Used 2018 Mazda CX-9 Consumer Reviews
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Great styling and performs perfectly
Matt Woodle, 07/04/2018
updated 01/06/2020
2018 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
9 of 9 people found this review helpful
Interior is just beautiful. Handles fantastic. Electronics are very intuitive. GPS without Android Auto is lacking but the head up display is sweet. I really like that it is a pure Japanese car. Been driving for a few months now and my only complain is that there can be some small amount of noise from the brake pads within the caliper. I have been told by others the same complaint. Mazda confirmed it with me that the pad clearance is tight and sometimes on rough pavement you can hear the pad tap the caliper. With my car once the pads got broke in around 25K miles it stopped. The vehicle is still very smooth Drive and the engine and transmission performs wonderfully. No regrets and the car is a great value
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Great Vehicle Except for Paint
RBC, 01/21/2019
updated 07/22/2019
2018 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
14 of 15 people found this review helpful
I have generally been very pleased with my Mazda CX-9 Signature vehicle. After owning Hyndais for 16 years, we switched to Mazdas. The styling and handling are great. The one issue I have with the vehicle is the paint. Paid extra hundreds of dollars for the Machine Gray paint that Mazda touts as innovative. While it may be innovative, it is definitely not durable. Within four months there were numerous chips along the front of the vehicle. I have never had a vehicle chip s profusely in such a short period of time. Also do not have this chipping on our 2017 Mazda 6 which has standard paint. The paint just does not seem durable. When I took the vehicle in a six months for a service I pointed out the chips to the dealership service advisers. One service adviser even pointed out what he thought were a couple of paint imperfections. But Mazda representatives said this was normal wear and tear and would do nothing to repair. If this is normal wear and tear on a vehicle that is not even a year old, then the upgraded paint is not worth the cost. Unfortunate that Mazda will advertise its special paint but not stand behind it. An Update as of June 2019. I contacted Mazda USA Customer Service about this issue. Had some extended communications with the customer service representative, who was quite considerate and helpful to deal with. Communicated regularly and kept me informed of the progress and challenges. But in the end, in April 2019, Mazda agreed to repaint the front of my CX-9 provided that I would then put on a protective film clear bra at my expense. All was completed and I am pleased that Mazda decided to stand by their product and work with a multi Mazda vehicle customer. After 18 months, am still please with the Mazda CX-9; great around town and long trips are a pleasure.
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2018 Mazda CX-9 for sale near you
3 of 12 listings
- Touring 4dr SUVMSRP: $13,777In-stock online
- Touring 4dr SUVMSRP: $18,998In-stock online
- Touring 4dr SUVMSRP: $19,998In-stock online
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Move down that was up
Gary Mathews, 05/20/2018
updated 11/22/2019
2018 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
13 of 14 people found this review helpful
We traded in our SRX and are really glad we did. More comfort, smoother shifting, better fuel economy and no noticeable loss of power. What’s not to like, plus its better looking.
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Nice car, vibrates above 65mph
PA CX9, 06/04/2018
updated 01/20/2021
2018 Mazda CX-9 Grand Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
22 of 25 people found this review helpful
Update 18,000 miles. Car has been totaled. Got hit at about 35-40mph on driver rear tire, spun me sideways in the road and the other jerk behind him hit my front passenger side door. Me, I walked away, so the car did its job. Update at 12,000 miles: No change in vibration, still the same. Others have it and no one found the smoking gun yet on the root cause. No other issues to date. I cross shopped extensively and felt that for 10 grand less the CX9 was a great deal. Quiet on the highway, smooth ride with 18" wheels, and nicely equipped. My only large complaint is that above 65mph it has a vibration. I went back and drove a GT and T model to see if it was a difference in tire size, but that wasn't the case. All three cars had the same thing to some degree. My suggestion is drive this car above 65mph on the highway, put the driver visor straight down and check that out and the rear view mirror and drive mirror to see if they vibrate, mine does! I can't really feel it in the wheel or car otherwise, if the passenger seat is empty that does vibrate as well. Radio is good, I love the dial interface, so much better than a touch screen while in transit. AC seems fine so far, just wish the HVAC controls were higher on the dash and not hidden behind the bin/shifter. Heads up display is great, not sure how I lived without that before. For me the hit is too large to trade this in, so going to try to live with vibrating things at least for a year and two and then maybe trade out if worse or the same. Also, the car rides much better on the 18's instead of the 20's but that comes down to person preference. I get 22-24 in mixed driving and 25-28 on the highway. Oh, and my local dealer's service department didn't want to even check tire balances for me for the vibration, this is the same dealer who failed to provide a sale price when I contacted them, so dealer support if so far crappy. Too bad for them, because I would have gone to them for service, not anymore.
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Always wanted one, I'm not disappointed!
Magdalo, 02/10/2019
2018 Mazda CX-9 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
7 of 7 people found this review helpful
After a year of ownership and 1700 miles on the road, its time for review my 2018 Mazda CX-9 Signature. Always wanted one since it came out in 2016 but had to hold back and patiently wait for owner's reviews to pile in. Just like most owners, I am not disappointed! The CX-9 in Signature trim is very refined in every aspect, as it drives in typical Mazda fashion and looks / feels well-built. The cabin is so quiet and the materials are top notch. The fit / finish is amazing and the door shuts solid. Technology / entertainment / connectivity suits my needs. Most of all, its still made in Japan! The CX-9 fits my family of four as the third row is always folded down for cargo. I am 6'5", 230lbs and sits comfortably on the driver seat with lots of head and leg room to spare! Overall, I highly recommend this vehicle and this trim to any defensive driver like me who still finds pleasure in driving.
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