Used 2011 Lincoln MKX Consumer Reviews
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Sync Not Ready for Prime Time
I'll give the car high marks even though there are definitely problems with the touch system. I personally have an issue with my phone not staying linked to the car. It constantly disconnects, then re-connects. 4 to 6 times during a 20 minute ride to work. The computer that's in the car reminds me of an old 386. It works, but works slowly (relatively speaking). It sometimes takes 20 seconds or more before the radio starts playing after start-up. NEVER try to use the touch screen before the system is completely loaded...(about 45 seconds). If you do, it will not work well. But all this can/will be fixed. Most everything else works fine, and there's a LOT of very cool stuff.
FUN FUN Car!!
Had the car for 10 days. Drove 350+ miles. Fantastic! impresses everyone from interior to exterior looks and features. powerful torque! Powerful yet sturdy and quiet. Fun to drive in Manual mode. Back camera outrageously fun to use. voice commands makes you feel like playing around with it! Ambient lights make you want to try them all! roof for driver and passengers? awesome! sensors for blind spot cars? amazing. Opening the trunk without taking the keys off packets while caring grocery bags, should be made into LAW! MUST have! steering wheel too good to describe. Test drive to understand. do you want 5 days weather forecast? no problem. sports scores? no problem! The LEATHER SEATS, ohh! etc
- Base 4dr SUVMSRP: $8,95911 mi away
- Base 4dr SUVMSRP: $5,995101 mi away
- Base 4dr SUVMSRP: $9,995115 mi away
Simply a great car!!!!
This is my 3rd consecutive Lincoln - just sold my 06 LS and bought the 11 MKX. This car is fantastic. I did compare this with Cadillac SRX and it was really no comparison at all. The Lincoln simple had more standard features that I wanted. The new looks and the highly advanced technology really sold me on this vehicle. IMO, the new front grill and the new taillight design are BIG improvements over the previous MKX. The MyLincoln Touch sync system is unbelievable. I am far from a techie, but I do like new technologies and the MyLincoln Touch system is great. If you are not very proficient with new technology you may have a longer learning curve, but it is well worth it. I am still finding new things out and I have had the car for almost 3 weeks. I actually like the the touch screen technology more than the voice recognition. It is very similar to using a smartphone.
Pros and Cons
Pros. . . Very comfortable heated and cooled memory front seats. Especially comfortable and workable for my handicapped wife. Looks good, people often comment on what a "nice looking vehicle" it is. Cruise control is very good; will keep you within a few mph of setting whether going up or down grades. Back up camera is very helpful. Cons. . .GPS is a disaster. It will not respond to owner manual instructions to set up destinations, whether by voice or touch. Plus the route it takes you on to get somewhere is very often miles out of the way. Not even a close match to a simple Garmin. Has expensive to fix quirks like check engine light. Even though we have the "full" warranty, the dealership charges us $100 to use the warranty, and repairs are often "not covered." A simple 100K check up cost me almost $1,000 because a little problem (their words) was not fully covered under the warranty. We bought the vehicle used and got the full extended bumper to bumper warranty (so we were told). Guess they are not dealers of their word. Touch screen has its issues as well. If I touch the Navigation screen to look ahead for turns it will respond and jump ahead, however when I touch to return to where we are on the route, it tells me that it will not respond when the vehicle is moving. Really? It just did respond, but now it will not and it leaves me lost for the moment. There is a setting in the electronic section that says it will memorize certain of your settings. Sometimes it loses its memory. Example, you are supposed to set a temperature you like and by touching "My Temp" on the dash, it is supposed to go to that setting. It will not keep that setting, no matter how many times I follow the due process. Since first posting this, more electronic problems have arisen. Presently in the midst of having the passenger door handle replaced. Getting "Passenger Door Ajar" warning light, even though the door is not ajar. This replacement will cost approx $500. I understand it is a common problem. Shouldn't Lincoln cover this with a call back? And the list goes on. . .
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lincoln rocks!
