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Used 2020 Mazda CX-9 Consumer Reviews

4.5 out of 5 stars
80 reviews

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We have a limited number of reviews for the 2020 CX-9, so we've included reviews for other years of the CX-9 since its last redesign.

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Pros
Cons
3 out of 5 stars

Beware of the center console & narrow seat back

Nola Dan, 12/05/2019
2019 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
17 of 19 people found this review helpful

I loved everything about this car and was all set to buy one after a successful test drive...it was then I shut the deal down. As has been noted in some of the other reviews, I realized that the knee obstruction from the center console and the narrow seat back would plague me while driving any distance...I'm sad as I had fallen in love

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
2 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Zoom zoom and fun

Tristan, 01/26/2019
2019 Mazda CX-9 Touring 4dr SUV (2.5L 4cyl Turbo 6A)
16 of 18 people found this review helpful

This is my second Mazda I had mazda 3 and this time needed more room for the kids so me and my wife decided to go big but never realized how fun and sporty it would be. We got the Touring and with the apple car play it really makes a big difference. It’s great for the family the kids love it and my wife is happy. Would really recommend to anyone looking for a larger suv with great handling, fun drive and great room. Thank you Mazda

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

A fun car

Tom, 03/18/2021
updated 03/21/2022
2020 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
7 of 7 people found this review helpful

Really a beautiful car inside and out. And it drives really quietly and smoothly. Not a ton of power, but it does the job. The 4cyl will increase the gas mileage, but you don't feel the torque and power that you would in a Land Rover or a Volvo XC90. I'm 6'2" so one small issue for me is that my legs don't stretch out so much in this car. I could have more legroom if I bring my seat back, but then the passenger behind me suffers. The reason I've given it 4 stars is the ugly, clunky, inelegant, and stupidly-designed entertainment/navigation system. -- I've had the car a year now - absolutely no issues whatsoever. Gas mileage is not great, it's not a powerful engine, it's a bit cramped in the back, and the entertainment/navigation system is incredibly stupid. Otherwise, I still like the car!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Worthy of the praise!

Thayer, 02/07/2021
2020 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
7 of 7 people found this review helpful

This is my first Mazda. I was considering a Honda Pilot or Kia Telluride before finding the CX-9 Grand Touring. I had a manual Subaru Impreza before this car and really enjoyed feeling engaged with the road, so I was looking for something that could offer the same, but fit 6-7 people. This car is spot on, it’s true what others have said; good power, firm balanced handling, well appointed interior and good looks. The reliability is also a big plus. I thought it had all of the needed features plus a lot of extras that I liked. Here are my thoughts after driving home 200 plus miles. Starting in a city and finishing on top of a snowy mountain with dirt roads yesterday at night. I’m 6’3 and 220 lbs. I had plenty of head room (which can be tough to find), the seats were supportive and comfortable, the instruments were all easy to reach and understand. I was disappointed the heads up display was a little hard for me to see (to tall) until I got my seat to really lean back. It’s a very useful system in traffic with blind spot monitoring. Adaptive cruise control was smooth and efficient. The transmission performed well, no unnecessary shifting and smooth. Plenty of power. The safety feature weren’t to intrusive. The headlights were bright and great around dark corners. I forget the features name, but they turn a little to help you see around a corner. I tried to get it to slide a little and the AWD and traction control added just the right amount of correction. It drove well in the city and the back country roads. Last couple of thoughts, the trunk space is small with the third row up, no surprise there. You may not need the third row up all of the time and that would solve the issue. Or get a cargo carrier for above or on back. Far cheaper then a bigger car. The sunroof is small, almost cute, but it’s a feature not a necessity. It’s turbo charged BUT can use regular or premium. You lose 25 hp and 10 pounds of torque with regular. The fact that it isn’t just premium is a big plus. I’m going to see if the backup camera has a couple of settings. I thought view could be a little better. You definitely need it with that 3rd row headrests in the way. Overall it was a great start to owning this car. Mazda has made a well thought out vehicle.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

2019 Mazda CX-9 Signature

Southern California commuter, 09/02/2020
2019 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
7 of 7 people found this review helpful

I bought my 2019 CX-9 over the available 2020 because I didn’t want the rear captains seats but I wanted the upper trim level. The 4 cylinder turbo engine is surprisingly more then enough power for everything I do. All of the tec is great but I give the navigation less then ideal. I’m always overriding it and it’s very limited when driving. What’s with that? The intuitive cruise control is awesome. The breaking is 10 stars! Fuel mileage is mediocre and sometimes with my right foot prevailing over my brain it can be less then mediocre. I drove all of the competition before buying the Mazda and this one was the best IMO, except I did not drive the Hyundai. If you don’t need the 3rd row which I don’t, look at the CX-5. Better mileage. 10” shorter but identical in every way. I would go with the CX-5 next time. Overpriced Euro competition is pathetic....Toyota and Honda’s...both mediocre too.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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