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Used 2021 Ford Escape Consumer Reviews

3.8 out of 5 stars
30 reviews

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1 out of 5 stars

Want a reliable vehicle, look elsewhere.

Lynn M, 06/22/2021
2021 Ford Escape SE 4dr SUV AWD (1.5L 3cyl Turbo 8A)
53 of 72 people found this review helpful

I picked up a brand new Ford Escape 2021 on 4/26/21. Two weeks after I picked it up, the check engine light came on and I could no longer drive the car in reverse. I could go forward if I wanted to, but silly me, I thought I was going to have a car that could do both. Took it to the dealership, but by the time they saw the car, the check engine light went out and it could go in reverse so they could not fix what they could not see. Today once again the check engine light came on and once again, the car would not go in reverse. Another trip to the dealer and a wasted five hours (getting a ride home took up the majority of that time) of my time before they determined that a part needed to be over-nighted. So here I sit at home waiting for an overnight part delivery. I do not have a vehicle to get to work tomorrow and who knows when I will have transportation again. I do, however, have a really nice lease payment to make, so there is that. Don't buy a Ford because getting in touch with them to file a complaint is not easy. Thank God this is a two year lease. I will find another brand the next time to lease.

Safety
1 out of 5 stars
Technology
5 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

2021 Ford Escape

Paul , 02/06/2022
2021 Ford Escape SEL 4dr SUV (1.5L 3cyl Turbo 8A)
14 of 18 people found this review helpful

After trading in my lease early with my 2019 Ford Edge, which we loved the 2021 Escape is horrible. I hear a significant flapping and thumping noise that sounds like it comes mostly from the right rear wheel area and to a slightly lesser degree across the entire rear of the vehicle. It is a concussion type of noise and I don’t hear it when the windows are down. It does not record well, but passengers tell me it is more prominent when they are in the back seat area than when in the from seat. It is more noticeable on smooth roads as bumps and rough pavement is loud enough to mask the flapping. The dealership reported a loose screw on the front was replaced, but the noise did not abate. I have crawled underneath and do not see anything loose, but the material the wheel wells are made of is extremely pliable and is not attached to anything structural on the back side of the tire. The rear bumper is also very flexible and has nothing rigid to attach to on the lower part of the bumper. I can flex and fold these materials easily and when “thumbed” they make a similar flappy type noise as I hear while driving at speeds over 45 and under 65. Going in for the second time at Greico Ford in DelRay Beach to try and get rid of this annoying sound.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

best suv on the market

Jim and Eva, 11/01/2021
2021 Ford Escape SE Hybrid 4dr SUV (2.5L 4cyl gas/electric hybrid EVT)
9 of 11 people found this review helpful

i bought a 2021 SE hybrid we are retired and its the best suv we have ever owned. we get 42 mpg. all the tec you will ever want, plenty of room, great design, very nice ride and drive. with gas going up everyday it will save us big big time. everyone needs one of these. it also has a 5 star safety rating. in town or out in the country it feels like home.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Wish I could give it 0 stars.

Jbr, 01/07/2024
2021 Ford Escape SEL 4dr SUV (1.5L 3cyl Turbo 8A)
4 of 4 people found this review helpful

Mine is a 2021 not 22 but it is a piece of garbage. The drivers side door hinge just snapped. No irregular use of the door, it just snapped. Ford refused to pay for the fix. The front under carriage has fallen off several times. The interior materials are cheap. I will NEVER buy Ford again.

Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
1 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Escape Headlights need reengineering as they leak

Mike Carey, 04/22/2021
2021 Ford Escape S 4dr SUV (1.5L 3cyl Turbo 8A)
57 of 79 people found this review helpful

The vehicle is ok. I wanted to buy an economy SUV, and buy American. I was really disappointed when my headlights fogged up in 7 months due to the supposed air flow and Ford said that it is normal and they won’t replace them. My new car now looks years old. Very disappointed with Ford customer service and learned a valuable lesson. Don’t buy this car.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
2 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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