What can I say.. Great car.I have tested several European SUVs: mercedes glk 350, audi q5,lexus 350 and acura mdx. They all are good cars, but only Lincoln had that balance of everything:driving dynamics, luxury,best electronics in its class that made me buy this vehicle.My Lincoln touch and Sync are best in the business...period. THX2 system with 14 speakers and subwofer is simply amazing. I believe that European and Japanese suvs were ahead a few years back but this Lincoln is clearly leading the pack now
MyLincoln Touch sinks this car
The car is very comfortable, attractive and seems solidly built. Tt drives great and would be a terrific commuter if not for the MyLincoln Touch system. Which is awful! It is enough to make me dislike the entire car and I regret buying it. It's not responsive, the buttons are too small, the screens are busy, and even the physical volume and fan swipe controls often don't respond. It's a worse hazard than using a smartphone while driving, I am amazed that vehicles are allowed to use this design. I have set a rule for myself that I do not use it except for very minimal commands while driving because it's such a distraction from the road. And since I commute 2 hours a day, that's a lot of time to spend with a junky system. I'm disappointed and embarrassed that I spent a lot of money on this car. I will probably trade it in on something else. This is the first time I've ever contemplated doing that, I've kept all my other cars for over 10 years and enjoyed them. This one was a mistake.
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One Awesome Crossover
I researched this rig a lot and it is exceeding all the good news I found. We got a loaded one including the adaptive cruise - that is a great safety feature. The backup camera is awesome and there are also sensors in the taillights - not on the bumpers - very cool. On the second day, my wife was backing up and the sensors went off because a woman started walking behind her - an injury/law suit saved. The car has many redundancies built in which are extremely valuable. For example, the car can be entered with the fob, the touch handle, the Securicode on the door, or a key that is in the fob. It is keyless, pushbutton start - my wife leaves fob in her pocket. Gas mileage is near EPA.
Second mkx
Just got 2011 model after 48,500 miles on the 2009. New one has more power, is quieter, and technology is improved. Love the comfortable ride since I drive 600-700 miles/week. New model has better materials-not as much plastic. Nice new look all around. Have had Lexus RX, Highlander and Grand Cherokee in the past- MKX blows them all away. The 2009 did great in bad weather-no reason to think 2011 is any different in that regard. Highly recommended.
205,000 miles and climbing
bought our MKX from our local dealership used with about 100,000 miles on it. Have since added another 105,000. No major problems other than the usual maintenance parts. this is prob best behicle we have ever owned and I am not a Ford person. Everything and I mean everything still works. From other reviews I have read we got a peach.
My Touch Sucks
The car is OK, the lincoln my touch is gonna make you hate it. If you get in the car and drive to the store, the car works great. If you want to do something like listen to the radio, be prepared to get angry. It does things like reboot leaving the volume loud and on an AM station for 2 or 3 minutes while it does it. The navigation is too hard and slow to use. It will take about 5 full minutes to get a restaurant detestation into it. The data base is WAY out of date. My Touch is awful.
Excellent Value, Enjoyable Drive
Great ca, enjoyable drive, nice tech stuff, but a glitch with the radio antenna. Turns out Linc. received a series of defective ones for the MKX from 2011 forward. Finally fixed by replacing the defective one with an antenna from Edge-same part numbers but different. I drove a 2013 model during the final replacement. Its antenna was worse.
Great Car
I have gone from 4x4 Ltd. Explorer and feel the MKX pulls my 17' Fishing Boat better than the Explorer. I love "My Lincoln" technology and being able to do most functions from direct line of sight using the steering wheel controls. I have 2,400 miles and computer/math checks indicate 22.1 mpg average for my city / highway use. The 3.7 Engine takes western MI hills without downshift in most cases. I have found no body defects during hand waxing. Great car!
SYNC my ride
Only had a few weeks! Gotta love the electronics inside this car. Got just the basic car which was loaded but no nav. Not sure why you'd want nav since they give you turn-by-turn nav free for three years. The Sync system is better than ever (I had an 08 MKX) I've found I'm a much safter drive with Sync. Love the MyTouch system. Initial commuting mileage is about 22 so I'll take it.
