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Used 2017 Nissan Murano Consumer Reviews

4.2 out of 5 stars
71 reviews

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Pros
Cons
5 out of 5 stars

WELLCOME TO THE 21ST CENTURY

Bill, 02/04/2018
2017 Nissan Murano S 4dr SUV (3.5L 6cyl CVT)
6 of 7 people found this review helpful

Take your time and test drive the different SUVs and then do the murano. We drive a car for ever going from a 2005 Altima to the 2017 murano is quite frankly amazing the only similarity is the length and wheelbase. The ride, handling. ease of getting in and out ,performance and road view are Acura quality at a reasonable price.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

What Infotainment

Greg, 06/14/2017
updated 10/01/2020
2017 Nissan Murano SL 4dr SUV AWD (3.5L 6cyl CVT)
12 of 17 people found this review helpful

First, let me rant about dealers. NOT EVERYONE WANTS A BLACK INTERIOR! I found this true with every SUV I was considering. I overpaid for my Murano because it came with a beautiful Mocha interior. NOT EVERYONE WANTS A MOON ROOF. While you can find a vehicle without a moon roof, they also strip out safety features. That should actually be illegal. For the price of this vehicle, all of the safety features should have been included, but only the Platinum has all the safety features. The Platinum also includes some nice bells and whistles, but not enough to warrant the extra expense to get the additional safety features. Additional Cons include the Blue Tooth completely failing periodically. I mean it greys out on the menu. In Illinois, I must use Blue Tooth to use my phone. Illinois should be dragging Nissan into court over this. Additional infotainment features flat out don't work (Google Search and Trip Advisor). The good news is that driving the vehicle is a pleasure and I am still happy I purchased it (mainly because I was able to get something besides a black interior) After almost a year, the infotainment still annoys me.Voice recognition in this car really does not work, it only frustrates. The first six months of driving the vehicle the Bluetooth worked intermittently. That was finally fixed. Steering wheel controls are inconvenient and sometimes even annoying. My last vehicle was a Lincoln MKZ and now I am used to everything working. The vehicle itself is great to drive and is very comfortable, but I will look elsewhere when my lease expires. After almost two years, I stick to my comments. In addition, the gas cap door release is hard to reach and next to the hood release. Since it is almost impossible to see, I sometimes pop the hood instead of the gas cap door release. The CVT transmission takes some getting used to, and I really don't like it. Just more reasons to look elsewhere next year when my lease expires. As I enter into year 3, I stand by my earlier comments. Well my lease has ended. My local Nissan Dealer did not let me turn the car in. I had to drive a ways to return it to the dealer where I leased it. Between the poor electronics, the poor design for the gas cap and the lousy transmission, Nissan has lost my business. When asked, I have to tell friends and family that this is not a good brand to buy.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Didn't Meet My Safety Standards

Bob Zavala, 11/29/2017
2017 Nissan Murano Platinum 4dr SUV w/Prod. End 12/16 (3.5L 6cyl CVT)
8 of 11 people found this review helpful

Our biggest complaint was that we were told that it had back up sensors when in fact it did not. The car came with w/around view monitor w/ moving object detection, which is an birds view from the top and a backup camera. If you back up to an object the system beeps once and if you for some reason don't hear it or don't see it on the screen you will hit the object. There is no way to increase the loudness of the single beep. Our second biggest complaint was that the car does not ride smoothly and I believe it was the tires that caused that. I asked Razzari Nissan to check the balancing of the tires and whether the tires might be out of round. After they finished with the car, all they did was take it for a test drive and found that some of the tires were low on air and they did not find any "flat" spots on the tires. The tire monitor did not show the tires were low on air. They refused to rebalance the tires and check for the tires to be out of round. We previously owned a Ford Edge Limited and I am disappointed in the Nissan Murano. Cannot say more on the car since I have only put 125 miles on it.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Buyer Beware

Michelle, 12/05/2017
2017 Nissan Murano Platinum 4dr SUV w/Prod. End 12/16 (3.5L 6cyl CVT)
13 of 19 people found this review helpful

At less than 1K in miles the car suddenly displayed numerous warning signals. The blind spot monitoring was turned off, the car thought I had a frontal car crash (I did not) and literally EVERY other warning sign. I called the dealership and they told me the vehicle was safe to drive. I checked the owner's manual and it directed not to drive it. Took over 3 days to fix. I also have intermittent bluetooth problems (a problem that seems to affect numerous Muranos). The car's bluetooth system does not appear to turn on and no phone can be connected to the system. The dealership continues to say the bluetooth is functioning fine blaming it on my phone despite the fact that no phone can be connected to the system AT ALL. They have actually seen the vehicle not allowing ANY phone to be connected and continue to refuse to fix it. At 10K miles the felt wheel well liner lost a pin some how (nothing was hit or bumped) and is now disintegrating. The front gray plastic on the bottom of the front bumper looks like a 5 year old car, faded and on longer gray despite being garage kept and washed weekly. AVOID this car.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
2 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

Navigation System Yields Dangerous Directions

Unhappy Nissan Owner, 01/20/2018
2017 Nissan Murano S 4dr SUV AWD (3.5L 6cyl CVT)
11 of 18 people found this review helpful

2017.5 Nissan Murano bought new. Took the SUV for a ride with the Navigation turned on. Gave me wrong directions for an interchange that was rerouted 2 years ago, then gave me wrong directions on an interchange built more than 30 years ago, then would not let me program the address based on a street corner. Brought t the problems to the dealers attention and the to Nissan. Dealer refuses to refund cost of the Navigation system and Nissan refuses to do anything to correct the problem. They have declined to replace the navigation system, want me to pay for a new navigation chip even though the car is less than one month old and that the "new" chip would not have the new directions covering long standing direction issues with their system. Not a reputable car company and not a reputable dealer. I will be reviewing my legal options. Based on Nissan's lack of action or concern about this vehicle....this will be the last Nissan i ever own.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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