Used 2020 INFINITI QX80 Consumer Reviews
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We have a limited number of reviews for the 2020 QX80, so we've included reviews for other years of the QX80 since its last redesign.
Increased Luxury over Usability
TAINS, 03/19/2019
2018 INFINITI QX80 4dr SUV 4WD (5.6L 8cyl 7A)
28 of 38 people found this review helpful
If you need a large vehicle to just move people or tow something this is a great stylish comfortable vehicle but if you are a weekender who heads to the cabin with all their gear and family it may not be what you need. My previous vehicle was a 2008 QX56 that was one of the best vehicles I've owned, no issues, problems or complaints. Plenty of comfort, storage, versatility and usability so most of what I am doing here is comparing back to that vehicle. What you loose with the QX80 is the larger storage area's in and around the cabin. You loose rear storage cu. ft., you loose the ability to easily remove the 2nd row center council for pet beds or to put long items in through the rear. Why do these vehicle makers think that it's ok to not have completely flat fold down rear seats, your storage in back is now at an angle compared to old QX56. Infiniti also reduced the hideaway storage in the back where you put your trailer hitch when not in use. Do they not understand that you also need to put other things back there like straps and such? They also remove the side storage compartment in the back as well that was nice to hide things in when you stopped someplace and did not want someone to see it, like your wife's purse. Stupid things Infiniti did was things like putting the heated steering wheel button low and down to the left so it's hard to get at and see. Rear entertainment that has two headrest mounted screens only has one HDMI input in the back so the kids can only watch one thing at a time from their phones or other peripherals. Why did they change the volume button to be different then the source button on the steering wheel, you can find the source button without looking but finding the flat volume button is harder; what one do you use more? They put this over sized knob for switching into 4wd down by the shifter but make you have to reach to the control knob for the menu system on the dash; which one do you think you use more here? Removing the trailer hitch cover is overly complicated and needs to be re-engineered. Performance is great, power is substantial, fit and finish is great, shifting is not as smooth as I think it should be but it's ok and is something to get used to. Getting in and out is not as easy as the old QX56, seat adjustments is not as good I think and mirrors are smaller in some ways that make things tougher when backing up trailers.
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Very dissatisfied with this SUV.
Kim, 01/30/2021
2019 INFINITI QX80 LUXE 4dr SUV 4WD (5.6L 8cyl 7A)
20 of 27 people found this review helpful
I purchased this SUV around Christmas of 2019 used with only 1200 miles on it. They claim the previous owner was a nurse who had to park in a parking garage every day and that is why she sold it. I now wonder if she just disliked it as much as I do. I agree with all the other reviews that the cruise control is concerning. On the slightest incline the RPMs rev and stay up until the incline has passed. This causes the car to jerk and the engine is extremely loud. The backup camera at night is horrible! I can't see anything out of of it. Of course the Infiniti shop says it's normal. The technology in this car is not user friendly. My last car was a Honda Odyssey. To me their front panel was easy to navigate and just made sense. Nothing about this Infiniti's control panel makes sense. I have had the car over a year now and still don't have it all figured out. Then there are the little things that drive me crazy daily. The front cupholders are too big. This is a huge design flaw. Any time I go to accelerate the cups fly forward. I have to hold them as I pull out into traffic. I have asked Infiniti if they sell inserts which they do not. They did say this is a common complaint. I don't understand how the 2nd row cupholders have adjustable cupholders and not the front! The 3rd row seats are on a switch. They are SO SLOW to fold down or bring up. I also don't like that they don't fold flat. Lastly, the 2nd row seats don't move. I didn't notice this when shopping for the car. I wish I would have. The 2nd row is so roomy for your passengers but if you have to put adults in the 3rd row, they have to sit with their knees sideways. To me that's another huge design flaw.
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Cruise Control anomalies
zeph, 09/19/2020
2019 INFINITI QX80 LUXE 4dr SUV 4WD (5.6L 8cyl 7A)
14 of 19 people found this review helpful
We have owned this vehicle for 5 months now due to Covid only driven about 5000 miles. We have noticed that issue with the cruise control as described by others here. You'll be cruising at -say- 70 mph and the engine is just purring along at under 2000RPM. Then there is a slight incline in the road, and the gearbox kicks down two gears, the engine revs up to over 5000RPM! Only when the incline has passed will it return to normal. This is very odd and disconcerting, and the mechanic at the dealer felt the same. However, they were issued a directive by Infiniti stating : "This is normal operating characteristic of the vehicle that has been reported in multiple cases. No further diagnosis should be performed." So that's that, I guess. Otherwise it is a fine truck, if you can live with the size and fuel economy. The only other niggle I have is that the fuel gauge will indicate empty and when you fill up it takes just 20 gallons. Spec sheet says the size of the fuel tank is 26, so it signals empty with 6 gallons left in the tank.
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Excellent vehicle
RWA, 07/03/2020
2019 INFINITI QX80 LIMITED 4dr SUV 4WD (5.6L 8cyl 7A)
3 of 3 people found this review helpful
The drive is superior, all the functions work very well. I have a limited trim and it looks very nice on the road. I will replace wit the same brand later once more technology is available.
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Buy an Armada instead
Anthon, 06/21/2020
updated 05/16/2022
2020 INFINITI QX80 LUXE 4dr SUV 4WD (5.6L 8cyl 7A)
18 of 28 people found this review helpful
This suv is very luxurious and really nice inside, but it is based on a 10 year old platform. That being said it feels somewhat cheap and not much different from a Nissan. I only had this car for a weekend as a rental, and don’t get me wrong, it’s very comfortable, but in the long run I would not love it. Even though I had the base model Luxe, I was surprised at some features it lacked. Some include air conditioned seats, heated rear seats, an entertainment system, and a pretty standard audio system. I am being a little nit picky, but a $70,000 suv should have more than it does. My 2007 Acura has better sound, and you could get air conditioned seats on a Tahoe ten years ago. Overall, I like the QX80, but there are some areas it could be improved. You may as well save $30k and get an armada instead.
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