Unreliable, expensive, poor ride quality.
People should know that the MKX is not a good car. This is not my first Lincoln. And it was purchased new, so. Not previously abused. I had a 90 Town Car that I drove a quarter million miles before trading it to the dealer for a Navigator that I drove for 385,000 miles. I still own my 1998 Mark VIII and that car is incredibly reliable. Not incredibly reliable for a 20 year old car, but just plain reliable; it's as good as a new car, and far better than the MKX. The MKX has problems that are well-known with the touch screen. The software is poor. The hardware is unreliable, though ford extended the warranty for the FCP. But it's not just the navigation and entertainment system that's awful. I had an oil pressure problem that cost $500 to fix. The PTU went bad, which costs $2,200 to replace. There are articles on the Edge/MKX forums about people having problems with PTUs that fail anywhere from 50,0000 to 80,000 miles. The panoramic sunroof sticks. The dealer says that it's normal but there have been times that I've had to pull it closed while holding the close button. I just don't use that expensive option anymore. I've been seeing a lot of people complaining about water pump problems. In ford's genius, they put the water pump BEHIND the timing chain cover so that when the seals fail, the coolant goes straight into the oil pan, displaces the engine oil, and destroys the engine. If you get lucky and look very carefully at a small hole near the alternator, you may see the start of coolant weeping and have the water pump replaced ($2,300) before it fails. Or, like most people, not see any signs of problems until the pump fails. New engine: $7,000. The Internet is your friend, search for yourself and see how many people are having problems. The problem with these issues is that the PTU is used on all the all wheel drive fords, the water pump is in the same place on many of ford's V6 engines. The scope of the problem is massive. Just buy something else. UPDATE: Edmonds sent an email requesting an update. My MKX was totaled on 31 Aug by a pickup truck that was out of control and rammed me from behind at 190,000 miles. Overall, I did no major repairs from 140,000 to 190,000 and only replaced a few sensors, which were inexpensive, as well as all of the calipers when one of them seized. I was lucky that the water pump seals never let go. The PTU problem can be avoided if the gear oil is drained and refilled at every second or third oil change. That's not an easy task because there is no drain plug, but changing the oil frequently will save a $2,300 repair bill. Gear oil changes will keep the PTU from failing, but there's no fix for the vent problem that causes gear oil to drip onto the exhaust pipe that's under the PTU. I guess the driver that hit my MKX did me a favor. I'm done with ford forever and am now driving a Mercedes Benz E-Class that I love more than any other car I've owned in the past 20ish years. Bought another Mercedes-Benz E class for my wife. Best Car Ever. I have a Cabriolet and she has the sedan. So happy the MKX has gone to the junkyard.
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Simply great SUV!
I have been driving the new 2011 MKX for 2 weeks now, and still can,t get enough of this car. Finally Lincoln woke up and created something really really good. The comfort, equipment and ride quality should be the mark other SUVS are measured by.The new engine with 305 HP really puts some excitement into driving. Interior is simply awesome, with leather seats, dashboard and steering wheel. The electronics on this car are simply awesome, everything voice controlled. And of course the THX 2 sound system with 14 speakers and a subwoofer is definitely my favorite future. I have tested Mercedes MLK, audit Q5, and BMW x3 and none of these cars can measure up to Lincoln. Take drive in it, you will see
Super Comfortable SUV
This Lincoln would have been rated perfectly in every category but the controls are frustrating to me. I know they look sleek but they aren’t functional. The slide idea doesn’t work nearly as well as a knob does!!! Other than that it is a fabulous ride!
