Used 2014 Jeep Grand Cherokee Consumer Reviews
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Be ready to acquaint yourself with the Lemon Law
carlton765, 08/31/2015
2014 Jeep Grand Cherokee Laredo 4dr SUV 4WD (3.6L 6cyl 8A)
12 of 18 people found this review helpful
Loved this car for it's fir 1k miles. Great MPG, great value, good looks. Then it all started. In the shop 11x for various issues, poor fit/finish, including 7x for the check engine light. The service manger was ultra-apologetic and said they hadn't been adequately trained and encouraged me to escalate within Chrysler. Living in California made this a no brainer to claim Lemon Law protection. Ahead of even doing that however Jeep bought the vehicle back, compensated me for the literally 30hrs of time I've spent either at the dealer, on the phone, or dealing otherwise with this disaster of an American car. Yes it was ultimately handled, but avoid at ALL costs.
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Safety Issues
stan90, 03/02/2014
updated 09/07/2016
2014 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
22 of 35 people found this review helpful
I leased a 2014 Grand Cherokee Limited in November, 2013. It has a variety of problems some of which are serious safety issues that both the dealer and Chrysler choose to ignore. The transmission lags and lurches and makes periodic clanking noises. Worse than that, mine has twice run up engine rpms while I was breaking to stop - a serious safety issue. The electronic shifter offers no advantages. but rather is distracting (requiring a look down to verify what gear you are in). During an emergency situation I needed to stop and quickly shift into reverse to avoid a collision. Using this shifter created a delay that almost killed me. Later I learned that Consumer Reports noted the same thing and that this shifter problem could result in doing exactly the wrong thing in an emergency. Both the dealer and Chrysler failed to respond to or act on the problem when I reported it in 2013. The now identified problem of assuring that the vehicle is in park is a part of this same problem. Several other problems none of which are fixed. Thankfully, my lease is almost over.
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2014 Jeep Grand Cherokee for sale near you
Showing 3 of 60 listings
- SRT 4dr SUVMSRP: $25,900In-stock online
- Laredo 4dr SUVMSRP: $9,580In-stock online
- Summit 4dr SUVMSRP: $16,745In-stock online
See all 60 listings
Summit Step Rail
thejudge410, 02/17/2014
updated 08/17/2016
2014 Jeep Grand Cherokee Summit 4dr SUV (3.6L 6cyl 8A)
7 of 10 people found this review helpful
I purchased the Summit after many months of study and test driving 2013 and 14 models. I needed a step rail for family member safety and ability to use the vehicle. At the time of delivery I was informed Chrysler did not have a step rail that would fit the Summit. I could not believe it so I took delivery thinking they were wrong. A 2nd Chrysler dealer said there must be a problem in the computer because it showed 2014 as accepting the step rail but my VIN not accepting the step rail. As of today, no one has a step rail and I have a $52,000 car my wife can not get into and drive. No after market available either. I googled the problem and found a Jeep Forum question dated Oct 2013. Augus 2015. The jeep is the best vehicle for ride, comfort and safety both in town and on road trips. I had problems with AC in the beginning which were fixed by an computer update. The problem was on a series of Durango and Grand Cherokee which Chrysler updated with TBS. Also had problem with filler cap alignment which was finally fixed by my local dealer by ordering the housing and filler cap using a VINN for a 2016 Grand Cherokee. The part numbers for both filler housing and cap had not changed but I measured the housing rubber gap carefully and determined there was a difference. The service manager at Lee Chrysler in Fort Walton is extremely helpful and fixed it all under warranty. They had tried a new filler cover in 2015 but that did not fix the problem. One of the reasons I have continued to purchase Jeep/Chrysler products is because of my outstanding service. I no longer need the step rail. I do not think Chrysler has made one for this model but there are some after market versions available. I did not buy one of those because they did not integrate fully like the ones Chrysler makes for the other Grand Cherokee models. By that I mean they either hug down below the vehicle or extended outside the wheel line which increased the total width of the vehicle of made it more likely to drag. Overall, the best vehicle I have ever owned. The safety stuff really works. Visibility is great and other drivers back off.
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This diesel is not enjoyable
Edward Kauffman, 09/08/2015
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 5 people found this review helpful
I love the sound of a diesel engine, and I appreciate the great fuel economy for a vehicle of its size. This VMI V-6 motor is totally adequate in power output. Highway cruising and passing are effortless. There are some glaring negatives, however, that limit my enjoyment of this motor. Foremost is the profound turbo lag that, on leaving a stop, causes very little response from the motor for about one second, then suddenly a rush of acceleration. It so substantial that it makes one look like a beginning driver abusing a clutch. One can avoid this behavior by loafing away from a stop to a speed of about 10 MPH before accelerating more vigorously; this requires changing driving habits specifically for this vehicle. This turbo lag is also seen at higher speeds when the motor is loafing and at low RPM, when suddenly asked for more power. The motor requires very expensive ($8-10 per quart) low ash diesel qualified oil, and expensive oil filters. After my first oil change at the Jeep dealer the check engine light came on because the ash filter in the exhaust system had become totally loaded. By contrast, the ZF eight speed automatic is wonderful; one is minimally aware of it working. The vehicle is a real highway cruiser. It is very quiet and pleasant for roadwork. I have had limited exposure to off-pavement travel. What experience I have makes me question the value of its "Trail Rated" status. The front bumper airdam is so low that it easily scrapes on small boulders here on our Arizona dirt trails. The ground clearance (without the extra cost air suspension) is about the same as my wife's Subaru Forester XT. My online reading leads me to believe that one can not easily remove this low airdam for off-road use and then drive at highway speeds with it off. So in reality this Jeep is a crossover vehicle with super-nice all wheel drive capability, but inadequate ground clearance to challenge moderately rough trail use. I suspect that Jeep gave this vehicle its "Trail Rated" status after testing with the airdam removed.
Looks good, but...
mikewestmd, 01/14/2014
2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 5 people found this review helpful
I, like many others, have had constant issues with the Navigation system and slow hesitation when the transmission shifts gears. I have had this vehicle for 2 months, and it is now in the shop for the 3rd time related to the same issues. Navigation reboots itself or screen goes to static. My radio, both FM and Sirius, have more static than I have ever had with any other vehicle. The outside temp shows the wrong temp, yesterday it showed -40. My MIL light came on again yesterday as well. Each time I take it to the shop, they say that there is a software update to fix the issue, but I am starting to doubt they actually know what the issue is. WAIT for Jeep to fix this before you purchase it!