2024 Genesis GV80 Consumer Reviews
Pricing
Genesis should be ashamed
Over the last 12 months my GV80 has been in the dealership for repair now for the 4th time and 5 months and counting. There are severe computer/electrical/engine problems - actually nobody knows what the problem is - they just keep replacing parts. The first time all the warning lights for EVERYTHING just started going off and the dash would go black. After 2 repair tries and 12 weeks in the dealership they replaced the cluster (resetting mileage to zero). The car then seemed fine for a few months and then it started again. This time the warning lights went crazy again, but also the car started bucking and shutting down randomly while driving. Back to the dealership for another 7 weeks. That resulted in a replaced actuator. It ran fine for 2 more months, then the warning lights started going crazy again and the engine light is on. It is back at the dealership again for who knows how long. They clearly have no idea how to fix it. Genesis Canada will do nothing about it except to say they are working hard to fix it. I think it is clear they can’t fix it. As there are no lemon laws in Canada, they just completely disregard the responsibility that they should have for the customer. To trade it in will result in a huge loss to me due to all the issues, as well as passing the buck to a new unsuspecting buyer. Genesis needs to stand by their product but clearly they do not care.
GV80 PRESTIGE IMMOBILIZED FOR 369 DAYS!
A real CATASTROPHIC GENESIS GV80 consumer experience. Genesis motor america, hyundai national customer service, bbb autoline did not help me: there were only trying to force me to accept the repurchase instead of a full replacement of the lemon vehicle (not to my benefice). Hyundai’s attorney made false accusations trying to dismiss the claim: genesis motor america, llc (gma/hma) does definitely not stand behind they consumers! Same with sedgwick (third party in charge of the claim on behalf of hma/gma): dispute the provision of the lemon law (florida statutes chapter 681), they are trying to only accept the repurchase instead of replacement. Huge waste of money (in my case) to accept a repurchase instead of replacement. I have Safety Issues with my 2021 GV80 PRESTIGE: • Battery runs out of charge within one day without any rational reason (i.e., no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning. • Then, the Genesis Connected Services will sent alert messages every three (3) minutes for minor events (e.g., washer fluid low, window open, door unlocked…). Those same two problems were reproduced at HYUNDAI RICK CASE DAVIE FL – Official Agent even after two GENESIS FIELD SERVICE ENGINEERS changed the following parts (between May 203 and August 2023): i. JUNCTION BOX ASSY (Ref. 91950-T6032): The junction box assemble is the main fuse box on the driver’s side under the dash. ii. JUNCTION BLOCK-SUB (Ref. 91957-T6500): The junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side. iii. AUDIO UNIT (Ref. 96560-T6600): The radio and navigation unit. iv. EXTERNAL AMP ASSY (Ref. 96370-T6700): The power amplifier for the audio unit. Timeline: On 04.20.2023, 04.21.2023 and 05.11.2023, my SUV (2021 GV80 3.5T Prestige, V6, AWD) was dropped at GENESIS official agent facility (RICK CASE DAVIE, FL) to be inspected and repaired based on the non-conformities described above. On 08.25.2023, BBB AUTOLINE ARBITRATION rules for a REPLACEMENT that manufacturer (GMA) refused to execute. Only unlawfully accept a REPURCHASE procedure (CONSUMER is loosing money on such offer). On 01.17.2024, after arbitration, FLORIDA ATTORNEY GENERAL BOARD (AG) ordered to manufacturer (GMA) to provide a REPLACEMENT vehicle. The 40-day notice ended on 03.04.2024: The manufacturer still did comply with the order, and did not provide any replacement. FYI: Manufacturer did not appeal any of the arbitration decisions (BBB AUTOLINE& FL STATE ATTORNEY GENERAL). On 03.03.2024, MANUFACTURER (GMA) failed to provide REPLACEMENT vehicle. As today (05.13.2024), MANUFACTURER is in the process to provide me with a new 2024 GV80 but GMA is in violation of AG BOARD ORDER for 72 consecutive days. Based on applicable law (Florida Statutes Chapter 681) GMA is potentially subject of fines for each days being behind schedule. On 03.14.2024, I reported this claim to the NHTSA: Claim #11577476. My Lemon Car vehicle (subject of this claim) is still immobilized at the official agent (RICK CASE DAVIE, FL) since May 05, 2023, totalizing today, 369 days, without getting any loaner of replacement as clearly requested since May 30, 2023 when I filled my initial claim with the MANUFACTURER (GMA). PS: If I had accepted a REPURCHASE, I would have lost a lot of money. This is probably why MANUFACTURER is trying to corn its CONSUMERS with a REPURCHASE deal which is not to CONSUMER advantage. Hoping this will help you to make a decision. Do not give up: The Lemon Law is on CONSUMER side. If you are consistent and methodological, you do not need to hire anybody to represent you. Just follow the guidelines of the LEMON LAW procedure of the State where you file your claim. In Florida, it is just a form to complete and some documents to provide about the issue(s).
