Used 2021 Genesis GV80 Consumer Reviews
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Not so great luxury SUV
Becky Banti , 01/14/2022
2021 Genesis GV80 2.5T 4dr SUV (2.5L 4cyl Turbo 8A)
43 of 46 people found this review helpful
Bought the GV80 in May of 2021 and 3-3 months in, started hearing a whirring noise coming from the engine or back when accelerating at certain speed like 30-45miles/hr. The steering wheel control valve was also not working as well as other annoying glitches with the connect services. With the engine noise, at first I thought it was a truck driving near me or something or just simply dismissed it but it wasn’t. I hear it every time I drive at at certain speed. I contacted Genesis where I bought the vehicle and was given service time of almost 2 months to turn in the car for diagnosis. I finally turned the car in Late October 2021 and it is now Mid January 2022 which is almost three months and they can’t find what’s wrong with the Vehicle. They have gone thru several diagnosis with which each time they tell me it’s been fixed and even claimed to have test driven it but every time I go to check out the vehicle, the noise is still there. At first it was the rear wheel bearing then it was comparing it with other GV80, then they said it was the rear differential for which it would take another weeks to order and trial. They have given me a loaner (g80) but even that they’re asking for it back and trying to get me to take my faulty vehicle back while they figure out what the issue is. I just can’t believe I paid almost 60g for a luxury SUV I thought was really nice but is already experiencing issues with only a few months in.
Real Looker, Advanced Technology, Minor Annoyances
Jayp, 08/15/2021
updated 08/18/2022
2021 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
72 of 79 people found this review helpful
Purchased GV80 Advanced Prestige Package, 2 Row seating in December 2020. Now have about 4000 miles on it. Installed an after-market Class 3 tow hitch. Gorgeous design receives significant number of unsolicited positive comments from bystanders. Power is adequate, but gas mileage at 18mpg is awful. Premium fuel is recommended, but I’ve been using regular octane without problems. Cargo storage capacity with rear seats down is fantastic. Drive is comfortable, but with the 20” wheels, it is not as soft as it probably would be otherwise. Although fairly quiet, there is still come outside noise (my Lexus is more quiet). Reaching the onboard screen from the driver’s seat can be challenging, but if you learn the voice command system, which is accessed from the steering wheel, some of that can be avoided. Navigation is exceptionally easy to set via voice command, as are some of the other controls. Safety features are simply amazing, and the GPS is visually captivating. Cameras located everywhere help you navigate lane changes, backing up and turning with ease. Cruise control feature is highly advanced. However, using some of the controls and voice commands are not intuitive, and require some study or consistent application to remember. I own and have owned most of the other luxury brands (Mercedes, BMW, Jaguar, Lexus) and the fit, finish and execution of function for this vehicle is easily on par with the others, and it is a much better value for the money. The dealership experience leaves something to be desired, but with complimentary valet service, we’ve only visited the dealer once to purchase the car – all other maintenance and service issues were resolved with a phone call, since the car was retrieved and picked up, having been left with a loaner for the day. Would purchase again. Addendum at 8/17/22, now have about 10K miles. Have experienced no problems of any kind. Have learned to use some additional features, like hands free parking, and still love the car as much as I did the day that we bought it.
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2021 Genesis GV80 for sale near you
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- 2.5T 4dr SUVMSRP: $33,400392 mi away
- 3.5T 4dr SUVMSRP: $36,750267 mi away
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Wineing noise, the car not me!!
Dan, 06/14/2022
2021 Genesis GV80 3.5T 4dr SUV AWD (3.5L 6cyl Turbo 8A)
28 of 30 people found this review helpful
There is a wineing noise which sounds like a wheel bearing that the dealer says is "normal". There is nothing normal about it. Great car except when you need gas! The gas door won't open!!. Parts have to come from Korea so be prepared to wait for everything. Hope it isn't important like having to put gas in it. Dealer service is limited on these high end cars and forget about the consierge service, non existant when you really need it. Be prepared to take it in yourself, and even if they are able to provide you with a loaner, it won't be what you would expect. A lot of hype with little to show for it.
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Quality issues and subpar service department
M. Tan, 03/23/2022
2021 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
25 of 27 people found this review helpful
After owning my GV80 Advance+V6T-AWD since 6/2021, it spends most of the time in the dealership for repairs, from 1 week to 3+ months intervals. I have many issues on the GV80, from lane departure, front sensing, frontal collision, engine light on and other system errors, while it’s less than 4,000 miles. As of 3/2022, the Genesis Navigation fails to route to anywhere, unless it’s offline! One would expect a decent dealership experience since Genesis is a fairly new luxury brand. Not a chance, they treat us like we have a $25k Hyundai, while it costs almost $75k (included markup on chip shortage). It’s surprising that even my daily driver, Honda, and the Honda dealership has better services. I will never get another Genesis until they are serious about their customer experiences, reliability, and invest in a separate dealership, not the currently Hyundai/Genesis setup. BTW, I have less issues with my 20-30+ weekend classic cars in of term of reliability! Also, the advertised Genesis Valet Service (sales gimmick) is a joke, their schedule is always several weeks away and mostly show up with a lower model vehicle as a loaner if you use it. Hence, they always recommended us to drop the vehicle ourselves to the dealership.
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You get what you pay for.
Shane Britt, 06/14/2022
2021 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
23 of 25 people found this review helpful
Car is everything they say, luxury, great handling, power ect… Service is non existent. If you have a service problem they don’t have enough Genisis service centers to handle the needs. Our G80 air conditioner went out , middle of June, the dealer can’t get us in until middle of July,yes that’s over a month with no air conditioning. Our car has 30k miles on it, I regret not paying more for the BMW or Mercedes, more expensive however more service facilities. So Genisis is a great car with no service available.
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