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Used 2023 Genesis GV80 Consumer Reviews

3.3 out of 5 stars
29 reviews

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1 out of 5 stars

Genesis should be ashamed

PLCC, 05/04/2024
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
96 of 96 people found this review helpful

Over the last 12 months my GV80 has been in the dealership for repair now for the 4th time and 5 months and counting. There are severe computer/electrical/engine problems - actually nobody knows what the problem is - they just keep replacing parts. The first time all the warning lights for EVERYTHING just started going off and the dash would go black. After 2 repair tries and 12 weeks in the dealership they replaced the cluster (resetting mileage to zero). The car then seemed fine for a few months and then it started again. This time the warning lights went crazy again, but also the car started bucking and shutting down randomly while driving. Back to the dealership for another 7 weeks. That resulted in a replaced actuator. It ran fine for 2 more months, then the warning lights started going crazy again and the engine light is on. It is back at the dealership again for who knows how long. They clearly have no idea how to fix it. Genesis Canada will do nothing about it except to say they are working hard to fix it. I think it is clear they can’t fix it. As there are no lemon laws in Canada, they just completely disregard the responsibility that they should have for the customer. To trade it in will result in a huge loss to me due to all the issues, as well as passing the buck to a new unsuspecting buyer. Genesis needs to stand by their product but clearly they do not care.

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5 out of 5 stars

excellent car - luxury, handling, quality

Mary , Massachusetts, 05/31/2023
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
57 of 59 people found this review helpful

Test drove Audi Q8 and BMW. Fairly comparable. Luxury bells and whistles within Genesis far outweigh the other 2 competitors. Also, $10-$25K cheaper with more options was a deal breaker for me. I consistently get 22mpg even with city driving (I drive in eco mode) so not bad at all. Highly recommend! Can't beat the warranty also

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Technology system has been inoperable for a month

Niecey, 08/20/2023
2023 Genesis GV80 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
87 of 91 people found this review helpful

My connected service has been updating and inoperable for over a month. I have contacted customer service on numerous occasions, and also took it to the dealership for repair, and no one can fix it. My valet parking, location finder, red light camera alert, automatic rear door opener, navigation system, road side assistance, everything affiliated with connected services isn’t working and Genesis don’t know how to correct the issue. I am so exhausted fighting with them. The problem has been escalated to the engineer department but no one can figure out what’s wrong. A $70,000 SUV and the manufacturer doesn’t know what they are doing. I’m disgusted.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Tech stinks

J.A. Molera, 08/11/2023
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
47 of 49 people found this review helpful

For over a week I have a display that is constantly updating…I’ve called tech support everyday and they always assure me their “engineers” are working on a solution but nothing gets fix. I have no radio, no navigation, no Bluetooth, no media, no cameras…and I bought this vehicle 4 months ago. I’d think they’d want to make it right but so far it’s been very disappointing!

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

You're paying $20K for stuff that doesn't work....

HowardP, 02/01/2024
2023 Genesis GV80 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
43 of 45 people found this review helpful

And they are not going to fix it. Full disclosure, they are buying mine back. Dealer support is very poor. Right on the web page Genesis says they offer free valet service and loaners for all services for 3 years. Out of the 5 dealers within 45 miles of me only one backs that up. Well, you paid for that. Don't kid yourself. The dealer that backed it up had my car for 25 days to replace 2 tires and that was with Genesis involvement. The closest dealer made an appointment for me 30 days out and then called the day before to cancel and reschedule for....another 30 days out. When they did that again, I gave up on them and called Genesis. The car, as a whole, drives really nice. It's quiet, peppy, handles nice, but a bunch of the features do not work. One of the most aggravating is the Intelligent Cruise Control. I can be driving along at 70 mph with it set to a maximum of 73 and there will be no cars around and it will accelerate way past 73 MPH. Inversely it will brake hard for no reason. Very dangerous on a busy high speed highway. Do they know about it. Yes. Will they do anything about it. Not until enough of us are killed or injured. A lot of the little features are intermittent. I can be sitting at an intersection with no other cars around and the warnings will start beeping that there is a person or car next to me. There isn't. The Infotainment system works when it feels like it and the USB music player only worked for the first month I had it. Right up until the first over the air update and that killed it. Will Genesis do anything about it. Nope. Over the air updates get stuck and the car had to go to the dealership to fix that and now I see they are going to start charging for the OTA updates. $25/year for updates that don't work. Lovely. The latest one was supposed to install GenesisPay. Didn't work. They fixed part of it, but it still doesn't work. All of this is really too bad. As I said, I like the car. I just can't stand the lack of quality in the programming and the dealership service. My advice is find another car. After 10 months, I'm doing just that.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Poor Electrics and Dealer Service

RC Doss, 11/29/2023
updated 05/31/2024
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
48 of 52 people found this review helpful

GV 80 2022. Purchased in Lubbock Texas used on in February 2023. Car had electrical problems. Traded and upgraded to Advanced Premier in March of 2023. Bought from same dealer. Car had constant electrical problems. Midland Texas is 305 miles from El Paso and 270 miles from Weatherford. Only dealers and Weatherford dealer is as helpful as having the covid with no doctor. Buy one of these.....good luck. Navigation system, interior lighting, sunroof problems and back window even exploded outward in July heat with front windows down. These are a NIGHTMARE,

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Give the GV80 a look and then walk away

Pete, Fort Myers, Florida, 05/17/2024
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
21 of 23 people found this review helpful

Stay away from the matte finishes,.,. all you can do is wash to car and quick dry otherwise water spots that you can rub out..No touching up paint spots and absolutely no polishing..I had a stone that cracked ahead light ant to replace ..if Genesis can get the part..they quoted approximately $2200.00.. Beautiful car,BUT get ready to be dissapointed!~!

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4 out of 5 stars

Pampered & Spoiled with an Interior Second to None

Eric, 05/24/2024
2023 Genesis GV80 3.5T Advanced + 4dr SUV AWD (3.5L 6cyl Turbo 8A)
9 of 9 people found this review helpful

I've owned many expensive cars - some considerably more expensive that the GV80 Prestige. However, the Genesis hits a new bar in terms of luxury. My biggest complaint is that the car feels a little floaty around turns and doesn't absorb feedback from the potholes. Otherwise, it's a wonderful SUV.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Parts for GV80

Mayes, 03/22/2024
2023 Genesis GV80 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
9 of 9 people found this review helpful

My 2023 Genesis GV80 SUV was rear ended in December of 2023. Unfortunately, my car is still sitting in Gerber Collision and Auto glass repair shop as of today March 22, 2024. We get updates every Tuesday and Thursday of the week that the parts are not back yet. Had I have known this would before I purchased this car I would’ve never brought it. This has definitely been an inconvenience for me and my family. Great car, poor customer service.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Surprise!

37 Tanker, 06/18/2023
updated 12/27/2024
2023 Genesis GV80 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
26 of 29 people found this review helpful

The GV 80 handles like dream. It drives better than any SUV I’ve driven. Rides good, and very quiet.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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