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Road Luxury
I love my car! But, if you are taller than 5'9" you will be 'short' on leg room. There is not a lot of leg room for taller people in the front passenger seat or the rear seats. It is so comfortable to drive, the handling is great, the get-up and go is fantastic! The cons for me were the touch screen and the MPG. I find all touch screens to be distracting while driving. I am not a fan of any touchscreen, but this one was easy to use. I have learned through research that the MPG is average for a vehicle with a motor like this. I absolutely love the remote start and automatic ac/heat/defrost settings. The extra bells and whistles of wireless phone connection, Bluetooth, MP3/USB ports are wonderful. My only big con is leg room for taller people. I am 5'3" tall and I love how I sit up while driving and felt like I could control this vehicle very well. Visibility was great. Getting in and out of this car is great--I don't have to climb up and out. This car has power and a luxury, sporty feel to it.
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Mytouch gone wrong
Ok looks good. Feels good. But I believe I am part of the first recall with locking problem. In addition the technology of the car would be amazing if it did infact work. The phone will not sync with bluetooth. The navigation locks up. The rear camera blacks out in a regular basis and the only fix Lincoln has at this time is temporary. The disconnect the car battery for ten minutes to reset system. I have had the car for about 2 weeks now and the car mytouch system has failed at least 6 times and the temporary fix has lasted 5 day at most. The promise of a fix has been delayed twice now. Customer service at both ford and the dealership is lacking. This has been a issue ford was aware of.
nice vehicle except shoddy build quality
Engine has plenty of power. Comfortable seats, Ride is quiet and comfortable on smooth roads but gets a little harsh on bumpy roads (probably due to the 20" wheels). Rims are not chrome plated aluminum as stated, seems to be some type of wheel cover over alum rim. Overall build quality is substandard. Doors and tailgate do not line up properly. Center A/C vent not installed properly is crooked. Rain sensing wipers occasionally wipe when no water is present. Bluetooth is unreliable with my Blackberry which is on the MYSYNC compatible list. This is my 18th new vehicle and first Ford. Overall I'm disappointed and would probably go back to Cadillac or Mercedes next time
Love my MKX
I have only had the MKX for a couple of weeks but did take it on a long road trip (3KM). We had a full load with 2 adults, two children, two dogs and a cat. The ride was comfortable and it made the trip a joy. The technology is fantastic. We had the Navigation system lock up once and had to turn the car off to get it to reset. The THX sound system is awesome as well. Overall a fun luxury vehicle - love it.
Best car on the road. Only vehicle I will ever own!!!!!!
I love this car!!! I bought it pre-owned in November 2014 with only 15k on the clock. Let me say that this is the most stunning, elegant vehicle I will ever own. It corners like a freakin' racecar-I never expected that!! Best bang for the buck with interior features (ambient lighting, heated steering wheel, air cond' seats, incredible THX sound, plus really advanced MyTouch system with gas prices, weather, sports scores, etc) are all extremely useful. I have the 20" chrome wheels and LOVE them. STUNNING car. Lots of safety+ power, very refined! Power fold 3rd row. Sure as hell beats that ugly triangular SRX thing from "Cadi(chevy)llac." Will only buy Lincolns from now on. Best car out there!
