2024 Ram ProMaster Cargo Van Consumer Reviews
Pricing
JUNK WARNING DO NOT BUY
Just like all the other reviews, after 115000 needs new tranny, also entire top half of engine needed to be replaced. This is a legal lemon. I've replaced more headlights on this truck than all other trucks I've owned combined. Struts have been replaced twice the cargo doors never worked correctly need a new radiator for the second time. Please save yourself the money and aggravation do not buy. This is by far the worse vehicle I've ever owned including the used trucks
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560 miles from new and left rear brake locked up.
Do not buy. Traded my Ford for a lemon. I have had van 8 days. The day I left dealer to have motor shake and tires that are square. I drove van 45 mile home and tires got better and engine shake stopped after a couple of miles. I shook it off to bad gas. Well today driving down interstate 10 miles from home it starts to smell like something burning. Guess what left rear brake is stuck and smoking. I was in fast lane and trying to move right. But now we motor starts to miss and power loss. Well after stopping to figure out what the hells going on and waiting an hour to cool off. It made it home. Called dealer to find they couldn't get it in till the next day. So here I sit. Story to continue. Lemon law will be on menu.☹
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- 3500 Tradesman High Roof Cargo Van w/159" WB, Front Passenger SeatMSRP: $60,5656 mi away
- 3500 SLT High Roof Cargo Van w/159" WBMSRP: $64,4606 mi away
- 3500 SLT+ High Roof Cargo Van w/159" WBMSRP: $65,7706 mi away
Worse van ever.
This announcement is in regards to the 2018 Dodge ProMaster Ram. We are an experienced and established logistic company with a fleet of 160 cargo vans contracted with several companies. In the past, we have used several cargo brands such as Ford, Chevy, and Nissan. Recently, our leasing agent has switched us to the 2018 Dodge ProMaster Ram. Immediately from the first month of service, we have encountered countless problems that we have never experience before when using other make and models. The two main issues are mechanical and vehicle structure within less than 700 miles. The mechanical issues we have dealt with are the following, Serpentine belt, controls several important part of the vehicle such as AC, alternator, and power steering. The serpentine belt comes off which is not normal, and we are unable to prevent this issues. Transmission, the vehicle does not shift properly or not at all and the gears disconnect leading to rolling of the van which has lead to an accident in our fleet which has totaled another vehicle. The shifter in the vans are loose and/or becoming loose. Within the first 3000 miles, the front tires bald without reason which is abnormal as well. The structure issue is the door handle hinges. The door handle hinges mounted to the frame are weak and snap out regularly making it unable to open and the hinges actually break off the van. In January and February 2018, we made a formal complaint to Dodge through out leasing company. We had two visits from two different Dodge personnel and discussed the issues state above. During the visits, the Dodge personnel admitted to being aware of the hinge issues. Dodge personnel offered to only assist us to the mechanical issues, transmission and serpentine belt. However, they have not fixed the vehicles thoroughly, and are continuously being serviced. Within Dodge service, we are not reimbursement or given an incentive for the down time these vehicles are being serviced. The front tires and structural issues are still being overlooked. This announcement is to bring attention to all consumers to not invest in 2018 Dodge ProMaster Ram. Your money and safety are at risk. .....
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7 promasters, always broken
We own a tour company and switched our fleet to these vans because the design is easy for clients to get in and out of. Boy, did we make a mistake. Out of 7 vans we have lights going out weekly, rain coming in from leaking roofs that we had in the shops over and over again. Out of 7 vans- 3 had transmission replacements in under 70,000 miles and 3 more had lifters clicking at under 80,000 miles. We replace lights weekly and now we’re having airbag sensors going off. We honestly have had to rent vehicles all summer to replace these pieces of junk and if you buy one have a good tow/rescue plan because you’ll need it. Junk, junk, junk. We will be switching to a chevrolet custom up fitted van and it may not be as friendly for customers but at least it won’t be sitting in the shop for 2 weeks of every month.
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Buyer beware!!!
I ordered my Promasyer 2500 159 with extended back. Waited 8 1/2 months for delivery. I have had 17 days and it already broke down.. less than 400 miles..
