2018 INFINITI QX60 Consumer Reviews - 20 Car Reviews | Edmunds

2018 INFINITI QX60 Consumer Reviews

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Infiniti Quality Seems to be Going Down
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By InfinitiInolongertrustyou
on

Vehicle

2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)


Review

This is my second Infiniti and did I say I love Infiniti? Yet, this QX60 has been a big letdown for many reasons. In the 12K miles of ownership I had the following warranty repairs: Engine Fan Replaced, Telematics Unit Failure Replaced, Computer for Vehicle Replaced, SD card holder for the map replaced, two eccentric bolts replaced when alignment couldn't be aligned, and there was a minor engine repair under warranty and the number one issue besides the warranty repairs (these weren't recalls) these things just broke on my vehicle...the headlights are terrible. Check out the new government rating on these they are given a grade of P for poor for visibility, I concur when it is raining you can't see the road as the lights dilute). I would concur I can't see at night, when it is raining and they can't be adjusted. If you conduct a search and type in QX60 headlight ratings 2018 or 2019 you will see the vehicle earned a P. I would concur, the problem is Infiniti seems deaf on this issue as going back to 2016 there are numerous complaints of not being able to see (you see the side of the road more than you see the front of the road). There is no adjustment whatsover, I went to two dealers. If I had known that I would have stayed away as when you can't see it is to dangerous and you can kill someone or someone else. When I tell you it looks like you are driving with your parking lights on in the rain when the lights are actually on I kid you not. The only workaround is costing me $600.00 and I am having a mechanic change the holder of the headlight, the lens to a clear one, and because we are chaning the holder inside it can be adjusted. When I spent that money all of a sudden I could see, but shame on you Infiniti this is a $40K plus vehicle I purchased the one with every option available. Shame on you, when I spoke to Infiniti Consumer Affairs they told me they couldn't assist me with any of the money from the headlights. Do you know the 2019 vehicle gets a poor on headlights as well? Overall I don't think I will purchase another Infiniti, as in $12K miles of mostly highway driving I had numerous warranty repairs of parts failing. This isn't the Infiniti brand I expect and what I thought I purchased. I had a Q70 and ran it for 125K miles and never had one part failure, not one warranty repair, nothing. It ran like a well oiled machine should and look at Consumer Reports (I didn't see it so it was to late for me, but not for you). They rated the 2016&2017 QX60 in reliablity less than average, for 2018 it moved up to average. Whatever happened to the above average that Infiniti was known for? I didn't get a lemon, others in the forums online indicate similar issues to mine (some have had CVT failures) at early time. Until Infiniti can get their quality where it needs to be and headlights that actually shine correctly slo you can see the road I would purchase a Lexus, Buick, or other nameplate. Certified Lexus is tough to go wrong with, and this is from a person (me) that loves Infiniti. If I could get out of this vehicle now without taking a huge loss I would run for my life. I don't trust this vehicle, nor the Infiniti brand anymore.


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Delay playing with bluetooth
Performance
Comfort
Fuel Economy
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Interior Design
Exterior Design
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Reliability
By Carlos
on

Vehicle

2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)


Review

I bought 2018 QX60 deluxe technology package with theater $65,000. But I feel like frustrated with some feature my car doesn't have android auto, apple car play, the Bluetooth have delayed playing any video or music thru the phone.. ex. If you go to youtube you can't see the video and the sound at the same time.


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Excellent Customer Experience at Off Lease Orlando
Performance
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Fun To Drive
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Exterior Design
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By Tammy
on

Vehicle

2018 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)


Review

We recently purchased our car from Off Lease Orlando. This is my first experience with owning an Infiniti and I am in love! I plan to have my Infiniti for a long time. I am so please so far and I highly recommend this vehicle!


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Ray Catena of Edison
10 of 10 people found this review helpful
Performance
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By Crystal McClain
on

Vehicle

2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)


Review

Purchased my 2018 LEMON on Oct 25, 2017. Made several attempts with Infiniti to resolve my solution. Nothing yet. Thus far my 2018 QX 60 has had New brakes, Resurfaced rotors, New wheel barings and a strange vibrating noise. Yes 2018 brand new SUV no miles, Seems as tho every-time I take a trip I return home and need service. Then Joe S. the manager had the NERVE to try to trade a 2017 model and wanted me to actually pay 5k, because the model I have they don't have any in stock LOL! As if I would pay for a replacement. The LEMON I bought needs to be sent to the junk yard and scrapped for parts. Seems as tho Infiniti can't stand behind there name. I have contacted the BBB as well as consumer affairs. I'll post the update as I have a inspection appointment from consumer affairs soon. If your looking to purchase from Ray Catena in Edison you may want to think twice, just incase you buy a lemon they will give you the run around. Had my car for 9 month


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White interior leather defective on driver's side
5 of 5 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
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Exterior Design
Build Quality
Reliability
By Paula
on

Vehicle

2018 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)


Review

For the most part I am happy with the vehicle.

There is one issue that stands out.    When I was in the showroom I noticed that the demo QX60's white leather seating on the driver's side was worn and discolored on the seat area (left side).   I remember pointing it out to the salesman.    How can something so NEW be worn.     Well, I have my QX60 4 months and I am having the same problem.   I pointed this out to Circle Infiniti in Long Branch when I had the car serviced yesterday.    They looked at it and wanted to give me an estimate for dying it.    Of course that is ridiculous and I refused!  I made them make note of it in the computer.    This is not my fault.   This is the result of an inferior leather used on the area of the vehicle that gets the most use.    I also, noticed that all the used cars on the lot had this same problem.

Infinit needs to address this issue as I am not paying for any repairs.


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