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Used 2020 Mazda CX-9 Consumer Reviews

4.5 out of 5 stars
78 reviews
...6...

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We have a limited number of reviews for the 2020 CX-9, so we've included reviews for other years of the CX-9 since its last redesign.

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Pros
Cons
5 out of 5 stars

2016 to 2019

Rks, 05/31/2019
updated 05/31/2022
2019 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
27 of 30 people found this review helpful

We just purchased our 2019 grand touring awd. It is replacing a 2016 grand touring cx9 that was totaled last week in a head on collision. From a safety standpoint, I would like to remark on this vehicles superior performance. I was traveling at 40-45mph when a white Prius crossed a double yellow line straight into my grille. With no time to react and break, I am lucky to be alive. On top of that, with the exception of a friction burn from my seatbelt and some pain in my back, my injuries are minimal. It is worth noting that the Prius driver survived the crash, however, the was nothing left of his front end. Ther majority of the cx9s noise was in tact. Sadly, all her fluids spilled out with a running engine rendering her totaled. My favorite vehicle I've ever driven, and I was raised in Audi's. Update: our 2019 now has 40k miles. I still look forward to driving! We've had no mechanical issues, just routine maintenance. We replaced the tires and love the car more than ever. It's great in the snow and does awesome on mountain roads.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Fell in love at first sight!

AP, 06/06/2019
2019 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
9 of 9 people found this review helpful

The test drive proved this care to be a #1 choice for an SUV of its class. The exterior and interior styling is stunning. My only observation was the narrow leg space in the front cabin, I have problems with disabilities (my right leg and hip) any long distance drive would be very uncomfortable for me.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
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5 out of 5 stars

Lovely well-equipped car that is a good value!

Arun, 07/07/2020
2020 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
13 of 14 people found this review helpful

I had a 2010 CX9 Grand Touring, so getting the 2020 was a no-brainer, especially given the good reviews the 2020 has received. I like the Grand Touring trim because everything (NAV, sunroof, blind-spot monitors, power liftgate etc.) is standard, and the only options I had to think about were the all-weather mats and a a roof rack. The 2020 also packs some neat things like lane departure warning systems, front cameras and windshield display, that also includes local speed limit information. Despite this one having a 4-cylinder engine (the 2010 has a 6-cylinder one), it is very peppy and the ride is smooth and comfortable. I have driven about 100 miles on it so far, and I have loved it! Only one issue: Like the 2010, this one also comes with 20" wheels, which means that if you're an avid skier and plan to drive in snow country with snow chains, this trim won't be for you. The larger rim means that there is not enough clearance for the chains. This is not an issue for me, since I do not live in the snow belt, and the rare time I do go into the mountains, I do not go when it snows.

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5 out of 5 stars

Don't Overlook The Base AWD Sport

John, 08/05/2020
updated 02/05/2021
2020 Mazda CX-9 Sport 4dr SUV AWD (2.5L 4cyl Turbo 6A)
18 of 20 people found this review helpful

We weren't in the market for the fanciest trim. We absolutely required AWD. The motor, transmission and excellent brakes fit our needs perfectly for our mountain roads and unpredictable winter weather. Cargo space, especially with the third seat folded down, more than meets our requirements. This vehicle is tight, polished, comfortable, economical for its size and drives like a much more expensive SUV. Very impressive for a base trim level car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

ALMOST 5 STARS

Christine, 08/16/2020
2020 Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
23 of 26 people found this review helpful

After having a Toyota Sequoia, Toyota Highlander and Toyota Rav 4; I was very undecided for my next car. I knew I didn't need it so big anymore because my kids were grown and rarely ride in my car but I also knew I didn't want it small like the Rav4 because when we are all 4 in the car plus our two golden retrievers; I needed a third row. So I looked and looked for months. I test drove the Mazda cx9 and immediately fell in love with this car. It drives like a small sportscar. My car is black with sand interior/touring with prem package so i have capt seats. The space to walk through to the third row is very small. My dogs have a very hard time fitting through the captain seats. One thing I can not stand on the car is that the signal to change lanes lights up on the side mirrors and it is distracting with the Blind Spot Monitor when that lights up at the same time. It is very distracting. Another reason for the four stars is the air conditioning. I find it to be a bit weaker than other cars. Also not loving the center knob that controls the screen. It is not a touch screen unless you are stopped or going less than 5mph. But other than that I absolutely love driving this car. Very smooth. Great acceleration. Great gas mileage so far.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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