- 3.5T 4dr SUVMSRP: $51,59023 mi away
- 2.5T 4dr SUVMSRP: $42,50028 mi away
- 2.5T 4dr SUVMSRP: $48,26727 mi away
Regretting this purchase...
Bought a 2024 GV 80 less than 90 days ago. The AC has gone out already on a brand new car. To make matters worse, the service department does not have service appointments for weeks. My husband has called several times and was told someone would contact us. We have yet to receive a call. He was also told this is a common problem for this model. This customer service does not match the car price tag. Do yourself a favor stick with Mercedes! You'll receive much better customer service. I'm so disappointed.
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excellent car - luxury, handling, quality
Test drove Audi Q8 and BMW. Fairly comparable. Luxury bells and whistles within Genesis far outweigh the other 2 competitors. Also, $10-$25K cheaper with more options was a deal breaker for me. I consistently get 22mpg even with city driving (I drive in eco mode) so not bad at all. Highly recommend! Can't beat the warranty also
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Technology system has been inoperable for a month
My connected service has been updating and inoperable for over a month. I have contacted customer service on numerous occasions, and also took it to the dealership for repair, and no one can fix it. My valet parking, location finder, red light camera alert, automatic rear door opener, navigation system, road side assistance, everything affiliated with connected services isn’t working and Genesis don’t know how to correct the issue. I am so exhausted fighting with them. The problem has been escalated to the engineer department but no one can figure out what’s wrong. A $70,000 SUV and the manufacturer doesn’t know what they are doing. I’m disgusted.
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Tech stinks
For over a week I have a display that is constantly updating…I’ve called tech support everyday and they always assure me their “engineers” are working on a solution but nothing gets fix. I have no radio, no navigation, no Bluetooth, no media, no cameras…and I bought this vehicle 4 months ago. I’d think they’d want to make it right but so far it’s been very disappointing!
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You're paying $20K for stuff that doesn't work....
And they are not going to fix it. Full disclosure, they are buying mine back. Dealer support is very poor. Right on the web page Genesis says they offer free valet service and loaners for all services for 3 years. Out of the 5 dealers within 45 miles of me only one backs that up. Well, you paid for that. Don't kid yourself. The dealer that backed it up had my car for 25 days to replace 2 tires and that was with Genesis involvement. The closest dealer made an appointment for me 30 days out and then called the day before to cancel and reschedule for....another 30 days out. When they did that again, I gave up on them and called Genesis. The car, as a whole, drives really nice. It's quiet, peppy, handles nice, but a bunch of the features do not work. One of the most aggravating is the Intelligent Cruise Control. I can be driving along at 70 mph with it set to a maximum of 73 and there will be no cars around and it will accelerate way past 73 MPH. Inversely it will brake hard for no reason. Very dangerous on a busy high speed highway. Do they know about it. Yes. Will they do anything about it. Not until enough of us are killed or injured. A lot of the little features are intermittent. I can be sitting at an intersection with no other cars around and the warnings will start beeping that there is a person or car next to me. There isn't. The Infotainment system works when it feels like it and the USB music player only worked for the first month I had it. Right up until the first over the air update and that killed it. Will Genesis do anything about it. Nope. Over the air updates get stuck and the car had to go to the dealership to fix that and now I see they are going to start charging for the OTA updates. $25/year for updates that don't work. Lovely. The latest one was supposed to install GenesisPay. Didn't work. They fixed part of it, but it still doesn't work. All of this is really too bad. As I said, I like the car. I just can't stand the lack of quality in the programming and the dealership service. My advice is find another car. After 10 months, I'm doing just that.
