Used 2020 Tesla Model 3 Consumer Reviews
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The hype is real
Adam Liu, 04/18/2020
2020 Tesla Model 3 Long Range 4dr Sedan AWD (electric DD)
11 of 13 people found this review helpful
Super cheap to run, intoxicating acceleration, amazing technology, and better quality control than any previous Model 3s. What else do you need in a car?
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Voided warranty from dust
Greg, 09/23/2021
2020 Tesla Model 3 Long Range 4dr Sedan AWD (electric DD)
9 of 11 people found this review helpful
This is the worst experience of any car company I have ever dealt with. AC never worked right they claim dust voided my warranty. People think that's a joke but its true. Reno Tesla has the attitude they can do what ever they want to help the bottom line. We will see what a judge has to say about breach of contract.
2020 Tesla Model 3 for sale near you
3 of 178 listings
- Standard Range Plus SedanMSRP: $19,50016 mi away
- Long Range SedanMSRP: $24,4944 mi away
- Standard Range Plus SedanMSRP: $25,9909 mi away
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Customer Service will convince you not to purchase
NotsatisfiedATALL, 11/24/2020
2020 Tesla Model 3 Long Range 4dr Sedan AWD (electric DD)
49 of 68 people found this review helpful
I read and was warned about Tesla and their extremely POOR customer service. I didn't believe it and now since July 2020 I do believe it. If you expect any help after the purchase you are better off spending the money on the other car brands since they are getting just as good at electric cars as Tesla only they have a deep rooted care for customer service. You have been warned now too.
Beware!! - You'll pay the cost of a Mercedes, but
Richard1, 12/10/2020
2020 Tesla Model 3 Long Range 4dr Sedan AWD (electric DD)
54 of 78 people found this review helpful
Tesla is very “smart”. Their website has no place to post reviews. On the positive side, the car goes like hell!, but be aware, you're going to be screwed. You'll be paying for a Mercedes and you'll be getting a stripped down EV "Camaro" without an am radio, or even a dough nut size spare tire. Since your time isn't important to Tesla, you can sit and wait for service to show up if you find yourself in the middle of no where. The satellite service is not as good as SiriusXM and after your initial free trial, it’ll cost you an additional $120+/ yr to keep the limited radio and full view GPS. If the car was gas powered, you would be paying extra for the gas tank cap. Tesla doesn't even give you a 240 volt connector - it's a necessity and it's an extra measle $35 charge on a $50,000 ++ car. Charging the car on a 110V line takes forever. You’ll need the connector. When our initial $100 deposit was mysteriously converted to a "purchase fee", we should have known what was coming next. Tesla warns you that you shouldn't take the car to a car wash, because the paint ($1,000 extra) is very thin. It should only be softly hand washed. We bought the premium 4 wheel drive model. Then we found out we had to spend another few hundred just for mats, little insert trays, a camera security recorder and a garage door opener connection. Worse, the single console information display is NOT ADJUSTABLE. It's going to eventually be a lawyer's field day. You have to take your eyes continuously off the road, because the information console doesn't extend or tilt. Our Mercedes is an operational dream by comparison. Our first routine service was supposed to have taken 4 hours, but it ended up taking 4 days, because of poor scheduling. It's extremely hard to reach anyone at Tesla by phone for pick-up arrangements. The car sat outside at the service center as the battery reading went from 232 miles to 56 miles. Another positive note: The people at Tesla are very nice, it's the management that's flawed. They show little regard for their customer base. We bought our Tesla based on You Tube reviews. Now, it seems that Tesla must have purchased the reviews. We love driving an EV, so we can't wait until Mercedes comes out with a mid-size or SUV competitor. The Tesla experience has been really disgusting, but the car is fun to drive!
