Used 2019 Honda Passport Consumer Reviews
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Infotainment-Safety Severe Issues
IA, 01/06/2020
2019 Honda Passport Elite 4dr SUV AWD (3.5L 6cyl 9A)
37 of 46 people found this review helpful
Potential customers be aware of infotainment issues!!! DO NOT BUY THIS CAR!!! After less than 500 miles a crackling noise freezing the infotainment started when hitting a bump, along with a nauseating chemical smell. Took the car for repair and was told that they tightened some lose parts and the car should be fine. It all got worse after, with the exception of the chemical smell that luckily disappeared. Couple of hundred miles after the all kind of problems appeared: the break light warning would come up along with the crackling noise and the car would slow down on its own, the speedometer would black out, the infotainment including the rear view camera would shut off for long periods and would not start again, the infotainment would freeze and not shut down. Took the car back for service and was told that they need to replace the entire infotainment unit, which was backordered for 4 weeks. Then I was told that Honda is aware of the issue and that is working on a real solution that would need to replace an entire har was with electrical wires. But the worse part is trying to ask for my rights from Honda. Never before have I been treated worse as a customer by the Honda USA customer “service” employee that was assigned to my case. He denied any safety issue, lied to me stating that my car has not been serviced before, lied about Honda knowing that this is a problem, lying that Honda is working on a solution, ignored the unresolved problems, did not care at all on what I was talking about, refusing to escalate the issue to a supervisor and just because he can hide behind anonymity threatened me and hung up the phone. There is a class action lawsuit against Honda. If you also have the problem please add your complaints to the NHTSA site. Honda and it’s employees have to stop treating customers like they are idiots. I had 2 Honda’s in the past, but there is now way I will ever buy one again. Honda and its customer disservice is the worse in corporate America. Not only they don’t admit the obvious but their philosophy is to insult the customers as if they are crazy, even if in my case I told him that I had some videos showing the issues. I wish Honda in Japan could take notice of the disgusting service Honda USA is providing, tarnishing the brand.
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Well designed vehicle, perfect fit!
stevenD, 07/13/2019
updated 07/21/2023
2019 Honda Passport Touring 4dr SUV AWD (3.5L 6cyl 9A)
19 of 23 people found this review helpful
I've owned a Touring model for 4 months now and could not be happier. Plenty of power, runs smooth, power everything. The AWD system works great! The stereo is awesome. Gets the same mpg as my last two 3-series BMWs. If you are looking for something more advanced and well made than an entry-level SUV and don't want a wimpy 4-cyl, a turbo or a CVT transmission, and want better reliability that the US brands, the Passport beats the pants of the Same-Engine-and-Transmission since 2010 4Runner! UPDATE: 16 Months of Ownership: I'm still loving my Passport! I've added some 18" wheels with A/T tires, upgraded the speakers for an awesome music experience, taken it on several long trips (500 and 700 miles) and it is smooth quiet and powerful, and still don't miss my Beemers...! UPDATE: 52 Months of Ownership: still loving it, the vehicle has been virtually trouble-free, still love driving it and have no plans to replace it!
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2019 Honda Passport for sale near you
3 of 22 listings
- EX-L 4dr SUVMSRP: $27,497In-stock online
- Sport 4dr SUVMSRP: $20,998In-stock online
- Touring 4dr SUVMSRP: $21,643In-stock online
See all 22 listings
A GREAT RIDE!
CDL, 01/09/2020
2019 Honda Passport Elite 4dr SUV AWD (3.5L 6cyl 9A)
5 of 5 people found this review helpful
2019 Passport is roomy and comfortable for all passengers. Provides plenty of headroom front and back. It has loads of storage space behind the second row of seats. With second row down the cargo space is cavernous. Second row floor is flat. It provides comfortable floor space for all three second row passengers. The ride is smooth and quiet with plenty of power for merging or passing. The 9-speed transmission is exceptionally smooth. It uses regular gas producing mileage slightly better than the ratings.The engine stop/start feature is smooth and quiet.The tech is very intuitive and responsive. Interior materials quality is superb. I would expect the Passport to exhibit typical Honda reliability. Highly recommend this SUV.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Comparison of wheel and tire size on trim levels
DenverM, 09/12/2019
2019 Honda Passport Touring 4dr SUV AWD (3.5L 6cyl 9A)
20 of 25 people found this review helpful
This is a response to one reviewer who wrote, "I sprung for the Touring model with the extra equipment -- not realizing it had smaller sidewalls (265/45R20 vs 245/50R20)." The Sport and E-XL trim levels have 8" wide wheels, while the Touring and Elite trim levels have 8.5" wheels. That is why the tire sizes are different, with the former having 245mm wide tires, while the latter has 265mm wide tires. The next numbers in the tire sizes give the ratio of sidewall height to tire width, so the Touring and Elite tire sidewalls are 45% of 265mm, while the Sport and E-XL tires are 50% of 245mm. This results in the two different tires having nearly identical diameters (29.6" and 29.4" - check it for yourself here: https://tiresize.com/calculator/ ). So the sidewall height is essentially the same for all four trim levels. The wider tires of the Touring and Elite might provide better ability to withstand a bump or pothole, not worse.
Don't get the ventilated seats
DebC, 07/13/2019
2019 Honda Passport Elite 4dr SUV AWD (3.5L 6cyl 9A)
68 of 89 people found this review helpful
One of the two things I wanted on my new vehicle was ventilated or cooled seats. I was looking forward to not sticking or sweating on the leather seats in the summer. Because I purchased the passport in March and I foolishly trusted Honda would produce a quality feature I didn't test them out much at the time. Now that summer is here, I have discovered there is absolutely no discernable airflow. Without some airflow there's no way it's going to help with comfort in hot temperatures. I even put an extremely light feather on the seat on the highest setting and not even a flicker of movement from the feather. If there is no airflow on high, what is the point of the medium and low settings? There is a very, very slight feeling of coolness once the cabin cools off, but it's so slight I'm not really completely sure it's really there. Sadly the technicians at Honda have no idea if this truly how these are supposed to work. All they can do is pull out another passport and tell me if this vehicle works the same it must be how they were designed. If you want ventilated or cooled seats, get something other than a Honda.