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5 weeks and still doesn't work
Bought a new GV80. Drove it for 3 days and the computer went out. The dealership has been working on it for 4 weeks and still can't fix it. Not a very impressive vehicle to me.
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Poor Electrics and Dealer Service
GV 80 2022. Purchased in Lubbock Texas used on in February 2023. Car had electrical problems. Traded and upgraded to Advanced Premier in March of 2023. Bought from same dealer. Car had constant electrical problems. Midland Texas is 305 miles from El Paso and 270 miles from Weatherford. Only dealers and Weatherford dealer is as helpful as having the covid with no doctor. Buy one of these.....good luck. Navigation system, interior lighting, sunroof problems and back window even exploded outward in July heat with front windows down. These are a NIGHTMARE,
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Great vehicle, HORRIBLE SERVICE
We absolutely love our GV80, but based on our experiences both at the dealer level and at Genesis, this will be our last one. In 2 years we have never had a follow up call or a returned call by either the dealer or the company. We have had a problem with our car for 8 months and all we hear is "we're sorry". No fix, just apologies. I'm sorry too, and the only way I can speak is with my dollars.
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Give the GV80 a look and then walk away
Stay away from the matte finishes,.,. all you can do is wash to car and quick dry otherwise water spots that you can rub out..No touching up paint spots and absolutely no polishing..I had a stone that cracked ahead light ant to replace ..if Genesis can get the part..they quoted approximately $2200.00.. Beautiful car,BUT get ready to be dissapointed!~!
Great Car - Horrible Dealership (Harlingen, Texas)
The car is one of the best luxury cars in terms of quality and features. But many owner (such as myself) are disappointed by the dealerships. In my opinion it is because most Genesis dealerships started out as Hyundai dealers and didn’t scale well into the luxury market.
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Parts for GV80
My 2023 Genesis GV80 SUV was rear ended in December of 2023. Unfortunately, my car is still sitting in Gerber Collision and Auto glass repair shop as of today March 22, 2024. We get updates every Tuesday and Thursday of the week that the parts are not back yet. Had I have known this would before I purchased this car I would’ve never brought it. This has definitely been an inconvenience for me and my family. Great car, poor customer service.
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Pampered & Spoiled with an Interior Second to None
I've owned many expensive cars - some considerably more expensive that the GV80 Prestige. However, the Genesis hits a new bar in terms of luxury. My biggest complaint is that the car feels a little floaty around turns and doesn't absorb feedback from the potholes. Otherwise, it's a wonderful SUV.
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Surprise!
The GV 80 handles like dream. It drives better than any SUV I’ve driven. Rides good, and very quiet.
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Luxury luxury luxury!!!
This SUV rides like an S-Class Mercedes! Luxury is the only way I can describe this vehicle. It has all the bells and whistles and more horse power than I need. It’s got style and performance and the interior is absolutely unbelievable. Luxury at its BEST! Love this vehicle!
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Overall an excellent SUV
No car is perfect and although this car hits most of the marks. The luxury design, tech, and feel help to make up for the crappy gas mileage. Not a family car, but great for 4 people. My 21' Prestige has 43k miles as I write this, runs well, and has it's quirks. On my 2nd set of tires, 3rd set of front brake pads, and 2nd set of rear shocks, but I frequently tow a small trailer.
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GV80 22inch wheels
Love the car but mine came with 22 inch wheels and a blow up system instead of run flats or a spare. As I have found out, the 22 inch wheels blow much easier than smaller ones and the blow up system does not work. This leaves you with a 70k car with no spare or option other than to be towed. I have contacted genesis about this and they are not really helpful at all. This is very dangerous. If I knew I would need to buy a tire and put it in my trunk I would have paid much less money for the GV70.
