Used 2018 INFINITI QX60 Consumer Reviews
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Ray Catena of Edison
Crystal McClain, 08/11/2018
updated 08/14/2020
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
78 of 81 people found this review helpful
**UPDATE, MY CAR IS STILL A LEMON Purchased my 2018 LEMON on Oct 25, 2017. Made several attempts with Infiniti to resolve my solution. Nothing yet. Thus far my 2018 QX 60 has had New brakes, Resurfaced rotors, New wheel barings and a strange vibrating noise. Yes 2018 brand new SUV no miles, Seems as tho every-time I take a trip I return home and need service. Then Joe S. the manager had the NERVE to try to trade a 2017 model and wanted me to actually pay 5k, because the model I have they don't have any in stock LOL! As if I would pay for a replacement. The LEMON I bought needs to be sent to the junk yard and scrapped for parts. Seems as tho Infiniti can't stand behind there name. I have contacted the BBB as well as consumer affairs. I'll post the update as I have a inspection appointment from consumer affairs soon. If your looking to purchase from Ray Catena in Edison you may want to think twice, just incase you buy a lemon they will give you the run around. Had my car for 9 month
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2018 Qx 60
Vick, 04/21/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
55 of 57 people found this review helpful
Just bought 2018 qx 60 it’s been month had transmission problem cooling fan and some other problems that they can’t figure out where that new humming sound coming from it’s been over month sitting at dealerships think twice before buying INFINITI..
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Infiniti Quality Seems to be Going Down
InfinitiInolongertrustyou, 11/06/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
59 of 62 people found this review helpful
This is my second Infiniti and did I say I love Infiniti? Yet, this QX60 has been a big letdown for many reasons. In the 12K miles of ownership I had the following warranty repairs: Engine Fan Replaced, Telematics Unit Failure Replaced, Computer for Vehicle Replaced, SD card holder for the map replaced, two eccentric bolts replaced when alignment couldn't be aligned, and there was a minor engine repair under warranty and the number one issue besides the warranty repairs (these weren't recalls) these things just broke on my vehicle...the headlights are terrible. Check out the new government rating on these they are given a grade of P for poor for visibility, I concur when it is raining you can't see the road as the lights dilute). I would concur I can't see at night, when it is raining and they can't be adjusted. If you conduct a search and type in QX60 headlight ratings 2018 or 2019 you will see the vehicle earned a P. I would concur, the problem is Infiniti seems deaf on this issue as going back to 2016 there are numerous complaints of not being able to see (you see the side of the road more than you see the front of the road). There is no adjustment whatsover, I went to two dealers. If I had known that I would have stayed away as when you can't see it is to dangerous and you can kill someone or someone else. When I tell you it looks like you are driving with your parking lights on in the rain when the lights are actually on I kid you not. The only workaround is costing me $600.00 and I am having a mechanic change the holder of the headlight, the lens to a clear one, and because we are chaning the holder inside it can be adjusted. When I spent that money all of a sudden I could see, but shame on you Infiniti this is a $40K plus vehicle I purchased the one with every option available. Shame on you, when I spoke to Infiniti Consumer Affairs they told me they couldn't assist me with any of the money from the headlights. Do you know the 2019 vehicle gets a poor on headlights as well? Overall I don't think I will purchase another Infiniti, as in $12K miles of mostly highway driving I had numerous warranty repairs of parts failing. This isn't the Infiniti brand I expect and what I thought I purchased. I had a Q70 and ran it for 125K miles and never had one part failure, not one warranty repair, nothing. It ran like a well oiled machine should and look at Consumer Reports (I didn't see it so it was to late for me, but not for you). They rated the 2016&2017 QX60 in reliablity less than average, for 2018 it moved up to average. Whatever happened to the above average that Infiniti was known for? I didn't get a lemon, others in the forums online indicate similar issues to mine (some have had CVT failures) at early time. Until Infiniti can get their quality where it needs to be and headlights that actually shine correctly slo you can see the road I would purchase a Lexus, Buick, or other nameplate. Certified Lexus is tough to go wrong with, and this is from a person (me) that loves Infiniti. If I could get out of this vehicle now without taking a huge loss I would run for my life. I don't trust this vehicle, nor the Infiniti brand anymore.
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Junk car no worth the price
Maggie, 02/16/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
34 of 39 people found this review helpful
Got my qx60 2018. Has problems a week later. Engine light come off, FEB system turn off itself and auto start did not work for 3 days. So many electrical problems. Within a month, made trip to dealer 4 times. They can’t solve problems. 😡😡😡👎👎
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That gas mileage!!!
