. I have tried a different source to get my gas and its still occurs not to mention the fact I live in California where gas regulations are unreal. We probably have the cleanest gas around ! I honestly can't believe a Lexus executive said they way to fix this concern is for me to use different gas... Really which one Shell, Chevron, Exxon, who?? You must be kidding me I already use premium gas 91 octane usually from Costco or shell but I need to changes it i hopes my car won't smell anymore when I drive it. That's and asinine statement. So when I bought the car it should have stated somewhere you must only use these particular gas stations or your car will smell. This seems like a engineering concern that Lexus should fix or replace with a car that does not do this. I so confused by the Lexus corporation because that statement alone is unacceptable and not a solution to the problem. So just to clarify Lexus knows their is a problem and the way to fix it is to go to different gas stations until is stops occurring. What happened to the Toyota/"Lexus" I remember as a kid in 70's/ 80's that dominated engineering and fixing the American car's problems. The Toyota my father and grandfather could not deny anymore because Toyota did it better and cheaper! Has this gone by the waist side? I'm sorry it's not fair for me to have to go through arbitration or worse a lawyer. This is a problem identified by Lexus and should be covered by my warranty/ extended warranty. I have a copy of the Lexus bulletin I can attach to the review !!!
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Love my IS 350 Sport
Jasmine, 12/17/2019
2019 Lexus IS 350 F SPORT 4dr Sedan AWD (3.5L 6cyl 6A)
1 of 3 people found this review helpful
This car is super fun to drive and looks amazing inside and out. This care is truly one of a kind. App for navigation and Bluetooth for phone.