Don't get me wrong, our Promaster has been easily one of our best preforming vans... When it doesn't need to be fixed. A few months back, we got it back from the local body shop after it had been t-boned in an accident. Recently, the front end on the same side it was hit on in the prior accident. Our mechanic found that the strut mount had failed, so he called to get the part. Our wait time? Two months (projected to be available on June 30th) just for that rubber block. Our work in the heating field means we need to be mobile, and we can't afford to loose that mobility. You'd figure that you would actually be able to get parts for a new vehicle. If you can't get parts, don't bother.
Bought a 2014, it has less than 37k miles and the transmission is junk. Dodge has had the truck for four weeks and has refused todo anything about it. It is under warranty. I will now have to fix it myself. Very disappointed , I would not recommend if you actually want to drive your truck more than a year. What a piece of junk.
Only a Promaster dealer can work on these vans and They are far and few. They don't tell you that when you buy them. Very few dodge dealers are authorized to work on these vans. They have to have bought into the Promaster franchise. Therefore service can be slow and awful because the dealer knows the next Promaster dealer can be hundreds of miles away. We purchased Three 2014 Promaster vans they have all been to the repair center several times more than our fleet of 2005 Chevy vans to date. Most of our cheverlots have never had breakdowns beside general maintaince. The back up camera on one Promaster has going out on one at 39,000 miles, transmission out at 42K miles, rear tail lights continue to burn. Every one of them leak water through the back doors when it rains. DO NOT BUY ONE OF THESE, WE HAVE ALSO HAD NUMEROUS RECALLS FROM DODGE. They never keep the truck for less than a week at time two to three weeks in most cases. We are a service Company and are going to get rid of all of them, which we will take a big lose because we have our Vans wrapped and shelving unit install inside them. We as a Company are Finish with Dodge!!!!!!
1 brakes . rotors pad gone within 7000 miles 2 airbag light on within 1968 miles never fixed from the dealer suspension went when was 14000 miles both fronts dealer asked $1500 Each to repair 4 the dealer cannot even do an oil change as they have no lift for it which is sad 5 headlights low and high beams replaced within the first week around 700 miles 6 chassis cracked in the middle of the van water gets in . 7 never did the recalls as they have no place where to d oit and not a person to work on this junks .. i still owe money to this piece of crap van and loosing a lot as i do use it for work 6 days a week DO NOT BUY THIS JUNK i was never a fan of dodge Chrysler cars/vans always had a bad vibe about this cars but this one PROVED ME I WAS RIGHT
Many people leaves reviews and empty their frustration, but I want to share this: I bought my 2014 Ram Promaster 3500 cargo van in March 2015, at 140 miles, today June 1st, 2016 have already 125 600 miles. ...I am spending most of my time on the road doing expediting. .. I tried to make it as much as comfortable for me, which this van can offer you good option... My dissapointments are: 1...not very good on fuel 2...over 3,000 lbs doesn't perform well 3...the A/C is not powerful enough if you are in heat zones 4....at 125,000 the transmission broke down after I went to dealer and did the flush, just after two weeks, and of course is not in a warranty anymore 5....not enough parts, hard to find parts and accessories, even the air filters expensive but hard to find even at the dealer 6.....start leaking trough the roof when sits under the rain 7....many dealers are not equipped or authorized to work on these vans 8....the headlights low beam light bulbs every 4-5 weeks are burning This car it is burden on my shoulder without making up to it, I really don't know what I should do, I still owe 4 years of payments and I am afraid that it would not last.... My advice, not recommended. ..