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No Car Under $100k Can Match Model 3 Performance
Craig B, 09/10/2020
updated 09/14/2023
2020 Tesla Model 3 Performance 4dr Sedan AWD (electric DD)
7 of 9 people found this review helpful
3 year end-of-lease update: Again, at the end of 3 years, no major changes or updates, all my main points on my original review stand. It's pretty obvious at this point that there's a massive shift from gas cars to EV's because of cars like Tesla's Model 3. You simply can't say honestly that any gas car's (under $100k) performance or cost of ownership is clearly better than the Model 3, or even on par, in my opinion. After 3 years, I did start having problems keeping one rear tire fully inflated, but it was 2 weeks before lease-end, so I just dealt with it. The total maintenance cost for anything outside of environmental (like the bolt in the tire that forced me to replace the two rear tires) was maybe $15 in 3 years, for windshield washer fluid. The steering wheel did end up being replaced by Tesla (tech came onsite to do it for no charge, plus fixed a recall for a cable in the trunk at the same time) because one patch on the left side started rippling and finally tore after 2.5 years. We did a final road trip from the Silicon Valley to Las Vegas a month before lease-end, over 1300 miles. The dynamic routing to chargers is simply amazing compared to what I hear people go through with other EV's. Charging cost total was $119, which would have cost $275 for a comparable sedan, maybe $350 for an SUV. Even in nearly 120 degree temperatures (128 at one point because of the pavement magnifying the temperature), we were perfectly comfortable inside, driving on the strip. This car is as flawless as any car gets. On the 12 month update points, #1 got better and #5 was resolved, I think with software updates. I was sad to return my Tesla Model 3, and truly had a feeling of dread in my heart, like I was losing my dog. But, I had little choice since I'm waiting for my Cybertruck, the lease ended, and I'm still waiting. It didn't make sense to pay another year for CA tax to extend the lease a few months. 12 month update: No major changes or regrets, all my points on my original review stand. This is by far the best American car you can buy and I must not be alone in thinking that, because I see truckloads of new Teslas shipping out every day when I drive to work. They are built less than 5 miles from my house. After 1 year, I sometimes have to reinflate the tires and sometimes have to refill the windshield washer fluid, but that's the extent of the maintenance for this car. I do not miss paying $400-$800 a year for maintenance like other cars I've owned in the last 20 years. I did get a bolt stuck in a rear tire in the past couple of months (yes, a bolt, not a nail), but no problem for the Tesla. At first I thought to get it fixed at a Tesla maintenance place, but even here the soonest I could get anything done with them was in a week. HOWEVER, my local tire place had no problem fixing it within 4 hours. A Tesla is just another car to them. So, Tesla maintenance is tires and windshield wiper fluid, THAT'S IT. Leave it plugged in until you need it, just like your rechargeable vacuum cleaner. Even your vacuum cleaner has more moving parts like a fan belt, so I'd say it's even more problem-free and reliable than your vacuum cleaner. Updates to the few "problems" I noted at 6 months in the last sentence on each item: 1. The automatic collision warning system is very conservative, possibly a bit much, sounding the jarring "alarm" too often. After recent Tesla updates, this is mostly fixed. Times when it would have alarmed before it no longer does. 2. The accelerator and brakes work differently than a gas car, essentially making it unnecessary to use the brake 98% of the time. No change or real problem, just an adjustment as a driver. 3. The automatic windshield wipers can sometimes get confused by heavy dust and wipe constantly when there is nothing to wipe, requiring you to turn them off for a bit. Still happens sometimes with poor air quality, but don't have to turn it off like before, probably due to updates. 4. I had a driving situation recently where the sun was nearly setting, but happened to be directly behind me, pointed straight at my rear view mirror. It seems to have no dimming toggle like most cars, and I saw no dimming. This is a very rare "problem", but I haven't seen it happen in 6 months. 5. Logging into Youtube to view subscriptions on my account doesn't work unless I go to a site in the web browser and log in using my Google account. Still not fixed, but not a big deal since I never just sit in my Tesla parked often. 6. It doesn't support tuning to local AM radio stations, but then I found all the AM radio stations I listen to in the streaming app TuneIn. No change, not a real "problem" unless you live in a place where your local AM stations haven't moved to FM or a streaming app. 7. One day when the charging cable was unplugged (while the dryer was in use), pushing the button on the plug-in didn't open the charge port on the Tesla. Not a real problem, no changes in past 6 months, just need to adjust as an owner/driver. Original Review: I've owned this car for six weeks and it just amazes me every day. Not only is there no daily drive car that I can't turn into a little dot behind me in three seconds, that level of acceleration is always available at every speed. So, it doesn't matter whether you're at a stoplight or going 40 on the freeway, I can zip to 40 or 80 from a stop or 40 MPH like nothing. That alone is amazing because every sports car I've ever driven has *some* lag *somewhere*. Not this one, I imagine, until you take it up to its top speed of about 162 MPH (which I haven't and probably never will). As I tell people, that is incredibly valuable every day driving in California, at least until a lot of people buy this car. Until then, I'll enjoy merging onto freeways, making every other car look like they are standing still. And the other amazing thing is I just go home every day and plug it in to charge overnight, then every day I drive by a gas station, always thinking "never gotta go there again". And, unlike everyone else I've known who owned an electric vehicle, I never have to worry about how I'm going to plug it in at the office during the day just in case I drive more miles than I normally do. Even accelerating like crazy all the time, driving 25-60 miles a day, I never use more than 25% of the total battery, more typically around 10-15%. And using the dryer outlet in my garage, it never takes more than 3 hours for a full recharge of about 25-30%, typically less than 2 hours. Supercharging is much faster, but I haven't seen a reason to get a higher power outlet installed. And I configured it to do any charging in the middle of the night when the cost is the lowest, so it just makes sure I'm always ready to go at 8am on any day.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value