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Solid and versatile
I’ve been driving this van for almost two years now as a service rep in the music industry. Routinely, I do about 35,000 miles a year and currently have 53,000 miles on the van. For the capacity (2500 extended high roof), the MPG has been outstanding at 18.3mpg average over the 53,000 miles. I’ve not had any mechanical issues except for one: They shop that put in the aftermarket trailer brake controller put a screw through a wire. It didn’t cause issues at first, but after several thousand miles it caused an intermittent short that left me dead on the road. I can’t directly blame RAM for that fault but I will say that it is foolish that RAM makes a van with this towing capacity but doesn’t offer a factory trailer brake option. With the addition of a lumbar support cushion, I find the van to be very comfortable. Yes, it rides like a cargo van, but it’s actually not as rough as most 2500 pickups I’ve driven. The heater and A/C keep up just barely when your driving on a day in the extremes. Where I’m at that means anywhere from 0 to 100 degrees. As a driver, my only real complaint is that the passenger A pillar is a HUGE blind spot at intersections. This has caused a few close calls. I have towed a 7x14 enclosed double axle trailer weighing about 5,000lbs when loaded and the van does just fine with it. Due to the van blocking the wind, I still get a remarkable 13.5mpg towing this trailer at 70mph on a calm day. I’ve towed it maybe 3000 miles and not had any issues. Just remember that you’re towing a trailer in a big van: you won’t do jackrabbit starts. All in all, I’m very pleased with this van for the work that I do. I see a lot of negative reviews here on them and the negative reviews far outweigh the positive ones. I’m not sure if this is because these are prone to issues or whether it’s because people are more likely to comment if their experience is negative. My experience has been almost 100% positive so I think it is probably the latter.
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SOLID Van!
Great vehicle in its class. The payload and hauling abilities are on point as well as interior space. Definitely the most spacious of any van I’ve been in. Smooth ride, handles well for its size, and muscles up hills when fully loaded. Very reliable and mechanically sound. Maintenance and oil changes are dirt cheap (I change my oil for $50, a Mercedes cost $300, couldn’t imagine repairs, no brainer). These vans are a great answer to the Mercedes Sprinter which I’ve heard first hand have plenty of costly issues. All in all a fantastically reliable vehicle.
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2014 and 2019
Just replaced my 2014 ( only 30,000 miles ) with new 2019 Promaster. In 5 years couple factory recalls and problem with key fob - fixed under warranty. Using for construction business and camping. Love great turning radius and decent off road capability. Test drive couple Transit's and liked it, but Promaster is smaller outside and bigger inside - decisive factor for me. Only van wide enough to put bed "across " ( I am 6' )
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Can’t see
I replace headlight bulbs in a constant rotation. Every 6 months one burns out. The doors lock closed at random times. When it snows the air vent fills with snow, melts then freezes into a solid block. Had a total brake failure at 44,000 miles. Brake pedal went to the floor, no brakes ! Getting anything from Promaster is a joke.
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Can we do a Class - Action Here?
2014 2500, 2016 2500, 2017 2500 & 2018 3500 Dodge ProMaster. I have had 4. The one I have now is a 2018 with 46,000 miles. The lifters, cams, transmission flex plate and torque converter was replaced. It took 4 weeks to repair. Had it out of shop a week and transmission issues with hard clunky shifting now going on. It didn't have a transmission issue when I took it into the shop???? I have spoke to 3 dealerships. They blame Dodge and Dodge blames the dealerships for these extensive amounts of time they are required to be in the shop. I have spoken to countless other owners and simply put - if you need these vehicles to be on the road earning revenue, you simply can not afford to have these in your fleet. I wrecked one and it was out 6 months at a Dodge dealer for repair. ANY repair, you have to leave the vehicle 3 days to 2 months. All but one had Lifters, Cams & Flex Plate Issues
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Great for utility horrible to drive + hour
I bought it to haul my off road motorcycles and it works very well for that purpose. Fuel mileage is decent at about 13.5 in the city and 18.5 on longer road trips. My complaint is it is the most uncomfortable vehical I have ever driven. The wheel won't tilt and sits at a strange angle and the seat has one low set arm rest with the door bolster too far away to sit straight up and down with my arm on. I find myself leaning towards the door so my arm rest on the bolster and also forward to hold the wheel and end up in pain after an hour. I have taken it on 2 four hour trips and it takes days for me to recover. I now constantly correct my leaning and just hold my left arm out so my back is better but my shoulders cramp so I started putting a pillow between me and the door, it helps. It's a 45,000 dollar vehical that I have had for 3 weeks and I am looking for aftermarket steering collum, door bolsters and seats and will pay what ever it takes when I find then. So it is great as far as utility and would be wonderful if I did not need to drive it further that 10 miles. Drivers erganomics are by far the worst I have ever experienced. I really regret not buying a ford transit.
