Used 2021 Genesis GV80 Consumer Reviews
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GV80 2.5 T 2021 advanced
Tom Tampa, 04/13/2021
updated 11/15/2021
2021 Genesis GV80 2.5T 4dr SUV (2.5L 4cyl Turbo 8A)
80 of 91 people found this review helpful
I purchased this vehicle in April 2021. Car was running great for the first two months. Then it start displaying some intermittent messages on the central cluster with a triangle warning that said "Check lane change assist function" . 20 to 30 seconds later it will reboot the navigation screen. Reported this in September to Genesis and their recommendation was to upgrade the map software. Updating the software including the down load and install took about one hour. By the way there is no OTA update on this model that I know of. Updating the software made everything worse. Now the one connect stop working. No remote function works, like door lock, engine start etc. I cannot even reset the software to the factory setup since that require Connect one service. GPS doesn't function either. I think without connect one it can't find navigation information. After opening 3 tickets and two visit to local dealership Genesis opened a 4th ticket to assign the case to headquarters in CA. To make the long story short CA is working with their engineers for more than two weeks and as of now no resolution. Genesis is trying to fix this problem for almost 3 months. I am just wondering that anyone else has this problem. The car otherwise is great and I love to drive it. I would like to give this car a 4 star. But this annoying problem drives me crazy so I am giving the car only two stars. I will update this when they find a resolution to this problem. Update: Genesis headquarters called back and guided me through a hard reset on the system. That corrected many problems including the connect one issues except for lane change function message. Genesis told me that they are about to release a software by mid December to fix many of the known problems including the lane change assist warning that I am having. I should say that they are doing a good job. With this I am changing my rating to 4 star.
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Terrible car even worse service
POS GV80 POS Service, 11/09/2021
2021 Genesis GV80 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
79 of 92 people found this review helpful
I purchased a GV80 2.5 Advanced. As soon as I hit 1200 miles, the car started making a whirring noise. Had to wait 3 weeks to get a service appointment and they said they may not be able to pick up because I was nearly 1 hour away. Told them I confirmed when I purchased the car and it was delivered to me (55min away) that I would in fact get concierge pick up service. They sent the salesman to pick up my car and left Genesis G70 loaner. They couldn’t find anything wrong with the car nor replicate the sound. Mind you they were in the lift NOT driving the car! I told them not to return it until they figured out what was wrong. The service director got involved, took the car for a ride and called me while testing it and finally heard the noise. They decided that it was the rear wheel bearing. Not surprising, it was going to take about a month for the part to come in. Two weeks later as I’m driving my car it had a loud screeching noise in the front left region. I called them and within two hours they came to pick my car up and left me with a Hyundai Elantra loaner! Magically the wheel bearing came in so they supposedly replaced it. The car still made the same noise so they performed the rear differential service. The car still makes the same noise. They contacted Genesis and were told that this “a normal condition and a characteristic of the vehicle”! The noise literally gets worse by the day and the radio volume is set on 10 to drown out the noise! NOT NORMAL! I contacted Genesis National, where I now have a case filed. I was to bring my car to another dealer which Genesis National called to CONFIRM my appointment. When I showed up at the dealership, they did not have me scheduled for a drop off, rather a pick up but the Genesis service guy was out sick so they weren’t going to be picking my car up after all! Oh! and by the way they didn’t have any service loaners available. I chose to drop off because I was able to schedule an appointment 2 weeks sooner. I got home contacted Genesis National again. They have a call into the dealership to see what went on with my appointment. To date, a week and a half later they still have not heard back from the service manager at that dealership. In the meantime, the original dealer was supposed to called me last week to schedule an appointment for an oil change and to take another look at my car with the Genesis engineers. This might not surprise you, but of course, I have not heard from them. I have never ever in 14 cars that I have owned over the years had such horrendous customer service. When somebody from Genesis National calls and they do not respond to their phone calls how is a customer supposed to get anywhere? So, here I am with my loud car not being able to get an appointment! They can’t lemon law because I can’t get an appointment. The “I’m sorry‘s” are beyond getting old at this point. Keep away from this car and this company because clearly they do not stand behind the product that they sell. It’s easy to slap a 10 year 100,000 mile warranty on a vehicle when you’re not willing to service it. Since I’m reviewing it, the seats are NOT comfortable on long rides, the wheel jerks to keep you in the lane, the doors are very unpredictable when locking and unlocking and many times, I have to take the key fob out to manually lock or unlock. Not advisable to purchase 1st model year of a car. While I write this review, I think that it’s only fair to point out that clearly I got a lemon. It’s also important to stress the fact that Genesis is literally doing nothing to remedy the problem or to at the very least, go out of their way to provide exceptional customer service. The Genesis GV80 is nothing but a glorified Hyundai with the service to remind you of just that. Extremely frustrated and disappointed in this so called luxury vehicle with not so luxury and experience.
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2021 Genesis GV80 for sale near you
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250 miles and already BROKEN
Kathryn , 04/05/2021
2021 Genesis GV80 2.5T 4dr SUV (2.5L 4cyl Turbo 8A)
127 of 153 people found this review helpful
I’m giving it one start right now because I’m pissed. I bought the car a week ago. First problem we noticed but wasn’t sure if it was normal was the RPM would rev when driving- second issue was I kept getting warning notifications in regards to the the park/drive dial while driving. Now- my car won’t start. The battery works as the electronics are turning on. It’s also saying it cannot detect the both key fobs. Brand new car.. and we can’t even turn the damn thing on.. Hopefully Genesis replaces it. I don’t want to spend money and continue to drive a car that is already unreliable for it to be bandaid.
The perfect SUV prestige 3.5l
Mabruteam, 09/30/2022
2021 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
7 of 7 people found this review helpful
The looks, the fit and finish, the interior details are excellent, but the autopilot is out of this world!! Valet Service is outstanding, excellent, extraordinaire.. 4WD great, suspension great, brakes great, rims brake dust: none!! My rims were not getting black, cleaning them was so easy.. massage seats great, leather quality great, engine great, MPG good. Paint quality excellent. Best car I ever own for every day, I got almost my investment back after 17000 miles, traded for a Tesla X plaid..
Beautiful, luxurious ride!
Laura B, 09/17/2021
2021 Genesis GV80 3.5T 4dr SUV AWD (3.5L 6cyl Turbo 8A)
7 of 7 people found this review helpful
You will be in awe when you first sit in this car. The beauty, style and all the amazing features this car has to offer will suck you right in. The drive is so smooth and quiet. I’m in love with my GV 80!
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