Used 2018 Ram ProMaster Cargo Van Consumer Reviews
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We have a limited number of reviews for the 2018 ProMaster Cargo Van, so we've included reviews for other years of the ProMaster Cargo Van since its last redesign.
7 promasters, always broken
Adam, 08/05/2018
2018 Ram ProMaster Cargo Van 3500 High Roof 3dr Ext Van (3.6L 6cyl 6A)
123 of 126 people found this review helpful
We own a tour company and switched our fleet to these vans because the design is easy for clients to get in and out of. Boy, did we make a mistake. Out of 7 vans we have lights going out weekly, rain coming in from leaking roofs that we had in the shops over and over again. Out of 7 vans- 3 had transmission replacements in under 70,000 miles and 3 more had lifters clicking at under 80,000 miles. We replace lights weekly and now we’re having airbag sensors going off. We honestly have had to rent vehicles all summer to replace these pieces of junk and if you buy one have a good tow/rescue plan because you’ll need it. Junk, junk, junk. We will be switching to a chevrolet custom up fitted van and it may not be as friendly for customers but at least it won’t be sitting in the shop for 2 weeks of every month.
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Get a horse and buggy instead, its more reliable.
tatiana harlan, 03/29/2018
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
86 of 88 people found this review helpful
Worse. decision. ever. We made the mistake and bought two for our business fleet, a business we heavy depends on our vehicles for and one has been in the shop 4 MONTHS, it under warranty less than 30k miles on it and they still can’t figure out how to fix it! 4 MONTHS! The other one has had so many little issues its annoying, no radio currently as that is the latest thing to break. oh and also have to replace headlight bulbs every 5,000 miles, driving home with no headlights at night is SO FUN! And you have to take it to a dealer that can work on them not just any Ram dealership can. Save your money and time! The biggest issue is That it is UNDER WARRANTY and this company REFUSES TO STAND BEHIND THEIR WARRANTY ON THEIR PRODUCT!!! AVOID AT ALL COST
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2018 Ram ProMaster Cargo Van for sale near you
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Buyer beware!!!
Christopher Petersen, 01/14/2019
2018 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
74 of 76 people found this review helpful
I ordered my Promasyer 2500 159 with extended back. Waited 8 1/2 months for delivery. I have had 17 days and it already broke down.. less than 400 miles..
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Electrical Nightmare!
Preacher, 11/28/2018
updated 12/10/2021
2017 Ram ProMaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)
95 of 98 people found this review helpful
My van from the time I bought it in June of 2017 has been an electrical night mare. I have had a module replaced, headlights bulbs replaced, bulb on top of cab 6replaced, body ECM module replaced, warning lights coming on in the instrument panel, and other problems. I called Promaster and they know about these problems but they aren't doing a recall. The Promaster Rep told me this module has been on Service Call since January of this year. My van has been to the dealership 5 times and it still isn't fixed. The dealership told me they were going to have to bring in a Specialist from Promaster. I am fed up with these issues. My van is the best driving van I ever had only if I could keep driving it. Preacher I was just given this number by Promaster Service Rep 18883274236. This number goes to an organization called NHTSA. This organization is the ones who file recalls. I ask anyone that has a problem with their Promaster to call the number above. Out of 125 reviews I have found 98 % of the consumers have had the very same problem I am having.
Just wanted to add ...
Rade, 11/08/2018
updated 07/19/2021
2017 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
65 of 68 people found this review helpful
Before you buy this van read all bed reviews and run away because I wanted to feel pleasure driving everyday in my new van, instead its very anoying. I still have 2 ford e350s with over 150000 mile that start and drive smother then new PRO MASTER. I am not joking. Instead I decided to buy one with 10k miles. So far from all above reviews I didn't experience bulb changing yet. Don't get me wrong, I love this van. Great cargo space, good handling, ok gas mileage( i am electrical contractor and don't have to many things in the back and get around 14 miles per galon. Price more affordable then ford vans I drove for years and swear by them. This is stuff that happened to me in less then 10k miles: -First 15 second in the morning are very shaky and rough for engine(starts like some used cars after 100k miles). Coolant leak on coolant bottle that was changed under warranty and still leaking on the radiator(common issue with this vans, they told me at dealer place) and should be changed under warranty. And yes, they have only one certified guy in this place and wait time is over two to tree weeks just to get appointment. Transmission wait time is at least 2 to 4 weeks (dealers information because I have transmission issues already with 19000 miles). Started as big kick once,that I was thinking that's it, I am not moving any more. After that one started to kicking when you put it in drive or reverse, then same day I lost 4th and 5th speed. I head to park on side of road and shut it of, turned it on and then went away and started shifting again, and yes I tried to move to manual shifting mode before I stoped but it would not do anything(it would stay in D on the dash). Couple of days after same big kick in between 1st and 2nd gear. Just today alternator started acting. When key is turned you would hear only click and nothing would happened for first couple of times. It looks like brake fluid is leaking because when I go down the hill brake warning turns on(low oil level). Back door don't close on lower side all the time(stay lose every 4th time). Very rough shifting from first to second and 4th to 5th and 6th specially after downshifting. Forget about complaints about bad layout of coffee holders and crazy downshifting when you go down the hill or missing telescoping tilt (weird position of the steering wheel). Second time since I bought it I was at the dealer, there is no transmission codes, there is some for not being able to turn on the engine. So I have to go back there Monday morning. I am sure that this will probably be the last Chrysler vehicle in my life because I experienced more problems in 9000 miles than ever before in my life. Every time I sit in my new van I think what is next. Very stressful. Hopefully you will be smarter or you will suffer because of your decisions. Good luck. Update-January, 2019. Story does not end here :). Clicking noise of alternator almost left me in the customer driveway because because van did not want to start. So after over 50 tries finally did start the engine and I got back to my driveway where after another couple of days and another 100 tries did start and I took it to the dealer. Same story at dealer that they are over the roof with vans and one technician. Took them almost two weeks to replace starter that was bad and replace leaking radiator and I've been told that they did not have time to check transmission because there is to many vans in. Ok, I got my van back and couple of weeks after I still lose coolant and have drop of my van today back to the dealer. Transmission bucking is even worst and I experienced noise couple of times again and just wait for the day when it is going to give up. My current mileage is 21700 and I am already thinking how to get rid of this van because I just don't trust it. Update: July 2021. 32000 miles. Since then soon after my transmission was changed as it was burned completely. Turned out that half of engine also had to be replaced as it was mixing oil and water and one cylinder was bad. Even after that I am not happy with shifting as its so rough with kicking from every gear upshift or downshift. Also the engine is very shaky specially after starting but never smooth and steady. Definitely not heavy duty. I've been many times in the shop and been told that this van has minivan engine and transmission and I should consider that as kind of their excuse. Really? When I was buying it no one mentioned that that and this is the biggest van with underpowered and and transmission. All in all this is like bad marriage. Very unreliable and there is always that bad feeling before the ride. Good luck.
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