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The van from hell!
Always at dealership! Replaced the cams 5 times, two radiators, control arms, Tie rods, sliding door, and now getting ready to go back in for front axle boot leak. Non stop headlight replacements and a dummy light that never goes off. I will never ever buy a Ram/ Dodge vehicle again. Needs to be a class action lawsuit against Ram for us buyers. I don’t feel safe driving it!!!!
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Still total junk!
I bought one New in 17 and they had to take it back after 500 miles because everything including the transmission was failing! My friend didn't listen to me or read all the bad reviews and bought one anyway, 3 weeks later he's in total regret. Doors that don't close windows that leak electronics that fail transmission slips out of fourth gear! Who the heck is doing quality control on these things?
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Stay away
Have 4 promasters in my fleet,all have had to go back to dealer for issues.The parts are not avaliable anywhere,can't even get brake pads at a parts store,you have to find them online from China .Constant electrical issues with sensors and safety equipment,take to dealer and they make up excuses to not fix it if you added anything to the van.I have been waiting over a year for a mirror that no one but dealer stocks but its on back order and price of shot up from 500 bucks to 1000 while waiting.Ive had to replace the rear brake pads in all.of them with less than 30k miles while the fronts are fine,dealer says its normal, but I know its not.Stick to ford or chevy,these things are junk.
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how could dodge screw up a van this badly?
simple, they bought a fiat and rebadged it. engine top end covered under warranty. transmission replaced under warranty. head lights keep blowing out. serpentine belt comes off. the lit goes on. absolute pos.
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Absolute trash
Bought brand new. Currently 25,000. Just out of 3 year 60k warranty. Chrysler won't cover anything. Will never buy one of their products again. Period.
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Safety Nightmare!
Third update: I haven't had a full tank of gas in 3 months. I've had to stop at multiple rest areas and gas stations to fill up. Another non dealer shop looked at the fuel issie and it is a design issue. The fuel filler neck is too vertical and it causes the gas pump to shut off randomly. Once the flow of gas is interrupted for any reason (such as someonw starting fueling on the opposide side.) It clicks off and will not take any more fuel. I've also been blocked from the RAM Trucks facebook page for posting interior photos showing how my knee rests on the shifter and could shift it into reverse from a bump. Second update: Edmunds wanted another update. Well it's still a nightmare. You can add incompetent dealer service to the list. They repaired the mirror, but could not find the fuel system issue claiming they went to a gas station to try it. (They did not.) They did a tire rotation and didnt reset the TPMS. They left the fronts inflated to 80 psi, then changed the rears to 62 psi. (Why? Trying to get the tpms light to clear? What a random pressure.) The rears should be 80 and the fronts 42. I had to fix this myself. The service manager ignored my calls so the light stays on. The slider door does not latch unless you slam it, and you have to put some force into closing the rear doors also. In case i didnt mention it, there's an active recall for the shift control becoming detached and the trans would stay in the last gear you selected, so no park. First update: I was asked by Edmunds to update my review: well all of the below still stands. Winter driving is useless and trying to get out of driveways with a slight rise at the road such as roadside ditches are dangerous as you cannot stop to look unless you want to back up and try again. The driver side heated mirror is inop and i'm still having problems filling the tank due to poor venting. The windshield washer nozzles stick up in the wiper area and have very weak clips. I cannot use a snow brush here or else they will fall off. So yes. This vehicle is still a nightmare on wheels after more time getting used to it. Original Review: So I just got one of these vans issued to me for work. The front wheel drive shudders in reverse going uphill unless you give it a lot of gas. To reach most things in the cab, you have to reach for them which is dangerous while driving. Cup holders, cruise control, hazards, radio dials. The driver side mirrors are obstructed by the pillar in the window (which doesn't roll all the way down.) The steering wheel doesn't tilt but does extend. (part of the linkage is exposed at your feet.) You're sitting so high up, it feels like you're driving a bus. The 12v plug only works when the van is running. The radio doesn't remember your last input setting. (Playing from USB or bluetooth? When you start the van again, it starts playing from the radio. There is no way to turn off your headlights and leave your parking lights on. Cruise has to be enabled after starting the van each time. I feel like I'm going to snap off the front doors since the stop in the hinges does not line up until the door already feels like it's bending. The mirrors are power folding and all 4 do have power adjust. (Why did they include a rear view mirror with solid rear cargo doors?) The reverse camera is a nice feature. It does have good cargo space and my 6'3" self can climb in the back comfortably. (Short height van) The sliding door helps when I have to park in a parking spot and still get at tools. The cabling to the rear cargo doors does seem like a future point of failure. The rear axle does not provide much ground clearance. There is a very basic light in the rear cargo area that is all but useless. There is no third brake light likely due to how wide it is. The cab and cargo door locks are two different buttons and you cannot program your horn to honk to indicate it's locked. The gas tank doesn't always fill to full and the gas door is flimsy plastic. I'm sure there's more I forgot, but here's a book to read to get you started.
