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Used 2017 Mercedes-Benz GLC-Class Consumer Reviews

3.6 out of 5 stars
50 reviews

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5 out of 5 stars

Dream Car Does Not Disappoint

Gentle Critic, 01/01/2017
2017 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
5 of 8 people found this review helpful

I love this car! Pretty much everything about it. So many cool features, the styling inside and out. Of course it drives and rides great, very quiet. But it takes care of me! Whether it's the heated steering wheel or keeping me in my lane or responding to voice commands, it's the complete package. And don't get me started on the parallel parking assist.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

I hate this glc

Kathryn Booth, 10/19/2017
2017 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
10 of 18 people found this review helpful

We drove 2 glks for a total of 7 years. The glc was a bad mistake. The lever to lower the front of driver seat is non functional. The car throws you around when going around curves on the interstate going 70. The car practically throws you out when going over a speed bump. Had a flat tire and had to wait a week for a replacement. Bluetooth won't stay connected. Garmin is worse than having no navigation. I could go on and on. Don't do it!

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Not what I expected

Jeff Elwood, 12/23/2017
2017 Mercedes-Benz GLC-Class GLC 300 4dr SUV (2.0L 4cyl Turbo 9A)
11 of 21 people found this review helpful

If you are used to quality made, well-thought-out vehicles, go elsewhere. Mercedes has dropped its ability to think and innovate to save money on this vehicle. It's simple to look at the previous generation and see that that was a better car. The GLK had bigger windows, bigger engine, more comfortable seating, and styling that doesn't look like they used an ugly Acura as a template. The windows on this car are tiny, which is what I would expect from a current econobox. The styling of this car suffers from the awkward tiny windows and bulbous rear end. The COMMAND navigation is the worst I've ever used in any car I've owned. It actually shows you advertisements while you are navigating for Starbucks, Dennys, and others. You can't turn that off. The controls are terrible compared to BMW i-Drive or even just a Ford. It takes so much work to just advance to the next track of the music you are listening to, you'll end up just shutting off the stereo. I'm a software engineer, and I find the thing so backwards and bizarre to use I just can't imagine someone who isn't a techie finding it simple. They have all the features ticked to be on par with BMW but each are all done so poorly. It's just an endless disappointment. It has strange quirks too. Start closing the sunroof and get out of the car, and it stops closing - but you can close it from the outside. Why? The Mercedes Me app and the COMMAND internet access is a total joke. Both take forever to load. If you really want this car, get it with no electronic options ticked. Don't get navigation for sure. By the time the voice guidance completes its total blather and gets to the actual turn, you're already past the turn. It doesn't work well enough to justify the advertisements on screen either. Get it bare bones, so there are fewer things to be disappointed by. The engine, transmission, seats, and steering are just excellent - better than my 5 series. The rest of the car is just a joke. Also, spend some time in the seat. The forward facing headrests are what you would expect from a Honda, not a Mercedes Benz. The prior model GLK had active headrests, which don't place you in an awkward position. MB cheaped out and used passive headrests for this car. Prior to this car, I owned a BMW 328i Wagon (base), a BMW ActiveHybrid3 (Sport), and a BMW 535D (every option). I have never sat in a Lexus and found it to be luxurious. Acuras look and feel cheap and tinny to me. I'm not stuck up, I just want the quality and innovation to be present when I pay 50K for a car. I encourage you to demand more and get the best thing you can find with few compromises. In that light, this GLC is just junk. I just traded it in after only 4 months with it.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

I expected better

Kevin Eggleston, 01/21/2019
2017 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
3 of 5 people found this review helpful

I really expected better from the Germans. The worst navigation I’ve ever seen. I’m going back to a Japanese car the next time.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Poor quality car

Kay, 02/08/2018
2017 Mercedes-Benz GLC-Class AMG GLC 43 4dr SUV AWD (3.0L 6cyl Turbo 9A)
6 of 12 people found this review helpful

It is not what it is made out to be. We purchased a new GLC 500 last year- been to the dealership about 5 times so far- many broken parts required fixing. Brakes repeated made noise. Had to contact BBB for Mercedes to make a repair. Worst luxury car we have owned. Look around at other brands before you buy.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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