Used 2023 Volvo XC60 Consumer Reviews
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I seem to have a lemon right off the lot
Ryan P, 05/16/2023
2023 Volvo XC60 B5 Plus Bright 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
189 of 192 people found this review helpful
I made my first Volvo purchase of an XC60 on April 21st and my buying experience was great. I worked with a Volvo dealership near where I live and I really appreciated the transparency of the purchase process. Within 24 hours of taking delivery of my new car, the check engine light came on and my car has spent most of the days I have owned it back with the dealership. They have been great in terms of giving us a loaner, but at this point, we are 25 days into ownership, and our car has been in the shop for 14 of them, with the only day we didn't have issues being the evening we drove it off the lot. Our Volvo Dealership has been a good advocate, but there doesn't seem to be an end in sight other than maybe we hit 30 days out-of-service, or one more unsuccessful repair attempt and it could be declared a lemon. Every manufacturer produces lemons, let's be honest with ourselves about that. But as a first time Volvo owner, this is not what I had hoped for from a world-renowned brand. Read reviews and do your homework. More issues have emerged as this process has played out, most of them electrical issues and infotainment related. But there is also a concerning issue with the car not engaging in park consistently when the parking button is pressed. The most troubling thing is that the Factory Trained Specialist cannot seem to resolve the root issue. I will follow up this review with the outcome, so customers know how Volvo deals with a vehicle that has seemingly unresolvable issues right off the lot. Still optimistic that they will make it right sooner than later.
Trade it in!
George Fretz, 03/04/2023
2023 Volvo XC60 B5 Plus Dark 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
94 of 96 people found this review helpful
We bought a Volvo XC60 B5 Plus Dark, and not even 800 miles later the engine overheated on the side of the interstate. Volvo was great about fixing it that time. We got the car back and it was fine, until about 2200 miles and the exact same thing happened. Only this time the engine seized. We have been waiting two months to get our car back!!!
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2023 Volvo XC60 for sale near you
3 of 23 listings
- B5 Core 4dr SUVMSRP: $36,99862 mi away
- B5 Plus Bright 4dr SUVMSRP: $30,998In-stock online
- B5 Core 4dr SUVMSRP: $27,998In-stock online
See all 23 listings
Will never own another
A Taylor, 01/23/2024
2023 Volvo XC60 B5 Ultimate Dark 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
40 of 40 people found this review helpful
My wife has had 6 new Volvos over the years with no major issues. The 2023 XC60 we purchased in March of ‘23 is by far the worse vehicle we ever owned. Shortly after taking deliver she started to have “software” problems from the phone not being able to link to a complete shout down of any sound in the car, from the radio to even the turn signals. This has happen numerous times. We also have had the vehicle in for check engine issues. 6 times to date. One was on the evap system. There are 2 sensors for this system but the dealership was only allowed to replace one at a time based on the warranty. The service advisor said the second will probably have to be replaced but Volvo would not confer it till it faulted. A couple of weeks later that happened. Volvo knew it would but didn’t care if I had to make a second trip in to have that fixed. Oh, of course that part was back ordered. I now have it back into the dealership for anther check engine light on. The dealership has been very understanding. However the brand, Volvo, knew they had issues with there vehicles but they were shipped and sold anyway. Guess there policy is to sell them first then have the dealerships deal with constant software issues, mechanical problems and the inconvenience it causes there customers. It unfortunate that a once prestigious company has now stooped to this current level of unreliability. We were loyal to this brand. No more. This will be the last ever purchase from this company. You don’t push off this type of unreliability without consequences. I’m only one customer but the dealership is telling me we are not alone. I will tell everyone that will listen about the downturn Volvo has taken.
Not reliable!!
Mike , 12/27/2022
2023 Volvo XC60 B5 Plus Bright 4dr SUV (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
107 of 111 people found this review helpful
I am writing this in disbelief currently. My wife and I purchased this vehicle because we have a little baby on the way. We decided to step up a class in vehicle for safety and reliability features. We have CLEARLY made the wrong decision. The week after driving it off the lot, there was an issue with the "hybrid" battery and we had to take it back to the dealership. They said they couldn't find any issues and that they just gave it a little charge. "That should fix the issue". Fast forward 2 months to Christmas eve - We start the car in the morning because it was a little cold. We left it running for about 10 minutes or so before getting into it. When we started backing up an alert on the dash popped up in red stating "12V Battery Critical Charging Fault STOP SAFELY". We were unable to drive the car from there and it would no longer start. The tow driver couldn't get the car started either and on top of that they couldn't even get it into neutral to get it on the tow truck. 6 hours of our Christmas Eve was spent having our 3-month-old car towed back to the garage. I just wish Volvo was more upfront with the issues and did not give the owners the run around. Someone at the dealership said this happens to some of the cars on the lots and the "fix" is to leave them running for 5 hours?!? Are you kidding me? No one has time for that. Sounds like a recall to me if they cant figure it out. As of today, we still have a loaner and there is no answer, fix for the issue. If these issues continue, I will be forced to file a complaint with the BBB and see what Volvo can do for me. I cant have my wife and child on the side of the road because the car is having some issues. That just isn't safe by any stretch of the imagination.
