Used 2021 Jeep Grand Cherokee L Consumer Reviews
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Jeep is Playing Games - Deleting Air Suspension
jugdish, 09/09/2021
2021 Jeep Grand Cherokee L Overland 4dr SUV 4WD (3.6L 6cyl 8A)
16 of 22 people found this review helpful
For those who have either ordered a custom GCL or put money down on one in transit to the dealer, be sure to check the window sticker before closing the deal. Jeep has deleted the air suspension on my Overland and only issued a $750 credit, but added a $695 fee for trailer prep. Are you kidding me!!!??? I’ve been waiting almost 2 months for this thing to arrive and without notice, a MAJOR change has been made?! Trailer prep was included standard before this change, which makes this even shadier. Cancelled delivery and took my $3k deposit back. Shame on you Jeep….
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Unsafe with no effort from Jeep/ Chrysler to Fix
Megan G., 02/03/2022
2021 Jeep Grand Cherokee L Altitude 4dr SUV 4WD (3.6L 6cyl 8A)
3 of 3 people found this review helpful
Loved this car. Larger version of the Grand Cherokee. I've been a jeep owner forever and to have the extra room and seating was a bonus. Not to mention, I really loved the look of it. Leased the GCL Altitude in September. It's now February and has 5k miles on it. It's been in the shop three times because I lose power steering sporadically. Dealership contact FCA and tried all their suggestions, software update, along with airbag and electrical recalls. Nothing. The very next day, I lose power steering again. I've contacted Jeep/ Chrysler and they assigned me a case worker, Eric, who is about as excited as Eeyore to help me. Long story short, after reaching out to several depts at Chrysler, their solution was a software update to be release HOPEFULLY the end of the first quarter. In the meantime, I can continue to drive my unsafe car or pay to rent a car (for a month or longer) and they will reimburse me for 10 days. But mind you, I will still need to pay my lease payment on time. Those two solutions don't sit well with me. I can tell you after what I pay for this, I don't have the kind of money to spend $30 a day on ANOTHER car because my brand new one doesn't work right! Currently I have an appointment for it to go back in two weeks because now in snow, a light on the dash comes up that my 4WD is unavailable. Super safe, right? I am so disappointment on how chrysler/ jeep/ fca (whatever they want to call themselves) have handled this. I would be happy to drive around a loaner until this issue is fixed. I just want myself and my family to be safe. And not leaving me any reasonable options, has really turned around my opinion on Jeep. And trust me, I think I am more sad about this than they are.
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Not happy
Lauren , 01/12/2022
2021 Jeep Grand Cherokee L Overland 4dr SUV (3.6L 6cyl 8A)
3 of 3 people found this review helpful
I purchased my Jeep Grand Cherokee L Overland in August 2021. It was a awesome very nice car drove great until a few weeks later it start making a very loud humming noise when I would start it and while i drove it and also a thumping noise when I would come to a complete stop. It wasn’t constant at first but then began to do it more. I took it back to the dealership and they drove it and did not hear it so they couldn’t do anything. I was not having it so I made sure I got video of the sounds and the dealership told me to bring it back. That was on September 27th when i dropped it back off. I still do not have my Jeep it has been in their service center since then and it is now January 12th. They were working with Jeep engineering and repaired a few things they thought it may be but it did not help. As of now they do not have a solution to the problem and I am paying for a car that I am not driving. Along with all the recalls that’s came with it I am not a happy Jeep customer. They also are not good with communication. I have to constantly reach other to Jeep and the dealership for info which half he time they have nothing or i cannot get in contact with them. This is my first car and it has been the most stressful situation.
Perfect downgrade from my Rubicon
Reluctantly Aging, 11/15/2021
2021 Jeep Grand Cherokee L Laredo 4dr SUV (3.6L 6cyl 8A)
3 of 3 people found this review helpful
I finally hit an age where I prefer comfort to fun. This is my 5th Jeep-- my first non-wrangler. I "downgraded" from a 4x4 Rubicon. How it's a downgrade I don't understand. I call it a downgrade simply because it was a good $15k less than my Rubi....I chose the Laredo with the Altitude package 4x4 and so she still looks fun with all the black trim but has the comfort. I love it! And she can still handle both the dirt and the snow. (Of course we still have one wrangler in the family-- because I really don't ant to get my new girl too dirty-lol).
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Excellent Family Hauler
Bennett, 09/11/2021
2021 Jeep Grand Cherokee L Overland 4dr SUV 4WD (3.6L 6cyl 8A)
3 of 3 people found this review helpful
We looked around at the Land Rover Discovery, Yukon Denali, MB GLS450, Honda Pilot trying to find a vehicle that could easy fit 3 kids. We decided to check out the Grand Cherokee L and it checked all of the boxes. We ordered a loaded Overland with the v8. It’s been great so far (500 miles driven). The tech features are great and in my opinion better than a lot of the competition. We wanted to get the Summit Reserve, but Jeep doesn’t offer a 2nd row center console delete. The Overland is the highest trim that has the 2nd row pass through between the captain chairs. As for reliability time will tell, but so far I’d highly recommend checking it out if you’re in the market for a comfortable family hauler. As others had mentioned I wish they had some newer more efficient engines.
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