Used 2014 Jeep Grand Cherokee Consumer Reviews
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YOU'LL NEVER BELIEVE IT!!
zoneta, 08/30/2014
updated 09/04/2018
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 5 people found this review helpful
After 2 years of knowing there is a transmission problem, I finally received my Recall Notice after the accidental death of the movie star in California. I rushed my car in for repair. Within 3 weeks I was having more computer difficulties where the transmission locks in park, not being able to drive forward or backwards or place into neutral (you're unable to move the car to the curb) because the transmission locks into park. If you're at a stop sign when this happens, and everybody starts honking and screaming at you. Once you turn the engine off and all the electronics off and restart the engine and the electronics, it "sometimes" clears the computer like a reboot, but it doesn't clear it every time. I phoned the dealership and they rescheduled a transmission reprogram appointment approximately a month later. The dealership took about 5 hours twice. The second reprogram was done about a month ago - within 3 weeks I had a recurrence of the transmission locking in park at a 4-way stop in heavy traffic when I was about 50 miles away from my home. This happened 3 times that day and I was able to reboot it by turning the engine off. I phoned the dealership and they advised me to call roadstar service and have the car towed to the closest dealership. Not wanting to leave my car at a dealership 50 miles away from home, I took the chance of turning off the engine rebooting it and driving home to try to resolve it at my local dealership. Next, I called the dealership and they advised me this problem with the electronics has not been resolved and until they have the solution or a new program for the transmission electronics, there was no point in scheduling an appointment to reprogram it again. I then phoned the Chrysler dealerships' national customer care head office at a 1-800 number, to register the transmission computer problems I am experiencing. At this point, Chrysler has not given me an answer yet. This most recent incident happened August 31, 2016. They're closed for the Labour Day long weekend, and they told me they'll call me next week. I got rid of this vehicle as Chrysler had no method of correcting the problem they told me to drive the vehicle until it happens "again" Hello .I traded it in on a BMW. I hope there is a major lawsuit. Class Action
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Jeep the worst investment
Kurt Melchert, 01/31/2017
updated 08/07/2017
2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 5 people found this review helpful
Had been in the shop more than I have driven it. From bad sensors to the radiator leaking and needing to be replaced. Alignment was off from from the factory. Took 3 dealerships and a lot of calls to Chrysler to fix it. Now in the shop again for the second time because it will try and start but won't. They keep changing out parts Chrysler tells them to but it doesn't fix it. Update: After months of back and forth to get the jeep fixed for multiple issues and trying to get Chrysler to take it back as a lemon with no success I just traded it in for a non-Chrysler vehicle because I couldn't deal with it being in the shop every week and driving around a Chrysler 200 piece of crap.
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Not safe to drive!
Melissa, 07/30/2015
2014 Jeep Grand Cherokee SRT 4dr SUV 4WD (6.4L 8cyl 8A)
20 of 32 people found this review helpful
Where to start. When the car arrived there were some interior pieces partially off and in the front passenger side a bunch of wires were hanging down by the floor. Red flag? Hmm. Here we go, Issues I have had: -Control screen goes black randomly and radio shuts off. As well as everything else I access via this screen. -Randomly says key fab has left the vehicle and dings when it hasn't. -AC/Heat are extremes. If you decide to adjust temp, takes like 15 minutes for it to actually change. -Gear shifter, yikes! Hard to know what you actually shifted into. You think you pushed it all the way forward for Park but no, half the time, it is in reverse. -----SCARIEST of all is the transmission! It hesitates whenever you need sudden acceleration like trying to make a left turn! Almost got into a few accidents because of this potentially deadly flaw. I have to drive knowing that my transmission will seize and not to try and to do any rapid or quick accelerations. Had it looked at many times and they tell me nothing is wrong. We updated software, have a great day. I leased this poor excuse for a vehicle and I wish I could get rid of it today. Will never buy another Jeep Vehicle again.
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It's the best value!
tonkatrucks, 02/09/2014
2014 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
9 of 14 people found this review helpful
I'm very happy and impressed with my new Jeep purchased 2013 between christmas and New Years. The vehicle feels solid, smooth, and is fun to drive. My search for the best SUV started early 2013 with a 2013 BMW X5 loaner while my wife's car was in for service. I test drove them all, but with the focus on a two-row, mid-size that provided good handling (for and SUV), decent acceleration and lots of leg room all around. I did not want too much storage with the school bus feel. Exterior styling and luxury interior with a large touch control/nav. screen along with a good sound system also on the wish list. The Summit provided all of these things and much more, like strong off road abilities.
Never Again
colorado_4x4, 02/10/2015
2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
5 of 7 people found this review helpful
The most frustrating ownership experience in over 50 years of car ownership. My Grand Cherokee is a 3.0 diesel. Minor irritations would include the frightening suspension clunking when the ride height is set to maximum, but my major issue is service. Or to put it more plainly, the terrible service. Like other owners, I am constantly required to go to the dealer to get the computer 'scanned'. The number of 'codes' is always overwhelming, and the dealer is ALWAYS at the mercy of the factory for instructions as to how to correct the problems. I never get my car back the same day, Sometimes it is two weeks, or more.