Used 2014 Land Rover Range Rover Evoque Consumer Reviews
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Potential Buyer Beware. Updated: 08/26/20
I purchased a brand new vehicle from this dealership, and unbeknownst to me, the vehicle has a faulty, defective and unsafe transmission. The vehicle is a Range Rover, Evoque. The dealership replaced the transmission with less than 10,000 miles on the vehicle. I wish this was where the story ends. The problem was not resolved. The same issues of jerking into gear persisted. This is scary!! After the vehicle was returned to me on a couple of occasions, the problem was even worse!! While under warranty, this dealership told me there was nothing else they could do to repair the vehicle, knowing the problem was unresolved. I was given no recourse on what could be done to rectify the problem. Unbelievable! Update: 05/27/18 I reached out to the CEO, Ralf Speth, no response from him. As early as March, 2018, this manufacturer had a rating of ‘No Rating’ by the Better Business Bureau. This business is not BBB accredited. As in my case, the company did not respond and my case was closed and noted as such. And at that time in March, it was posted that the business was in the process of responding to previously closed cases. Their rating was changed to ‘B-‘, they were unable to resolve issues and did not respond in others. In my opinion, do not be misled by the shiny object and purported reputation. In my experience, this is a very unethical company. Yes, things may go wrong with a vehicle. But be advised, you may not receive the expected treatment that is comparable to the situation with this company. I have a useless vehicle and the only way to get only part of my money back is to sign a falsely stated proposed settlement that was offered. If you would like to follow this true story, you can check out my blog at: https://myvehicleexperience.com. I recently discovered that this company sold over 22,000 vehicles with a defective transmission. It is outlined in the aforementioned blog. However, they do not participate in the Consumer Report Annual Customer Satisfaction Survey. I will cover their response as to why they do not participate in a later blog post. A car purchase is one of the primary purchases one will make in this lifetime. Please, please do your research. Days later, I contacted the dealership to ask what could be done, since the problem still existed and the vehicle is under warranty. With my persistence, I was told that I need to contact the corporate office. Even though later I learned that this is not their normal protocol. Normally when they cannot resolve an issue, the dealership will contact the corporate office for guidance. That did not happen in my case. Long story short, the corporate office has offered nothing but a proposed agreement that does not address the issues they promised to address. So I am still in possession of a defective vehicle which is still under warranty. I would not recommend purchasing a vehicle from this dealership or company. I would have never in a million years expected this type of situation, dealing with a luxury car dealership or company. It’s not only that the vehicle is defective, it’s the process that is being used to resolve this issue. This nightmare could happen to you. Don’t take any chances. Use your power of choice and do your research to support your choice. A vehicle is one of the largest purchases one makes, and you do not want to have it coupled with such an unpleasant experience. Update 08/26/20 To my surprise, I received a notification from this company about the defective transmission issue this year and after the warranty expired. If you would like to view the notification, I have posted it at: www.myvehicleexperience.com. Apparently, the transmission issue is a widespread problem and the company's answer is to offer three different options to the owners. But there is a catch. You have to sign the notification and return it. And with the customer's signature in tow, the company is relieved of any liability. The problem with this is: it's as if not offering anything because...as proven in my situation...the company does not know how to repair the transmission problem but they want to be absolved of any responsibility to the owners of these vehicles.
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Don't Buy!
What a nightmare so far owning my 2013 Land Rover Range Rover Evoque! I am just shy of 2 months owning the vehicle for 3 years and oh my what a terrible experience I have had with the car. The car is also nearing 40,000 miles. So far what has gone wrong with the car: @ 07000 miles the radiator started leaking coolant @ 11000 miles both front wheel arch molding popped out needed to be replaced. @ 12000 miles Engine check light on, sensor replaced @ 12005 miles Engine check light on again (yes the very next day) said the crankshaft/piston was not working properly, had to get it replaced. @ 13000 miles tail lights started to fog up, both tail lights replaced @ 18000 miles head light not working, replaced headlight @ 21000 miles same head light not working again! @ 25000 miles power lift gate stopped working, reprogrammed. @ 28000 miles engine check light on, turbo failed, brand new turbo was replaced. @ 30000 miles rear wheel arch molding came loose again replaced new @ 33000 miles car says coolant level low, topped of coolant @ 35000 miles car says coolant level low again! This time replaced brand new radiator @ 38000 miles car says coolant level low, topped of coolant @ 38500 miles car says coolant level low, topped of coolant @ 39500 miles car says coolant level low, dealer saying was leaking coolant! replaced piping / seals @ 39505 miles (yes the very next day) airbag light came on! @ 39700 miles (today) the infotainment console is not turning on! I'm sure I'm missing out on a whole lot more times I had to visit the dealership! but on paper that's 17 times to the dealership for faults and repair! if you average it out that means a trip to land rover dealership every other month! talk about reliability! after the warranty expires I must sell the vehicle because of all these problems! A very bad bad experience on my first new car! At least the dealership didn't have a bad attitude with whole situation! or else I will be very angry!
