Pricing
vehicle not charging after 15 days
Leased a new Acura ZDX. Initially, it took 1 month to install charger through Acura. It was charging all good. suddenly after 15 days, Vehicle is not getting charged on any charger. They have so many different numbers to contact, really not sure whom to contact. No one picks the phone trying multiple times, but nothing is of any help. Totally lost on next steps. No peace of mind. Acura EV app is pathetic as well. Total useless for money.
Increidbly poor, worst vehicle I have owned.
I want to start by saying I had a ZDX for a month and the dealer swapped me out into another one due to so many issues with charging, interior noises, panels/weather stripping falling off, dirt sprayed into the paint and a bunch of other issues. I am now a month into the second ZDX AWD and without a doubt, its THE WORST vehicle I have ever owned. It drives okay and its comfortable, but my 18 year old F150 has less interior creeks and rattles than this ZDX. The vehicle app is honestly so useless, Acura are beyond clueless since its a GM vehicle and they take forever to diagnose any issues, wether its the local dealer or Acura customer care. I absolutely cannot wait to trade out of this garbage as soon as I can. The charging speed at fast chargers sucks, my 4 year old polestar that this vehicle replaced seemed to charge faster since it had a better curve despite slower peak speeds. The steering is so numb and slow, the steering rack doesnt appear to be any different from its sister GM vehicle, and despite the attractive lease offers, I wouldnt touch this thing with a 6ft pole. Its easy to see how it fooled motor journalists, because the first week I loved it, untill the TERRIBLE GM build quality kept making itself know. The only positive is the B&O stereo system, however again it could really be better for the name plate thats on it.
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- Base 4dr SUV w/A-Spec PackageMSRP: $38,50014 mi away
- Base 4dr SUV w/A-Spec PackageMSRP: $34,778In-stock online
- Base 4dr SUV w/A-Spec PackageMSRP: $40,590In-stock online
Fort Wayne's First Acura ZDX EV
Very excited to be driving the first ZDX in Fort Wayne. Such a beautifully styled car and magnificent driving experience. Our first EV and loving it.
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Acura/Honda customer service is abysmal
If you choose to buy or lease an Acura ZDX, you should know it is a collaboration between American Honda and GM. They don't have their act together for provisioning online services and when it doesn't go right from the start--through no possible fault of the buyer--Acura/Honda customer service eagles their hands of any obligation to provide the car online services, blames AT&T and closes the support case. AT&T has nothing to do with the provisioning, OnStar/GM does. But OnStar claims no information about the services that should have been provisioned and just wants to sell new online services. So nobody is willing to take responsibility. After more than a month, and a dozen calls to all three companies, I would never buy another product where I had to rely on support from Acura/American Honda. All I wanted was what they promised in writing and took my money for.
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EV on style.
Great looking vehicle my first EV vehicle cant ask for more.
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