Jan, 12/14/2017
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
47 of 55 people found this review helpful
Reluctantly I settled in this car because it is bigger and lot cheaper than my previous ride because my wife and kid like the style. Having driven 700+miles, I recently noticed that it is giving me 14.5 mpg. The sticker stats 19 city and 26 freeway but I am getting 14.5. This is what the onboard display says, not my guesstimate. Now I find myself refilling once a week. My last car had a lot more horse power than this pos and gave me a solid 23 to 24. Dealership will look into it and I may provide an update later. Meanwhile, I would love to hear what others are getting. Thanks.
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Quiet and comfortable, but only 4 stars
MikeB, 01/28/2018
2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
12 of 13 people found this review helpful
This vehicle feels substantial. It's smooth and quiet around town and on the highway. Front seats are comfortable and supportive. The CVT transmission works very well -- none of the annoying hunting for the proper gear, or downshifting one or two gears when all you want to do is go just a little faster. And it works like it has 7 discrete gears when in manual mode. Fuel mileage is beyond our expectations at 21 mpg in the suburbs with some freeway, and 24-26 mpg on highway trips, even at 75-80 mph. Things we don't like: Small and somewhat dim numbers and letters on the trip info display between the speedometer and tach. Also, it's way too easy to spin the front tires on acceleration from a stop, almost like the traction control isn't working. Finally, making a voice-activated phone call takes one or two steps more than with other systems, such as Ford's Sync 3.
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Daily Car for a Growing Family
Nivcogn, 06/13/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
18 of 21 people found this review helpful
We needed a bigger car for our growing family. The Q5 can only fit 2 baby car seats in the back. We looked at Yukon XL and Expedition, but realized that it is not a great car for daily drive since it is too big. Those cars are great for long road trip and can be rented at any time. Audi Q7 is a nice car but just way too expensive. Our choices came down to VW Atlas, Infiniti QX60, and Honda Pilot. What is nice about the Atlas and QX60 is the ability to get to the back seats without having to remove the baby car seats. The exterior styling is what sold the QX60 to my wife even through the Atlas has a nice panoramic sunroof similar to Audi's (QX60's is lacking...not as grand/nice). The other reason to go with QX60 is Infiniti's lease; they give really affordable leases that I don't think anyone can match. For zero down (only first payment of $479), we drove away in a 2018 Infiniti QX60 AWD Premium Plus that has remote start and heated steering wheel. Our lease is for 39 months with 12k miles/year. I don't think we could even lease a Q5 for that price. The ride and handling is not as nice as our Audis; however, it is pretty good. We are not fond of the CVT and don't really care since it is a lease. Overall, it is a great choice for our family. Great car with most of the things we wanted at a relatively affordable pricing.
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Delay playing with bluetooth
Carlos, 10/29/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
6 of 6 people found this review helpful
I bought 2018 QX60 deluxe technology package with theater $65,000. But I feel like frustrated with some feature my car doesn't have android auto, apple car play, the Bluetooth have delayed playing any video or music thru the phone.. ex. If you go to youtube you can't see the video and the sound at the same time.
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lOVE MY INFINITI
Rita L, 05/01/2019
updated 05/08/2020
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
5 of 5 people found this review helpful
this is my 2nd Infiniti, had M37X sedan and wanted to move up to SUV, we have had 4 RX350s and love Lexus but needed a change. My QX60 is right up there, I have more cargo space, handling is wonderful, and even the gas mileage was fantastic for such a large vehicle, 25-6 mpg on trip to Maine! I have had none of the problems mentioned in other reviews. It does take mid-tier/premium gas while my husbands 2018RX takes regular gas , yet we take it on long trips as the ride is great. Looked at MB and BMW but way too pricey for what you get, and upkeep and maintenance is ridiculous. Very happy with my QX60!
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LOVE IT!
Mrs QX60, 03/23/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
17 of 21 people found this review helpful
I love my new car! It's the smoothest and most comfortable ride I've ever driven. It has nice pick up/gusto to it as well. Sometimes I have to put the petal to the metal and I feel confident when doing IT! Don't believe the low ratings. I do believe other automakers hire people to "hate" on other cars because their product is crappy.... so they make up these horrible reviews and create great reviews for themselves. I've driven all of the major luxury brands and INFINITI beats them all for me. The QX60 is a good car. Interior does need more updating...But overall great vehicle.
