My 2017 Cadillac CT-6 is bad beyond belief. It has been in the shop for approx 4 of the 20 weeks that I have owned it. I would not wish this car on my worst enemy. Here is a list of all the problems. Brake pedal assembly needed to be replaced, seat belt tightening motor needed to be replaced, and panel under steering wheel fell off. Those are the problems that have been resolved. What has not been resolved is the headliner makes a loud rattling noise. It comes from the area between the sun roofs. I have taken it to two dealerships and they have attempted to fix it with ?clamps?. That actually made it worse. Last but not least. The car makes a very loud whining noise. It sounds like a cat being tortured( not that I have heard a cat being tortured). It?s really loud. I understand that I may have just gotten a lemon but so far GM has not done anything to make this right. It?s a great looking car but so far miserable to drive.
I actually will be talking about 2 issues in this review. My first issue involves my vehicle being rear ended by a motorist not paying any attention to traffic conditions. I had my vehicle towed to a Cadillac dealer and contacted my insurance company. I thought that things were in motion to get my vehicle repaired but, 2 weeks later, this dealership contacted me and apologized because they could not repair my vehicle as they did not have a "clean aluminum" room. This dealership found another repair shop that did have the clean room but, again, 2 more weeks later, I was contacted and told that this body shop did not have a GM required clean room. A repair shop that met GM's requirements was found in North Hollywood, Ca. and the vehicle was shipped to this body shop for repair. The accident occurred on March 27, 2017 and I did not get my vehicle back from this repair shop until mid July 2017. Issues encountered were that parts were ordered but placed on backorder and the communications with this repair shop were not good. (Note: I reside in West Covina, more than 30 miles from the repair shop.) Doing some research, I found that there were only 5 repair shops in the state of California that were qualified to repair my vehicle. In all fairness, the first Cadillac shop that I took my vehicle to had me driving their loaner vehicles during the duration and they also were able to get GM to refund two of my monthly payments. My biggest question is: how can a company such as GM actually not have a network in place rather than try to catch up after the fact?? My second issue involves the transmission on this vehicle. On occasion the transmission shifts/lurches so hard that it feels like the vehicle was struck from the rear. I did take the vehicle in for service and dealership stated that they upgraded the computer and the problem should not re-occur. Wrong! The same issue has occurred several more times and one time my grandkids were in the vehicle and it actually scared them when the vehicle lurched. Reading other reviews involving the Cadillac CT6 shows that I am not alone with this issue. I know that there is no perfect vehicle available on this planet but, what I fear is that the lurching may occur and cause an accident or transmission will not last long and will need to be replaced (hopefully, while under warranty).
I wanted a large sedan that was very quick and athletic (and didn't need a lot of down-time being repaired). I also wanted a vehicle that had all of the latest safety and convenience features and was reasonably priced. From the magazine and owner reviews that I read, this was the car. After only one month of ownership, I can not address the question of reliability, but I can attest to my satisfaction with regard to the other aspects in which I was interested.
My last Cadillac was a 2007 DTS luxury with the magnetic suspension . My new 2017 CT6 has the magnetic ride as well but with very little rubber between the road and the pretty 20" wheels you feel the bumps like never before. I kept the 2007 for a few weeks and can't believe how much difference in the smoothness of the ride the 2007 has over the new 2017 and have to believe these low profile tires with large wheels must make up the difference. As for warranty, I am pretty upset that you do not cover these wheels since they come with the upgrade package. I have a strong feeling the first large chuckhole I encounter will damage the tire and wheel. NOT GOOD BUISNESS for such a great expensive vehicle. By the way, this is my 5th Caddy. I love everything else about it, but I always bought for the smooth ride and this may lose my confidence.
Buyer Beware. If you are committed to a CT6 insist that you road test your intended purchase for a few days before making the deal. First, I have owned 12 Cadillacs and was hoping that the CT6 was going to be the new flagship of the Cadillac fleet. It's not. . This disaster has the most crude, rough shifting 8 speed transmission that won't 'learn and adapt' and gets confused about which gear to crunch into. My CT6 has build-quality issues as my car needed to have its entire front end reassembled because of a mis-aligned fender that got crunched by the front door. My CT6 experienced a catastrophic rear axle hub/bearing failure in its first 200 miles. If you don't have access to German smooth autobahn pavement, stay away from the 20" wheels and magnetic suspension . . . the car will shake apart on normal roads. The AC is weak and has issues with the thermostat's control of its fan speed. Cheap hard plastic interior with a poorly designed center console featuring a useless cell phone charger. The rave reviews on-line must be based on quick test drives and photos of this otherwise nice looking sedan.