Terrible engine broken at 74K
1/6/2020 - YES!!!! I finally got rid of this vehicle, trading it in for a 2020 Red Toyota 4Runner Off Road Premium...... love my new vehicle!!! I bought this "Top of the Line" Elite Package car used, looking almost brand new in October 2014 with about 28,000 miles. Less than 50,000 miles later, and it is now September 2017; and the engine needs to be replaced... $7,100 - $7,200. Are you kidding??? That is unacceptable. Oh, and the dealership never heard of this problem happening!!! Really ???? After reading numerous articles through various forums about Ford Edge and Lincoln MKX engines, I see that this is a huge problem. There is NO way that any Ford or Lincoln dealership is not aware of this happening. I purchased this Lincoln after having owned a 1999 Mercury Mountaineer Premier which was a terrific vehicle. It seemed like a good idea even though it was extremely disappointing that the Mercury brand dissolved. Shame on the salesman who took me on that trade-in and then sold me a junky MKX --- no quality. Update: 3/31/18 - So, ever since the engine was replaced(October), there has been a rattle ( a sound like a wire rattling around ), mostly above 65 mph, which is why I did not hear it until traveling on the interstate. The mechanic shop that I had the engine replaced is a 1 to 1/2. hr. drive, and I work full-time, so going back to that shop was a mistake to begin with and something I am unable to do now. I went to the local Lincoln dealer where I had originally purchased my car to have an oil change and check this noise. Of course they saw nothing, and said to come back if it continues. I had told them that you do not hear the noise until going over 65 mph. And I cannot spend another couple of hundred dollars on yet another car rental for mine to be in the shop and "hope" they find the rattle. So my rating of this vehicle continues to be poor. When I finish paying it off, I will certainly be getting another vehicle and it will not be a Lincoln or a Ford. Update - 10/2/2019. Still have the MKX, almost paid off. Plan to trade within the next few months to get a long-lasting Toyota 4Runner. Never another Lincoln. Mechanics have never figured out about the rattle. Update - 10/3/2019. SAME PROBLEM today as 2 WEEKS AGO. TOWED AGAIN to dealer to fix.... lost power steering, check charging station came on.... last time they fixed it required installing belts which were gone and replace gasket cap. Same problem today and had to have it towed yet again to dealer. SUCH an UNRELIABLE vehicle. Just 90,000 miles on it, 60,000 miles the last 5 years, the front leather seats are rubbing off. Oh and still has rattle from a year ago when engine was replaced because the water pump broke. Run away from Lincoln !!! 01/06/2020 - FINALLY. Traded for a beautiful sturdy awesome brand new red Toyota 4-Runner Off Road Premium. A great, dependable larger SUV which I absolutely love to drive.
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Definitely put this vehicle on your "to drive list".
We traded our Lincoln MKS for a new MKX. The build quality of this vehicle is a credit to Ford. Within a week we had to do a 1,800 mile trip from NC to Indiana and back. The MKX performed faultlessly. The 3.7L V6 has more than ample power and cruises effortlessly. Fuel economy average was around 28mpg. This car is very quiet at highway speed and handles exceptionally well. Our MKX is black and turned numerous heads even on the highway. Sirius radio is excellent, seats are very comfortable. Visibility is excellent. if you are in the market for a luxury SUV you would be doing yourself a disservice if you did not consider this vehicle. Every bit as good as a Lexus.
You can run but you can't see it
The My Lincoln Touch (my ford touch) system is a complete joke. 3 days into the car the system has crashed twice. 6 days into it the system has locked up, audio non-existant. Nav map comes and goes at will. The MFT system simply does not work. I don't care that it is "slow" but loses blue tooth every 5 min. and rebooting while using the nav is ridiculous. Now I am stuck with this piece of Sh*t. Dealers have excuses. Search MFT/MLT (I wish I did) and believe... you will be sorry you bought this car when you get your blank screen and have to pull over, restart the car and wonder if it will work. Starting everyday has brought on some other glitch.
My Sync
I would have rated this car a lot better but I am totally disgusted with the "My Sync". In plain terms, it is a piece of crap! I been back to the dealer 3 times and since I have been I still having reliability problems such as bluetooth drops out by itself - 4 times Navigation system - SD Failure 3 times Response of system slow - almost always voice activated calls; 20 -30 seconds before it dials the phone -15 times voice activation in consistent in understanding the request.
My Touch Sucks Indeed
The issue I have is with the inability of the touch screen to respond to my touch command. Upon not doing so, I inadvertently applied too much pressure with my one finger and thereby broke the outer plastic. Thinking this would be a routine warranty issue I was shocked to find out from the Dealer that it was not and therfore necessitating me using my comprehensive insurance coverage to the tune of a whopping $1,900.00. As per Gomer Pyle, USMC of the old TV Series, Surprise! Surprise! Surprise!!!
Luvin our Lincoln
Lots of bells and whistles. suggest extended warranty to cover computer problems if they come up.