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Worst vehicle purchase in 53 years
Nexen tires have very little traction, spin and slip on 5% grade with wet pavement. Passenger compartment unconfortable . 3300 miles transmission failed, took 14 days to get a replacement.8/21/19 , AT 63771 miles ,check engine warning , miss firing ,serious lose of power, 3771 miles out of warranty, 7/31/20, (no problem found swapped components ) $420. 8/17/20 64459 miles same problem, replaced # 1cylinder power module $343. 8/21/20 65660 miles problem is back (has bad injector wiring harness) repair estimate $785.like hell BUYER BEWARE!!!!!!!!
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After 40,000 miles
It's been 24 months living with the promaster and all is good, mileage has suffered as a result of Minnesota winter, about 15-16MPG with mornings warm up. Other wise all is good, riding in a tin box full of tools is not a joy, so I hung two moving blankets between the cargo area and the front which quieted things down a lot, also helps with AC and heat. Love all the room! I’ve had two issues one was a factory recall which was no problem and I had a leaky radiator which was replaced under warranty all good. I’m now shopping for a new set a tires and plan to use the van another year or two before I trade it in. I am a Landlord and I do a lot of my own repairs and turnovers, so one day I may be mowing grass, the next day I may be fixing a sink, or remodeling an apartment and hauling building materials. The van has great cargo room, I can drive my 46" riding mower right into the back, or wheel in a new fridge and not have to lay it on it's side. I have installed Dewalt toughsystem racks that hold all my tools, and fold away when I need the extra cargo room. On the highway I average 22 MPG, combined city highway I average 17.5. The van is easy to drive, great visibility, plenty of power to get onto the highway, great bluetooth feature, good by commercial radio. The radio turns on with out the key which is nice, the dual locking system is harder to get use to, one button to lock, but one button for cargo area and another for cab access. Great van, ride is a little rough, but it's a cargo van, not a limo.
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This vehicle its piece of crap
Fuel fill door just brake on my hand that thing its made out of plastic, you can peel the paint of the vehicle just by touching it,not comfortable at all and you can get stuck in an inch of snow, dont waste your money buying that piece of crap
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Useless
I have driven various makes and models of service/utility trucks and vans for 41 years with some of those vehicles being as old as 25 years at the time and each with its own positives and negatives, but the Ram 1500 Promaster is by far and beyond the most poorly though out, designed, engineered and built utterly useless (insert explicative here) I have ever driven. The entire cab is a complete joke as far as utility and functionality, and the steering, brakes, acceleration, visibility, etc are also a complete joke making this vehicle nothing more than a completely irritating and useless deathtrap with lots of cup holders
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Ram shopping for unwanted bundle packages.
I have been shopping for a Ram Promaster Cargo Van 150 or 250 high top, either with a 136 or 159 inch w/b. I want speed control, rear door glass, key fobs and back up aid. If I was going to pay for stuff just to jack up the price give me swivel seats, the larger generator, the 12 volt rear plug and trailer hitch package or the alarm system. However all Ram wants to sell is stuff I really am not interested in like aluminum wheels, fancy grill, side wall paneling, wood floor, appearance group and the like. Who needs most of this stuff in either a work or recreation vehicle? Your not making me want to buy your product, your telling me to shop your competitor to get what I want and not pay for what I don't what. Not a van within 500 miles of what I want. You make a van to appeal to practical needs and mess it up thinking it should be dressed up like a luxury car which it is not. You're as bad as the phone service providers wanting to make bundle packages that is driving landline users to pull the cord. No wonder more Transits sell than Promasters. You just don't get it.
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Warning transmission switch!!!
For accident I touch the transmission switch when back to reverse i almost broke the transmission. Transmission switch have not security to put reverse.