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Dream car...dealership experience not luxurious
Privaye, 12/24/2017
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
20 of 25 people found this review helpful
I wanted this car so bad. Now I have it and I'm over it. Would turn in now however, I know my husband will be irritated with me as I've begged him to get me this car. Here's the thing, I've driven Cadillacs, Mercedes, Lincolns... This car is very comfortable for our family, especially for the price. My issue is with the dealerships. I miss the Lincoln dealership experience so much! The other luxury companies offer complimentary maintenance why doesn't INFINITI? Sorry Infiniti but this is why as soon as I can I will be leaving for the new Navigator or Escalade. There's no way om earth that i would upgrade to the qx80 and not have the same luxury dealer experience that the other companies offer. I literally felt like I was back at the pontiac dealership from my college days... not a good thing for a "luxury" company. This may be the reason you had to offer huge discounts on your vehicles as there aren't many of them on the road. ;-)... I'm over INFINITI experience such a rip off plus the technology Infiniti vehicles are several years behind the times.
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White interior leather defective on driver's side
Paula, 08/03/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
19 of 24 people found this review helpful
For the most part I am happy with the vehicle. There is one issue that stands out. When I was in the showroom I noticed that the demo QX60's white leather seating on the driver's side was worn and discolored on the seat area (left side). I remember pointing it out to the salesman. How can something so NEW be worn. Well, I have my QX60 4 months and I am having the same problem. I pointed this out to Circle Infiniti in Long Branch when I had the car serviced yesterday. They looked at it and wanted to give me an estimate for dying it. Of course that is ridiculous and I refused! I made them make note of it in the computer. This is not my fault. This is the result of an inferior leather used on the area of the vehicle that gets the most use. I also, noticed that all the used cars on the lot had this same problem. Infinit needs to address this issue as I am not paying for any repairs.
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Just what you expected.
RFK, 01/13/2019
updated 07/15/2019
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
6 of 7 people found this review helpful
The quality is superb, takes a little getting used to with controls but then fine. The dealer sales person was a professional who knew his product and found out what you wanted and what best fit your needs. The whole experience was hassle free and so far my expectations are met of what a new car should be. Now that I have driven for 6 months the gas mileage is fantastic for such a large car and it rides as nice as when we first drove it. I would recommend this anyone.
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Infiniti three rows with entertainment
Connie, 06/04/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
9 of 12 people found this review helpful
While Infiniti QX60 was made for hauling seven. The second row seat head rests are in the way when children are sitting in the third row seats making it very difficult to see the entertainment screens that are placed on the back of the front seat headrests. And to put the kids in the second row seats so they can see the screen. Makes the Grandparents in the third row seating very tight especially with foot space! And talking over the entertainment going on in the second row. It just does not work! Try again Infiniti and actually have real people use!!!!
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I had a Lexus. Bought Infiniti. Regret it
Tbc from toronto, 05/25/2020
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
3 of 3 people found this review helpful
I had an rx3tp which provided me with 12 years without issue but when time to get a new car, Infiniti seemed to be a better value. I’ve regretted it since. First, all these loose trim pieces and lack of quality. 2 years old and already lots of rust. I thought loose trim pieces would be covered by warranty but dealership refused to fix and told me I need to go back to dealership I bought it from which is far away. I bought oil change and tire rotation. With Lexus, they would include changing tires from winter to summer if you had a tire rotation being paid for, Infiniti, they charge you fulll price to change tires even if you have paid for tire rotation. They seem to nickel and dime you and won’t repair things under warranty. This is not a luxury dealership. The car is ok. I actually don’t mind the cvt which I was worried about. It seems responsive. The ac is horrible. Blows hot air in summer at anything below the lowest temperature setting. The dealership says known issue and I’ve seen reviews saying this as well. Lane centering in this model is brake!! Based and not steering wheel and is basically useless. Out of date without android auto but I know that so doesn’t bother me too much. I thought I was saving money but this will cost me more than a Lexus taking into account resale and warranty work I have to pay out of pocket. Do not buy this car. It seems like a deal but you will regret it.
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Awesome Luxury, Value, Tech
Alex Contreras , 05/11/2018
2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
6 of 8 people found this review helpful
This vehicle have some great safety Technology, ride comfort, styling and value. So much room compared to other luxury 3rd row. Highly recommend to test drive it and Check offers. This is the 2nd QX60 lease and it’s been reliable.