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- Dynamic Premium 4dr SUVMSRP: $13,000297 mi away
- Pure Plus 4dr SUVMSRP: $17,800334 mi away
- Pure Plus 4dr SUVMSRP: $12,333346 mi away
If you want to throw you're money away - buy one!
Purchased my 2013 Range Rover Evouque in August, 2015 with approximately 45,000/miles. No Carfax notification regarding the Turbo that had already been replaced in the TWO years the previous owner owned the vehicle, while under warranty. Land Rover Corporate REFUSES to pay for the replacement of the Turbo that has gone AGAIN and won't acknowledge that it is a known issue with the vehicle. Very, very disappointed in their stand to NOT warrant their product. I was given every excuse in the book from Corporate as to why this is my issue, not a faulty vehicle or faulty part issue. A bunch of crap for a very expensive vehicle!! I've had better luck with Lincoln and Audi - and I'll go back to a company that stands by their product. Customer service from Corporate is non existent - they read from a script. Needless to say I will NEVER purchase again from Land Rover, and look forward to the day I no longer own it.
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ITS A NIGHTMARE
While driving the vehicle I experienced a loss in engine power and it seemed to be at a very high rpm for a low speed. The vehicle would not go over 30mph and had to be driven to the shop. It was diagnosed as a blown turbo and the turbo had to be replaced. A month later the same problem. Range Rover Paramus states it needs a new engine. Not under warranty at 60,000 miles. Purchased in April. I still owe 25,000.00 and they want 11,000.00 for a new engine. Since the day it was purchased, its been in my possession for about 2 months(out 0f 7). I still dont have the car. The dealership is not assuming responsibility.Have had to contact the attorney general, BBB, and 7 On Your Side
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Lemon?
New 2014 Evoque in for it's first service plus periodic loss of power, dome light comes on when encountering a bump in the road and the sunglasses holder is either stuck closed or pops open on its own. Dealer had to replace a bad fuel injector and order a new upper console. Result is that the parts take a while to deliver from England and I am without my brand new Evoque for 5 days.
LOVED it so much until 70K miles-need new engine
I posted a review of my Evoque at 65K, stating that I would be a Range Rover driver for life. I truly loved and still love this vehicle. Then 66K miles hit and it all went downhill. I regularly maintained the vehicle. At 66K, a gear became completely shredded, one that controls many functions of the vehicle and shouldn't have been shredded at that point. 3K to fix. I was willing to overlook it. As I was willing to overlook the interior lights randomly coming on 5K miles into owning it, the stereo not always working until I stopped and restarted the engine, the steering wheel controls randomly working, the best MPG being 17, the brakes needing replacement once a year. All good. Now, at 70K miles, I need a new engine, and neither the dealership nor nor second opinion, a trusted mechanic can explain why. 70K miles. $15,000 to fix. The dealership, one of three I have been to, are complete [non-permissible content removed], and are unable to offer any explanation or offer for a trade-in. The fourth cylinder just all of a sudden stopped firing. I guess that means new engine. Again, 70K miles. I really do love this vehicle, but I have heard the same story from a couple others. Lease it. Don't buy it. What a shame.
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Excellent value when purchasing pre-owned.
From my experience and from what I've read in reviews it is best purchased used with records from a private party or as a certified pre-owned from a dealership. This car gets a lot of attention and rightly so as it looks as amazing inside as it does on the outside. The car has predictably good road manners in all conditions even in snow. The Range Rover Evoque is a comfortable, reliable, well appointed road machine that offers a fun driving experience. Mine has had no issues to date. Two thumbs up!
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Great Looks, HORRIBLE TRANSMISSION
I got the Dynamic because I liked its sportier looks, but I cannot get over how much I HATE the transmission programming. Around 30 mph if you are maintaing speed in traffic and give it just a little gas, it drops a gear, jumps the rpm's to 3000, the turbo kicks in, you yank your foot back off and try to slowly accelerate. HORRIBLE, especially for a >$60k vehicle. I have never had a more jerky ride, and it is making me hate this vehicle. And on top of that, my tail lights filled with condensation after the first car wash. 6 months later, I am still waiting for the "new improved ones coming out in 2014." Kind of ruins that look of quality and prestige...
