First year or 2 had very few minor, but
annoying problems -- glove box wouldn't
close properly (still does not) and
loose knob for adjusting the driver's
seat back. Then fuel pump broke in 3rd
year at 24,000 miles. Defective dealer
workmanship resulted in 2nd fuel pump
replacement less than a year later. At
31,000 miles and 4 1/2 years (after
warranty expired) the fuel tank started
leaking and needed to be replaced
($1,500.00). What do the commercials
say about Mercedes' quality
engineering???? Give me a Toyota
Highlander, Acura MDX, or a Lexus RX-
Love driving it -- excellent power,
comfort (I'm 6'3" tall), roominess,
versatility (city, highway, & off-road
driving), turning radius, and view of
the road. Good gas mileage (18-23
mpg). Service department reps that I
dealt with were OUTSTANDING.
Improve manufacturing QUALITY
CONTROL!!!! Get rid of those arrogant
sales people. Put a 5 or 6 capacity CD
player IN THE DASH. Reduce the size
(and PRICE) of the option packages.
This vehicle is great with the
exception of subpar reliability. I
bought it new after being on a list
for a while, instead of an Expedition
(~ same price). I can't think of an
SUV currently on sale that I would
rather own. It drives wonderfully,
has an exceptionally smooth and quick
shifting transmission, returns 18-24
mpg in varying conditions...Interior
is very spacious and it tows a 4000
lb. boat without breaking a sweat
while getting 16 or 17 mpg in the
process!! The closest M-B dealership
Fuel Economy, long service intervals,
plush, quiet ride on Michelin LTX M/S
tires (as mentioned), spaciousness,
power, handling, great leather, towing
Engine should be smoother. Lots of
teething problems, but reliable after
that except for engine failure! It
was replaced at 60,000 miles for
suddenly burning 2 qts. of oil a
week!!! Thankfully M-B covered it
under (emissions) warranty. Hopefully
this engine will be better.
Even with all the bad press and
reliability problems my wife and I
decided to purchase the truck.
It's been relatively trouble free, and
reliable. Yes, there are some squeeks
and rattles, but they're minor. What
repairs we did have we're costly, but
it's a Mercedes. To quote a mechanic
that worked on the car... "You're
better off with the devil you know then
the devil you don't!"
We'll keep it for a while longer.
(We do like the Highlander though!)
The car is comfortable, and has plenty
of room for my family. The 6 cylinder
has plenty of power... and the truck
handles like a dream. We got the M1
package so there's a lock box under the
passenger seat and an a six CD player.
The real winner though is the heated
The interior is cheap, and some of the
engine conponents are poorly designed.
For example... the Harmonic Balancer.
If this $225.00 part fails when you're
driving you better hope you're under
warranty because you're looking at a
total engine rebuild. That's BIG BUCKS
for this ride.
Drives wonderfully, but in 1 year
we've replaced the wiper motors twice,
had the driver window fail, the
electrical system short out and had a
rupture to the power steering fluid
hose. Starmark doesn't cover much of
anything and the service department is
second class compared to BMW, Audi &
The power of the car is wonderful and
for an SUV, the mileage can't be
beat. Great roadtrip car!
The power window controls continue to
confuse me and reliability is suspect.