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Headache
Cooper Towne, 03/04/2023
2023 Volvo XC60 B5 Ultimate Dark 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
66 of 68 people found this review helpful
I took it in 7 times for a severe engine vibration that would shake the cabin.
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buy it at your own peril
Peter, 05/30/2023
2023 Volvo XC60 Recharge T8 Plus Dark 4dr SUV AWD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
63 of 66 people found this review helpful
Volvo cars have left me disappointed when it comes to reliability. Unfortunately, their service and customer care only add to the frustration and make you question your decision to buy a Volvo. Let me share my personal experience, and you can be the judge. One chilly morning in mid-December, my new XC60 Recharge unexpectedly shut down for no apparent reason. After reporting the issue, it took roadside assistance a whopping 12 hours to arrive. Imagine being stuck in the middle of nowhere for that long. When they finally showed up, they attempted various fixes but to no avail. Ultimately, they had to tow my car to the service center where I initially purchased it. To my dismay, the service center neglected my car for the first four days without even offering a loaner vehicle, despite my repeated requests. This was quite disheartening considering they had claimed to be a premium brand when I purchased the car. In reality, their service fell short and felt more like a budget option. After spending over a week in the service center, I was finally asked to pick up my car. However, my happiness quickly turned into disappointment when the dashboard started showing errors within 10 minutes of driving. I had to return the car the very next day for further repairs. As of my latest update on January 31, 2023, my car is still in service for the third time in the past 45 days. In fact, during the last 45 days, I have only had my car with me for a mere 3 days; the rest of the time, it has been at Palo Alto Volvo Service. Please do not assume that my case is an isolated incident. If you visit Twitter and search for tweets about Volvocars, you'll find numerous similar experiences shared by others. It's disheartening to see a brand with such potential fall short in terms of reliability and customer support.
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NOT HAPPY
Bobbi Birney, 01/30/2023
2023 Volvo XC60 B5 Core 4dr SUV (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
43 of 46 people found this review helpful
Not a good start. Computer problems. Had no heat in the car, had no radio....now I have no wipers. They kept saying the car has glitches. ALOT OF THEM TOO !!! Back to the dealer because the person in the ceiling that I push a button for ALL THE TIME can't help me. So here goes again. Back in my jeep it is at least thays reliable. UGH
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Amazing Car! Absolutely love our 202 XC60 Recharge
Nick A., 08/22/2023
2023 Volvo XC60 T8 Polestar Engineered 4dr SUV AWD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
10 of 10 people found this review helpful
We recently leased a new 2023 XC60 Recharge and could not be happier. Best vehicle we ever owned which includes BMW X5 and Mercedes GLA. XC60 is elegant and sophisticated and rides so smoothly. Power is incredible as well. Highly recommend!
Excellent last car before full electric.
XC60 Extended Owner, 01/01/2023
2023 Volvo XC60 Recharge T8 Ultimate Bright 4dr SUV AWD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
21 of 23 people found this review helpful
Fantastic car, comfortable, powerful, excellent on rough roads and long road trips. Love the OTA updates and the additional features they’ve brought to the car. We live in a place with tons of snow and rain throughout the year and this thing eats it all up like it’s nothing. Not sure where all the claims of electrical and mechanical complaints are coming from but I’ve got 5600+ miles on the extended range edition so far without a single issue. Love the Android auto system, generally just yell at Google to do something like play music, makes call, adjust the seat or wheel heating, find something on the navigation and it just works. I’ve owned a 2011 V50, a 2016 XC70, a 2019 XC40, and now this XC60 and not had a SINGLE mechanical or electrical issue with any of them. Put well over 80k on each and 210 on the V50 and they all kept going strong. I’ll consider the Polestar 3 only because it’s basically a Volvo and I don’t need all the seats in the EX90. Elegant, powerful, and reliable. Couldn’t ask for more except a better charging infrastructure in condo buildings…
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Bye, Bye German SUVs!
Diane, 10/16/2023
2023 Volvo XC60 Recharge T8 Ultimate Bright 4dr SUV AWD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
15 of 16 people found this review helpful
I bought a 2023 XC60 plug-in hybrid (Recharge) three months ago and will never look at another BMW, AUDI, VW or Mercedes Benz. It helps that my husband and I are longtime users of Google products; we are completely at home asking google to change the heat, fan, radio station, find a destination or play a tune from youtube music! Our hands never leave the steering wheel. In the three months I've had the car, I have only filled it once at a gas station thanks to the 43 miles of EV range we get. Sometimes it's 47 miles in warmer New England weather. Recharge vehicles come with two types of wall chargers, but we use the 220 exclusively and get a full charge in 5 hours. Fortunately we have a garage! Yes, they're expensive, but it feels like this might be a 'forever' car for this 70+ year old in CT.