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Long term rental review
Initially, I was super excited to get this as a rental as I’ve been driving, electric and hydrogen for the last couple years and wanted to go back to an SUV for my grandkids. So after my accident, they gave me a 2.5 T all wheel drive as a rental and I thought, OK this is great because I love the Hyundai brand and so maybe I will buy one of these. Positive things… The car is super comfortable! And it’s great for carrying stuff around and for loading kids in the car. The bad? The four-cylinder turbo in this car is absolutely horrible. The grown, the noisy acceleration, and. Feels super underpowered. After a few days, I realized oh my God this is the same engine that I had in my Santa Fe calligraphy that I had a couple years back. So why would you spend the extra $15-$20,000 to get the same leather, same engine etc? The navigation system is horrible, and the voice recognition is beyond worthless. My biggest issue was the safety systems which are so overly sensitive that twice. It has put me in a dangerous situation where I was trying to accelerate into traffic and the safety systems misread something that was going on, and actually just stopped me dead in my tracks as I was pulling into traffic and almost caused me twice to get hit! Definitely not worth the extra money.
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Problems
Navigation does not work. Outside mirrors have to be extended manually(intermittently) and dealer service is terrible. My calls are not returned. I purchased it from Tuttle Click Hyundai in Irvine, Ca.
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Far From Luxurious Service
A great looking vehicle inside and out. A few kinks to work out but what KILLS this car is dealership service! As an outgrowth of KIA, they just don't know how to handle an upscale clientele. Genesis also sells you on picking your car up at your home for service and leaving you a loaner. What a load of of you know what. Whenever I have asked for that service during the past three years I've owned the car, they almost literally laugh at me. Don't keep promises you can't keep. And, Genesis can't keep their promises!
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Service Sucks
Purchase of vehicle was smooth. Vehicle has met most of my expectations. Service and sales departments, including general manager Jason Teague have not responded professionally to the high standards that they have set for this premium luxury brand. I was considering purchasing a second vehicle for my wife but I will look elsewhere due to their unreliability.
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Don’t buy into online hype of value for money
We bought 2.5T with prestige package and were told that tech features and safety features are same across the board. This is all a lie. Genesis is cutting corners with their newer builds. They removed HDA 2 and downgraded to HDA 1 in newer models. The reason why people buy newer models is because they are superior in tech but no, not with genesis. Genesis cars are going downhill. 2.5T doesn’t have several features with prestige package. This includes soft close with doors. Power rear features are missing and what the cheapness doesn’t stop there. They remove spare tire to save Pennie’s over dollars. Nice way to deal with chip shortage. Terrible dealership service. Dealers don’t have a clue about car features and can’t articulate them. Service warranty that hides several iffs and else. When you pay 70k for a car you don’t expect a Subaru. But, wait. Subaru are much better cars than cheap Genesis. Don’t buy into hype. Stay away.
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Fast, luxurious, fun
Just passed the 100 day mark and everything has exceeded expectations. Great engine, agility, luxury ride, interior, seating, fantastic stereo, customizability, tons of extras, kids love it. Only points if improvement: Comparing to our hybrid the gas milage isn’t great (14 mpg observed on average in city); back doors don’t open upon approach; need to plug in phone for CarPlay to work.
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Classy looking head turner
I purchased a GV80 2.5t prestige. This is the 4th SUV I have owned over the last 14 years and by far the best purchase I have made. All my previous purchases were high end as well and this is the only one I keep getting stopped by strangers to ask about it and compliment it consistently. I was looking forward to getting a Genesis for a while now due to a great reputation but when I saw the 2023 myself and my wife said that is the one for us by far. This is the first 4 cylinder SUV and I was very impressed at the power delivered. The interior is exquisite and although I purchased the highest end trim I noticed even the base models come with more standard features than competing vehicles. It has all the bells and whistles and rides great. The safety alerts and the 3D image on the windshield giving you driving speed (besides standard location) are phenomenal. I am not the most tech savvy person, but once I got past the learning curve I was amazed at all the useful features it has and I still haven’t used everyone yet. It amazes me that I am able to have my SUV back out of a parking spot without me even being in the car. Hey, I am not going to bore you with every detail I suggest if you are looking for a luxury SUV take a look at this before deciding. Tremendous amount of features for the price versus competition. Genesis has been super customer friendly and it is a pleasure to deal with everyone. The service provided is huge. They truly want to keep their customers happy. It is good these days to see there is still some work ethics. Good luck with your next vehicle.
