Used 2019 Ram 1500 Consumer Reviews
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Didn't Make it a Month
Tree, 03/15/2019
2019 Ram 1500 Limited 4dr Crew Cab 6.3 ft SB (3.6L 6cyl gas/electric hybrid 8A)
150 of 161 people found this review helpful
We brought our truck on February 21, 2019. Loved the features and the color. So did our friends, family and neighbors. We did all of our upgrades (tinted windows, trifold top etc.) By March 14, 2019 less than 2k miles in we have no truck. Around March 8th we kept getting messages that certain safety features like (lane keep assist, remote engine start/stop and hybrid features etc) were either disabled or not working. These warnings all occurred through no fault of our own. I chalked it up to is was a new vehicle and just needed to work the bugs out. Then the navigation would only work offline. I figured maybe it was a video or something we could watch to show what we were doing wrong. Then today the check engine light came on. It was immediately taken to the dealership. We were only told there is a hit on it and we would need to be put in a loaner. I had not seen the reviews that stated others had gone through the same thing. The majority of the reviews stated that Rams were the best and very reliable. I ventured away from my usual Honda brand and today I regret it more than ever. I guess you get what you pay for but this was not exactly cheap. I haven't even made my first payment and already feel like I have wasted my money. I hope we do not have to wait forever for a fix or have to repeatedly return the truck to the shop. But I have to admit that only 1,400 miles in and already up for repairs does not give me much hope. Buyer Beware.
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Love my 2019 Laramie Longhorn but worried
Paul the Ram Guy, 11/16/2018
2019 Ram 1500 Longhorn 4dr Crew Cab 4WD 5.6 ft SB (3.6L 6cyl gas/electric hybrid 8A)
89 of 95 people found this review helpful
Drove home October13th 2019 in new Ram Laramie Longhorn, very pleased with my new truck. Now with 2,120 miles on the truck, not quite five weeks later I am concerned I've got a problem. On five different occasions the vehicle would not shift out of first gear. In each case I was stopped at a stop sign or red light and making a left turn. Upon starting up and turning the transmission remained in first gear, motor revving 4,000 - 4,500 RPM or so, until I realized I had a problem. I lifted my foot off the accelerator and let the truck slow down, it was still in first gear, almost came to a full stop, tried to slowly accelerate but still no shift. I brought the truck to a full stop, then slowly accelerated again, still no shift out of first gear. I again came to a full stop, this time put the selector knob into Park, then back into Drive mode and accelerated and the transmission worked fine. After the first four episodes I called the dealership and took the truck in the same day. First thing the service rep did is check for a OBD code, no code was generated. Dealership had it for four days and could not replicate the problem. Since I've had the truck back one more episode has occurred. Now I'm not sure where to turn. Also, one other thing should mention every time this happened it was at night
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2019 Ram 1500 for sale near you
3 of 199 listings
- Big Horn/Lone Star Crew CabMSRP: $19,873100 mi away
- Laramie Crew CabMSRP: $34,83984 mi away
- Big Horn/Lone Star Crew CabMSRP: $20,98899 mi away
See all 199 listings
The perfect truck, except for poor reliability
Chris Thomas, 12/25/2018
2019 Ram 1500 Laramie 4dr Quad Cab 4WD SB (3.6L 6cyl gas/electric hybrid 8A)
183 of 197 people found this review helpful
Wow. Beautiful truck. And there’s a great chance you’ll have to appreciate it from afar because it will spend lots of time at the dealership service center. Look, I spent a lot of time researching this truck. I read the Internet forums and I spoke with a couple friends who are mechanics at FCA brand dealerships. Everything suggested this is an awesome truck with more than its share of first year problems that need to be worked out. I discounted all of that, and assumed it is those who have the rare problem truck who complain loudest on line. Not so. I’ve had my Laramie for 4 months now, and it’s spent about 3 of them in for repairs. The sunroof leaked and caused mold in the cab. The eTorque engine battery failed and there was a multi week wait for replacement parts. The eTorque engine gets worse mileage in city or on highway driving than the non eTorque V8 Hemi. The tow mirrors get stuck facing down when you go from R to D. Random pieces of trim seem to have issues staying attached to the truck at highway speeds. The brakes make all sorts of noise they can’t fix. I’ve learned from making small talk at the dealership waiting area many many owners are having problems. Maybe not all of them, but you will live with a chronic state of anxiety about what will fail next on the 2019s. My advice is to stay away until the 2020s come out and have a time to prove whether Chrysler has their act together on quality and reliability or not.
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Nice truck but questionable reliability
SY, 03/21/2019
2019 Ram 1500 Limited 4dr Crew Cab 6.3 ft SB (3.6L 6cyl gas/electric hybrid 8A)
190 of 205 people found this review helpful
I really liked the truck, took a test drive and had to have the truck. Lot’s of great technology, 12” infotainment screen, unbelievable comfort and the 4 corner air suspension gives it an extremely smooth ride. I’ve owned the truck just under a month and it has 568 miles. I was headed to work early one morning and the truck lost power. It coasted to a stop and once it stopped wouldn’t move again. Called Chrysler’s roadside assistance and had to wait over 3 hours for the tow truck to arrive. After sitting at the dealership for 3 days, I finally got a call letting me know the transmission failed. The dealer is unsure about when they will receive the transmission but said hopefully it won’t take more than a week or two to get the truck back. Really like the truck but I’m so disappointed about the transmission failure and am concerned I made a mistake with this truck purchase.
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Vehicle Problems and terrible customer support
Ryan , 08/28/2019
2019 Ram 1500 Limited 4dr Crew Cab 6.3 ft SB (3.6L 6cyl gas/electric hybrid 8A)
52 of 55 people found this review helpful
I purchased a 2019 Ram 1500 Limited and started experiencing problems with the touch screen technology within the first week of ownership. That was the first of many problems I had over the course of a year including the side view mirrors not tilting, windows randomly rolling down, side steps deploying at random times, squeaks etc. etc., ultimately resulting in a case filed with FCA. That was over a month ago and still no resolution. One of the reasons I was told that things were taking so long was that the Area Manager was on vacation!!! To sum it up- Ram quality is terrible and FCA could care less about their customer.
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