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Increiblemente mala transmicion
La transmicion de mi 2019 ram promaster fallo y aun no tengo ni 9,000 millas en el... es miy bueno en la nieve y el espacio esta muy bien.. pero fallo la transmicion
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WORST VAN EVER. DUMB DESIGNS. DOESNT WORK. ETC.
ANYTHING ELSE IS BETTER! SPRINTR. TRANSIT. NV ETC. Using it for work. 41,985kms. WORST: To go in reverse it has to go forward an unknown amount first. ??? Dangerous! We needed chocks and 2guys to get it out of this situation! Ridiculous. • Rear door latch doesnt work. • Butt ugly. • God knows what else is wrong w ths thing.
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Junk
2021 Ram 3500 Promaster Roadtrek Zion Can’t find a dealer within 100 miles that will service it or will fix it! But that’s ok the only people that really got screwed was Ram because we will never buy another SOLD the POS
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Love it!
Bought a new 19 promaster already have 24k. It's been great. No issues just oil changes. Comfortable to drive convenient options. I highly recommend this van
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Just leased Dodge Ram 3500 PM HR Extended 159”
Beautiful, reliable work vans. I will update this review as they’re put in to service.
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Work van sucks
I have a promaster or blowmaster or nogomaster as I refer to it that is a company vehicle. It's a 2019 less than 80000 miles. This piece of junk has been in the shop 5 times for significant repairs . It is currently in the shop at Steve white Doge in Hickory North Carolina where it's has been for 5 weeks . I would never recommend anyone buy a Doge van if you are crazy enough to and live live in Hickory NC area do not use this dealership for servic.
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Really? 2023 and this van is still total crap!
9 speed tranny that only uses 6 gears! Tranny skips from 2nd to 4th, freezes up and shuts down! Brakes squeal loud on a brand new vehicle!!??! Engine revs up 3-4000 rpms sitting at trarric light! Dash lights never worked. All back doors rattle and leak. Oil leak on a brand new vehicle!? I put 75 miles on it and that was all my nerves could stand! Service dept has had it and could only fix dash lights. Informed Fiat chrysler of my intent to file lemon law action as this Mexican pile of garbage isn't worth a tank of gas.
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Could "Ram" it's way out of a paper bag!
We purchased multiple 2022 Ram Promaster Long wheel base work vans for our company and WOW have we been disappointed! We have had nothing but issues form electrical, starter, e-brake, forward safety and key fob issues. Our dealer tells us they are all software issues and not one time has had a fix for any of it... Ram put a junk product out on the road and does not back their products. We also have three 2022 Ram 2500 trucks and these have all been constantly in the shop from day one... But a Chevy or Ford, avoid these vehicles at all costs! They are cheaper for a reason
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RAM MANUFACTURER IS THE WORST
We have a 2022 Ram Promaster City which we have been waiting for a part for 9 months. We have been unable to drive for our business this vehicle for 9 months We have continued to pay the payments for 9 months without any benefit. But that is not the worst. They don't care week after week nothing. We found a used part with 1 year warranty and do you think RAM would help with the cost (it is still under warranty) Oh no because it is not their new part which could be year's before they manufacture they will not pay the labor.
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Garbage scow
Issues galore both mechanical and electrical, avoid this truck for fleet or work .
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Great work van.
I bought my 2018 Promaster brand new. I have only had issues with the sliding door catch mechanisms, which is an expensive fix. The warranty covered it for both sliding doors a little over a year into me having it, then they both went bad again, but I had to fork out the expensive repair bill for it that time. Almost $500 for a latch catch. Other than that I do regular maintenance on it from the dealership I bought it from (oil & transmission filter change) and it has been very reliable on that part. Runs great and never left me along the side of the road. I bought it in 2018 and it has almost 65k miles on it now.
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So unreliable
The amount of issues we've had with our promaster are not acceptable for a commercial vehicle. Engine started ticking after 60k miles, so we had to replace all rocker arms. We've had issues with multiple cooling fans, blower motors, A/C compressors, and we had to replace the transmission. If you need a reliable vehicle, this is not it.
I loved this van!!
I am a pool technician with a service area that's over 9,000 square miles. Put approx 35,000 miles a year on it. Yes, it ate headlights, until I invested in some good ones. Had a misfire condition at about 80,000 miles. Rear door handle crapped out at 116,000 miles, but could still open door from inside. Other than that, no problems whatsoever.
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Van
Awesome utility vehicle