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Great car with terrible software
How can Ford release a car without actually driving it. It seems to me that you drive the car you notice that the in dash system plain doesn't work. I've seen tons of ads pimping all the great techy aspects of the Sync system -- they must be using a different system in some test bed, because on real cars its an exercise in futility and frustration. Talking to it is like talking to a developmentally challenged child -- so when it gets something right my wife and I hi-five. Indexing music is like having a root-canal. GPS cuts out loose track of you on an empty road with clear skies and no trees. Too many irritating popups. Not recommended!!!
most comfortable car i have ever traveled in
the car is so quiet it is unbelievable. i can hear a watch ticking when traveling on the highway at 120 km/h. i spent 2 hours in a porsche cayenne one time and i felt like i was beaten up by the time i arrived at my destination...the MXK is way more comfortable. there is plenty of power and it handles very well. the glass roof is very nice. i love the thx stereo. the leather is beautiful and the interior is very well done. nothing feels cheap on this car. many people complain about sync/my touch but i have had none of the issues. it is easy to upgrade by yourself and maybe many of the complaints are on older versions. both of our bluetooth phones works perfectly. great machine!
No open door chime!!! Terrible design.
Just back to my open rear door into the garage causing $2000 worth of damage because there was no door chime. Only car of ever own that makes no sound when doors open with the key in the ignition. Terrible design.
My Touch\Sync dosent work
I got my 2011 MKX AWD Limited edition six weeks ago, the in dash computer kept freezing up, called Lincoln was told that they are aware of the issue but no update available as of yet, finally after six weeks the came out an update, it took the dealer two days to update, picked up vehicle late in the day, in the morning the vehicle was DOA. I came out of a MKX 2008 which never had a problem, loved it. My question is, how can Ford ship a vehicle with a known issue???. The 2011 interior is a lot noisier in then the 2008.
2011 MKX Enging Knock
I purchased TWO 2011 Lincoln MKX's at the same time. Day one I had an enging knock in one of them, and nobody seems to care. I set up a web page for this problem. [violative content deleted] This car has a lot of cab noise when traveling down the freeway. The GPS locks up the radio and features when in GPS mode for more than 30 minutes. this vehicle is the worst car I ever purchased.
BlueTooth is Horrible in MKX!!
For all the bells and whistles in this vehicle, a fully loaded 2011 Lincoln MKX, what literally has brought my wife to tears is the bumpy ride and the awful sound quality of the Bluetooth. The bumpy ride is a product of the uber wheels which are very hard and thin as are all modern high performance tires. The suspension should have been designed to compensate for those stiffer tires to reduce jarring to the driver and passengers. But, the BIG problem is the Bluetooth! The static is unbelievably bad!! Ford has failed to use a Bluetooth system that can operate with their electronics. The static heard by the person you are talking to is literally deafening, especially at highway speeds.
Syncmyride not supported
I bought MKX 2011 and I'm disappointed that syncmyride the computer system is not supported. Is there any class action lawsuits against Ford and Microsoft for not supporting syncmyride and this is 2018 and I bought this car this year in May 2018 and it's a 2011 MKX and I had 90,000 miles. The computer system on this vehicle is not that great because there's no support it's just doesn't make any sense to me I mean if anyone knows of any class action lawsuits let me know because actually there should be a huge one thank you.
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Run!!!!!
Bought this vehicle new in 2011 and within 1 1/2 years time I had to take in to have warranty covered items fix on 6 occasions. After 3 attempts to fix a faulty power steering problem with no success, I traded in and went back to Cadillacs.
Lincoln mkx
Great car. No 2 favorite i had had in lifrtime. Excellent support service department at mcdavid dealership. Bought at end of model year and think i paid toi much. Probably will get another one. Navigation too complicated
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Syncmyride not supported
I bought MKX 2011 and I'm disappointed that syncmyride the computer system is not supported. Is there any class action lawsuits against Ford and Microsoft for not supporting syncmyride and this is 2018 and I bought this car this year in May 2018 and it's a 2011 MKX and I had 90,000 miles. The computer system on this vehicle is not that great because there's no support it's just doesn't make any sense to me I mean if anyone knows of any class action lawsuits let me know because actually there should be a huge one thank you.
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