Used 2019 Tesla Model S Consumer Reviews
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Should there be a person to answer questions ....
Tesla offers zero customer support and has designed a dealership where they want no live interaction with their customer. If you have a question, want to schedule service, need a part, be prepared to be shuttled to a web site. I returned the car within the 7 day 1000 mile time period as the gas mileage on the highway was 25% under the 300 miles promised. There is no documentation when you return the car and it is not possible to get someone on the phone to answer a question.
Best Car I’ve Ever Driven
Just got a used ‘18 100D and absolutely love it. Best car I’ve ever driven. It’s unlike anything else. I have a family of 4 and the trunk is huge and I rides like a dream. If your lifestyle aligns with an EV this is the one to get.
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- 75D SedanMSRP: $18,50032 mi away
- Long Range SedanMSRP: $24,99540 mi away
- Performance SedanMSRP: $33,97538 mi away
Best car I’ve ever driven (and I’m 62!)
I love cars and spent a long time evaluating between high end cars. So glad I chose the long range model S. The Tesla is so fun to drive, Is comfortable, spacious, the infotainment system is intuitive to use, and it gets better each month with new features. And almost no maintenance!
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DOA
Car was dead on arrival. When they unloaded it from the truck, it wouldn’t even turn on. No problem. The dealer charged it overnight, and then determined that the car needed a new battery. It was sent off to Tesla three weeks ago, and no update on that status.
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Horrible Purchasing Experience - Do NOT recommend
UPDATE: I was driving my (brand new) Tesla Model S on the highway. As soon as I got on an off-ramp, I heard a very loud screeching/grinding noise. I pulled over, and there was a large metal piece hanging from the bottom of my car. I eventually brought my car into the shop. They said that there is no evidence that I bottomed-out or hit anything. INSTEAD, I was informed that Tesla failed to properly attach a large piece of steel to the bottom of the car. They said either screws were missing or loose. I've only had this car for a few weeks and this is another ridiculous issue. ORIGINAL REVIEW: The purchasing process was unprofessional and frustrating. Here are some examples of what occurred: (1) A Tesla representative informed me that Tesla matches CarMax appraisals. However, despite having a CarMax appraisal, I was required to provide two more appraisals from CarMax in order for Tesla to match the trade-in value offered by CarMax (resulting in three appraisals total). This resulted in hours of phone calls (with both CarMax and Tesla) in addition to multiple trips to CarMax locations, which forced me to miss a lot of time at work. (2) I asked many questions about Autopilot during the purchasing process. I also received documentation on Autopilot versions and features to make sure I understood what I was purchasing. Despite this, the features I received are subpar and I was expecting to receive many more features. (The version of Autopilot in my Model S is basically a glorified version of cruise control. It defeats the purpose of buying a Tesla.) I am incredibly disappointed in Tesla's practices of periodically repackaging Autopilot features with minimal to no visibility on the buyer's side. The documents I received describing Autopilot are very unclear and the conversations with Tesla representatives did not provide adequate clarity. (3) My Model S arrived with a damaged door. I now have to take more time off work to make an appointment and get it repaired. (4) My spare key does not work. It is unclear if they gave my spare key to the wrong customer. This is very disconcerting and I do not feel comfortable keeping valuables in my own car. (5) When I contacted Tesla representatives about the above issues, I was ignored for multiple days and had to follow-up numerous times with different representatives in order to get an answer. The answer I finally received was along the lines of "Sorry. Make a service appointment through the App." It should not take a week for me to receive a basic answer like that. I also would've expected the Tesla team to be more accommodating considering how difficult this entire experience has been.
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