Buyer Beware (!)
Absolutely do not consider purchasing this vehicle. I purchased in DEC 2015 with app. 35k miles. I was unaware several repairs had already been made. The vehicle required major engine work in JUN 2015. The vehicle completed stalled while parked and I was stranded for 3 days our of state. It then stalled with zero electric while I was driving less than a couple of weeks later and after over a week and a half is still in repair at dealer.
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Do your research before you commit.
I just traded in my 2013 evoque, which had 74600 miles on it. I bought it used in 2017, which had 57200 on it. I loved the car but that thing was in the shop every 6 to 8 months. My turbo went out twice. $4100 each time to replace. My alternator went out two weeks ago. That cost $1600. My infotainment system also had issues with glitching. Had to have a software update which cost $160. Maybe mine had gremlins or maybe it's the brand. Do your homework before you buy one or you'll be spending money to keep it running.
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Exceeded my expectations!
When we purchased the Evoque on 2013, it was a replacement for my wife's car and she fell in love with the design of the Evoque. I was skeptical because I had read that Range Rover had a uncertain maintenance and reliability history. I am pleased to say that we have had absolutely no issues with the vehicle (83,000 miles) and the car has proven to be fun to drive. Also, the controls and technology are very user friendly - I love the touch controls. Overall, very satisfied with the choice.
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Unique, stylish and fun to drive
I have had my RR Evoque for over a month now, and get quite a few looks. A drastic improvement over the BMW's, Lexus, and Infinity round SUV's out there. A classy, fun to drive alternative. Handles great in the snow, getting 26mpg combined, and making going to work a pleasure.
Best SUV ever
Purchased Aug. 2013. The car is still under warrantee I can't talk maintenance costs but it's so fun to drive. Comfortable, smooth and peppy. Trunk space storage is small but you can put the back seats down. Gas mileage is good as well. I'm getting 26-28 MPG on the highway and about 19 locally.
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Great Baby Range
Pros: Stylish, Build Quality, Amazing sound system, automated parking system is fantastic, ride/handling, decent fuel economy, off road capability, curb appeal, sold at 90k miles with very few issues, JLR service is great, headlight performance. Cons: TURBO LAG, fuel economy is decent could be better (my 330hp AWD Infiniti get same fuel economy), had 2 issues unresolved (they went away or couldn't be repeated), maintenance is a bit pricey. I'd highly recommend buying one
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Transmission Replacement Req @ 56K miles cost $16k
Buyer Beware: I am not one to use social media to blast a company but in this case, there is no other option. I had a Land Rover when Ford owned them and the quality and service was beyond my expectations. My daughter has since bought one and the reliability and customer service are disgraceful. While on the expressway the transmission went into neutral because of a known defect that caused a recall on other models. Only 6,000 miles out of warranty and they want $16,000 dollars to replace a transmission that was obviously defective. $16,000!!! Neither the dealer nor the "corporate representative" has offered any resolution in spite of multiple phone calls and messages. In the meantime, she is paying daily for a rental car and has not been offered a resolution to something that should be considered a safety violation. When did Land Rover stop caring about their quality and customer service? How can you justify the higher costs of the vehicles, parts, and repairs with such despicable work ethics? Sounds like a recipe for corporate failure to me.
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Unique SUV Makes a Good Pick 4 me
I liked this SUV because it was different than the competition in style (e.g. A5, X3, etc.). Also, I need a vehicle that does operate off road in a serious manner, and all the reviews says this one can while the others cannot. I really like how this drives and handles. Was excellent in recent snow storm, and gets looks from other drivers because it's pretty cool on the outside.
Best small SUV ever! Style and Fun!!
We have had our Evoque for 1 year now. I can't get it away from my wife. This car is such fun to drive and we have never had any issues with it. I can tell you unless something drastic changes we will be purchasing another one in 2 years. Quick and maneuverable are 2 words that come to mind. Plenty of power and zip.
HORRIBLE Quality and no support from LR
Leased my 2013 Evoque new in 2013 and then purchased it in 2016.Up till about 50K Miles it was good, had it maintained at the local LR dealership. Then the trouble started, at about 65K miles the engine output completely went away, no turbo. Had the car diagnosed at a local shop and they told me the Turbo is seized, a common design problem with this model. The incredibly high price tag kept me from repairing it. Got another 10K before purchasing a new Turbo (complete assembly with the exhaust manifold). The REAL issues appeared when I got a look at the underside of the car. COMPLETELY rusted, heat shields frame joints etc...The car looked like it was 30 years old. The protective shield (around the fuel tank) was falling off in chunks, it explained the loud noises coming out of the underside of the car because all this metal was bouncing off the drive shaft. As I grabbed the drive shaft to look closely, I realized the front differential pinion was also loose, apparently the bearing in there are shot. Now need to replace the front differential and all the underside protections. Reached out to Land Rover/Jaguar repeatedly (via email) and they simply IGNORE you, no replies not even an acknowledgement. PRETTY LOUSY, disrespectful of their customers.