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Don't buy!
Purchased the GV80 5 months ago and have had so many regrets since. Starting with things that are working as they are supposed to but are not great: 1) the AC compression sounds like a fighter jet is flying over when you are outside the car - I can hear my wife 2 blocks away. 2) Genesis phone app constantly crashes and uninstalling and reinstalling is the only resolve 3) Still requires a cable for apple/andriod auto - how does the Santa Fe have this but the 2024 GV80 does not? 4) Gas mileage is poor, I knew it was not going to be great but it is a gas hog! 5) It may be the service center I brought mine into but they had none of the luxury brand amenities a vehicle this price usually has when your car is serviced. Now for issues we have: 1) If you need the car serviced it typically takes over a month to get into the shop (if you need a loner) 2) Transmission is rough and shimmies 3) Steering wheel makes a noise everytime you turn it 4) Car starts to hum from driver side after driving for an hour or so 5) SW is a bit buggy - car has reset settings several times on us and sometimes is not responsive to clicks such as hitting home or back (nothing happens) 6) The forward collision sensor is crazy sensitive and will lock your seatbelt and vibrate the wheel often when there is no collision risk. This cannot be permanently turned off. We really want to love the car but just can't.
Outstanding
We have had the 2024 GV-80 Prestige for a couple months now. The car is outstanding in every way. I love that it takes regular gas and that it is the quietest car we have ever had. It is my wife's car - she waited several years before finally getting one. As other people have mentioned, the dealership (in Huntsville) was terrible - they didn't even wash the car when we went to pick it up (and they had it for a week to do just that). I love the option to allow the transmission to go into 'coast' mode when you let up off the gas - helps with gas mileage. We average 20-22 mpg combined. Haven't taken it on a long trip yet. Would definitely buy again.
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Great comfy, quiet car!
We really like our GV-80! It drives great and is very quiet. The extra features are excellent - nearly self driving on the highways. Cruise control and lane centering works in stop and go traffic all the way up to top speeds (it's very fast). The heads-up display is really helpful, as are the blind spot cameras. I also like that I can do software updates at home instead of having to take it to the dealer. Great car!
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Lemon
9 months of ownership, 4 months in the dealership. You receive the welcome light from the side mirrors first, then you receive another engine welcome light when you step into the car.
Dangerous
This is the beginning of my campaign. This beautiful and expensive vehicle has turned into a nightmare. Although Genesis has offered me money to be quiet and go away or opportunity to buy it back neither option is reasonable or fair. So my journey begins. It looks so nice and has all the bells and whistles but mechanically, electrically, and operationally it is flawed to the point where it is dangerous. I’ll keep you posted……please don’t buy one of these……..mine is a 2023 GV 80.