Wonderful car
John, 12/31/2017
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
10 of 15 people found this review helpful
I have now owned 3 Infinities and I find the comfort, reliability, quality and safety to be first class. My previous cars include BMW, MAZDA AND CHEV and although I liked them all I believe theInfiniti is far superior! I would recommend the Infiniti as a wonderful vehicle!
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A beautiful lemon
anton, 07/18/2018
updated 01/31/2022
2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
10 of 15 people found this review helpful
My QX60 has a drumming noise that is not tolerable for long distance driving. One cannot listen to radio or music and have sterio quality listening because of the noise. Dealer has not been able to resolvethe problem.
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QX 60 Love This SUV
TJ, 04/24/2019
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
3 of 4 people found this review helpful
I have had SUV's for years and went into a 4 door sedan and missed the height of a Suv. I have loved the design of the Inifnity products and very happy with the QX60. The shift modes really work from snow to sport and has great acceleration on sport. The ride is smooth and nimble vs my old Tahoe that I liked as well. I purchased the base model as a certified preowned auto and very happy with the overall value and the dealership is excellent and professional.
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Love this car
Nicole Fuchs, 03/12/2019
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
2 of 3 people found this review helpful
Love this car and everything about it except for one thing. Hate the technology I didn’t get the luxe but almost every car company now provides the Apple car play it some type of better option. This one just lacks in options and shuts the music down when you open certain things. I had a Honda Civic with apply car play and was spoiled and expected to like the technology better its boring and bland. We are a growing family and for that reason we upgraded wish they would change it. Love everything else just considering even the base model is expensive you would expect a better tech experience
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Wish I’d purchased an VW SUV
Alex, 06/02/2020
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
2 of 3 people found this review helpful
I am not a retired aggressive driver who put on slightly less than average mileage. My vehicles are serviced by the dealership hweee I purchased. After only 42,000 KMs and 20 months of ownership I had to replace the rear rotors and pads and service the front brakes (incl resurface the rotors and lubing the caliber pins). Compared to my 2016 VW GTI that was serviced at 90,000 KM with original brakes and no issues at all- I should have bought an Atlas. I’ve owned a lot of new VW’s in the past and have always been impressed with longevity out of the factory. My Infiniti is a comfortable and otherwise good vehicle but front and rear brakes at under 2 years and at 40,000 kms is very disappointing
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overall professional reviews
surefoot, 01/15/2018
2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
10 of 23 people found this review helpful
professional reviews are not as good as they should be. take reviews from owners. this car was not #1 but obviously some of the professional reviewers do not drive all the cars, so when you compare you don't get a true comparison. for example steering didn't rate well with some but it is far better than the excellent steering reviews of other vehicles. best of all compare yourself. the one that seemed to be true is the navigation screen on the Acura was difficult to use. many vehicles you almost have to go to school to figure them out - try yourself there are some very easy to use systems in some vehicles. each vehicle has some very nice features others don't have so you kind of have to decide what is most important to you. happy with my choice.
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Great car with reasonable price
Programit, 06/19/2018
2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
3 of 6 people found this review helpful
Drove for a month and feels good.
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Just don’t love it
Anne R, 11/09/2019
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
2 of 4 people found this review helpful
I regret buying this vehicle. The quality is questionable. I had a rattling noise in the back seat behind driver’s seat. Rattled for months and I finally had it checked out. Took dealer an entire day to fix it. Also, I’m very dissatisfied with the heating system. In the winter of Ohio, this vehicle doesn’t provide warmth. It doesn’t provide warm air comfort. No warm air at feet even though setting is on feet only. Good thing my seats and steering wheel heat up....this is the only thing that keeps me warm enough. Just not happy overall with this vehicle. I am looking to replace it.
Excellent Customer Experience at Off Lease Orlando
Tammy, 10/04/2018
2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
2 of 5 people found this review helpful
We recently purchased our car from Off Lease Orlando. This is my first experience with owning an Infiniti and I am in love! I plan to have my Infiniti for a long time. I am so please so far and I highly recommend this vehicle!
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Spiffy
Carl, 02/20/2018
2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
1 of 5 people found this review helpful
Great dealership in Infiniti of Charlotte
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Great Deal For SUV Compair to Other SUV
Ibrahim, 05/26/2018
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
1 of 5 people found this review helpful
Best Bye in this Luxary Catagory I Draw will enjoy to Drive
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Silky smooth
lebergeron1969, 09/12/2022
2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
0 of 0 people found this review helpful
Long drives in comfort
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