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Definitely don’t buy this car
I’ve had so many problems with this car all while under 90k miles! About 20k in repairs but thankfully covered by extended warranty. But boy was that a lot of deductibles to pay. Most of my problems echo some of the other reviewers so this is a consistent problem. Would not buy another RR/LR again even though they are nice looking cars!
My Rocket Car
Don't believe everything you read in these reviews. Ask a lot of questions, test drive, talk to current owners Update: I've owned my car for a year now and still love it! It's comfortable, drives great, reliable, a great compact size for me, beautiful styling. Can only think of two minor issues 1) the turbo can be a little slow in kicking in, so don't count on making a quick pull out in front of traffic, but once the turbo kicks in it is truly a rocket car. 2) There is an exhaust smell that comes into the cabin upon start up for the first 2-5 mins. I phoned the service dept and they said other owners have also reported the same issue. The suggested fix is to push the Man button on the circulation option. This has worked for me. Still love my car
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Worst car I have ever bought
Bought car january 2 from Patrick jaguar Naperville. Car towed one week later. All warning lights on, car would not shift to another gear, power steering did not work. Took one week to repair replace module. Complained to land rover and received $500 land rover certificates. Scheduled service appt. today because neither smart key worked. Tried to start car and would not start. Car towed again. Called land rover prior to appt. stated I had received one time certificate before and car under warranty. Did not offer help? Worst service I have had from a luxury car. Regret purchase. Will not buy again. My husband was considering jaguar. After this service changed mind.
Love my Evoque
I bought a 2014 Evoque Pure Plus. I traded in 2 cars. My 2012 Mini Countryman and my 2012 Corvette GS. My job situation has changed- IE I make less per the economy/awful president. Ok, This isn't a political discussion. The Vette outside of being fast was completely unimpressive. The Evoque is beautiful, drives really well, handles and accelerates very nicely. The ride is quiet unlike the Mini. The Mini was loud, transmitted every sound to the occupants. I liked it lot less after owning it a while. The Evoque is luxurious. A work of art. Hopefully it will be more reliable then my 98 and 02 LR Discoveries. The day I picked it up the door remote wouldn't work. A computer update fixed it.
i love my range rover!
be prepared to fall in love with a car.
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Range rover evoque 2014 premium
THIS IS a SMALL SUV, if you want big cargo dont buy small suv, the exterior of the car is very good sexy looking, it is more manly than the other small suv ,it is the hottest small suv on the market, it look better with 4 doors than the coupe which looks funny, the interior is state of the art, very nice one of the best with no comparison to the most oudated interiors of the other competetives. the car is fun to drive, it change gears very quickly but sometimes when you dont want t , it could be on the 6th gear at speed of 40, so sometimes you may feel that, vibration side merrors are ugly but compensate for the limited rear view, gas milage as stated, GPS is state of the art. no issues
Great suv
Great SUV for that people looking for good performance and luxury in a small compact SUV. It have power under the hood with the turbo charger!!
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My princess is very cute
I love my car, I named her princess. She's very cute and the performance iis excellent. I get in my car and I'm in a spaceship. The music is absolutely fabulous. I got this car at an excellent price . I say do your research and take your time. This car is above and beyond
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I love my Evoque!!!!
My Evoque was new in 2013. I get my maintenance done on time and take good care of it. It had never been in the shop. It has been a dream car. Amazing get-up-and-go, luxury, respected brand, and takes corners like a race car driver. I have never owned a car past 4 years but I can't part with this one. 11 years and counting.
Worthy investment.t
Parts availability lousy more than once
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Trouble
We have spent thousands of dollars since we have purchased our 2014 Range Rover evogue
Great car
I've got 146,000 miles on this car and it still runs like new! Although the transmission is a bit jerky on acceleration from a dead stop, I can live with it. I've replaced the shocks and struts, rear struts on the lift gate, coils and plugs but that's about it. After reading the reviews, I guess I just got lucky with this one. It's comfortable, quick acceleration, and a blast to drive. I had a Porsche macan and had to replace the turbo and catalytic converter, sold it and kept the evoque. My only complaint is the interior space, it's a bit cramped for rear passengers, and luggage, but it's a small SUV and that's to be expected. Overall I'd buy this car again without hesitation.
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