Genesis GV80 (2023) Review: From Dreamboat to Date
Let me tell you about my Genesis GV80 I bought in 2023, brand new, because this wasn’t just a car purchase. This was the one. He swept me off my feet. Stylish, smooth, luxurious. He had presence. He had promise. He had... lane assist. And that, my friends, was one of the main reasons I signed that dotted line. I was smitten. The first year and a half? Absolute heaven. Lane assist was the co-pilot of my dreams—confident, reliable, always there to gently guide me through traffic like a well-trained emotional support boyfriend. I used to brag about it. "Oh, you just got a Tesla? That’s cute. My GV80 ALSO senses the road.” But then—like any good Dateline episode—the relationship took a turn. It started with subtle mood swings.Like any good passive-aggressive relationship. One minute he’s hugging the lane like a supportive boyfriend, the next he’s trying to yeet himself into oncoming traffic with all the grace of a confused toddler on skates. I'm talking, “The grass is greener over there,” he whispers seductively as he swerves toward a ditch, a semi, or literally anywhere but the road. And that smug little green circle stays on like, “Yes, queen, this is definitely the way.” All I know is one day he decided that the white lines on the road were merely suggestions and that perhaps we were destined for that patch of gravel, or the loving embrace of a passing semi.Meanwhile, I’m white-knuckling the wheel, doing deep breathing exercises, and wondering if the GV80 has secretly joined a death cult. And then—oh, THEN—you add cruise control with active lane assist into the mix? That’s when things get next level. Like, “WTF, are we driving or enrolling in an experimental AI program?” Suddenly the car decides it’s self-aware, starts making executive decisions, and I’m just a passenger in what feels like a government test of trust issues. There’s nothing quite like watching your luxury SUV confidently steer itself into a lane you didn’t choose while telling you, with its smug little green ring, “Relax. I’ve got this.” Spoiler: it does not got this. So there I was, testing the very feature that sold me on this car—lane assist—stone-cold sober, yet somehow driving like I'd had three margaritas , a case of beer and 8 tequila shots. When was your first time ever using a breathalyzer? Me? That day. Not because I needed it, but because I needed to prove to the police officer (and myself) that I wasn’t the problem. Honestly, I told the cop that it’s the GV80 that needs to blow next time. He’s the one making questionable choices. And the gaslighting? Oh, it’s a masterpiece, chef’s kiss. He jerks into a new lane, narrowly avoiding vehicular Tinder, and then after nearly sideswiping a Prius and flirting with the guardrail, he flashes the “Drive Carefully” warning like I’M the unhinged one. Like, okay, Chad. Maybe if you weren’t trying to cuddle with every car in traffic, we wouldn’t be in this situation. So naturally, I took him to the dealership like, “Look, he’s not well.” But wouldn’t you know it? Smooth. Silent. The golden child. Suddenly he’s on his best behavior and performing like he just got accepted into Juilliard. “Nothing’s wrong with it,” they say. Oh sure. I bet he paid them off. Probably uploaded a Venmo payment from his built-in navigation screen while I was distracted by the massaging seat function. Classic sociopath. In conclusion, the GV80 is hot and then cold, yes and then no, in and then out, up and then down. Katy Perry was clearly describing this vehicle. It’s a toxic situationship on wheels. One minute I love him. The next, I’m wondering if he’s actively trying to kill me. Buy him if you want luxury, drama, and the adrenaline rush of never knowing if today is the day you die—or arrive in style....and the added thrill of wondering what personality your vehicle will have today. Final Verdict: 1 star — subtracting 5 for emotional trauma, adding 1 back for the heated seats.
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Better than my Range Rover or Cayenne
I have had my GV80 about a year and a half and it has been PERFECT! I looked at a used Bentley Bentayga ($192k) and the Genesis had more features. Comfortable and smooth rides are amazing, and it can still be used to haul what we need to.
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Genesis GV80 SUV
Mannn when I tell you the GV80 is the best choice I've ever made😍 This car is powerful and fully loaded. The best warranty in which Rick Case doubles it. A high profile car with lots of great features in it. It's worth the price tag💯💯
2024 GV80
Great vehicle, no complaints. Had a 2021 and trained it on this and it held value unlike most vehicles you trade!
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2023 Advanced+GV 80
I liked the styling , The colors and appointments
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LIVINGROOM ON WHEELS/ AWESOME SUV
The Genesis GV80 is the most bang for your buck vehicle out there . Everything about this suv is awesome.
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Equal Luxury & Performance but Affordable
Enjoyed taking this car for a test drive. Same Luxury & Performance as higher end vehicles but at an “affordable price”.
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Yabsolutely !
Quality build. Great value. Wife’s favorite vehicle ever!
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Best car ever!
This vehicle has everything you could ever want in car… even a massaging driver seat. Great handing and ride and the lines are aesthetically pleasing. Beautiful interior and lighted design.
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A complete joyride
Luxury Sport Versatility...Three vehicles in one !
In door cup/bottle/can design 2023 GV80
I’d give it Zero stars if I could. What were they thinking ? The only thing that fits in door is the genesis 12 oz slim bottle of water that they gave us at the dealership. Love the car but this is terrible. Whatever fits in hole lays partially on its side. 🤷🏻♀️
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Amazing Ride
Luxury at its best
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